Manny Sosa
Lead Associate Operations
Irvine,CA
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
5
5
years of professional experience
Work History
Lead Associate Operations
Chase Bank
Irvine , CA
12.2021 - Current
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
Associate Banker
Chase Bank
Irvine, CA
11.2019 - 12.2021
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
Cashier
Stater Brothers Markets
Tustin , CA
09.2018 - 05.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Skills
Multitasking Abilities
Decision-Making
Excellent Communication
Organization and Time Management
Policies and procedures
Verbal and written communication
Accomplishments
Perfect Branch Review
Timeline
Lead Associate Operations
Chase Bank
12.2021 - Current
Associate Banker
Chase Bank
11.2019 - 12.2021
Cashier
Stater Brothers Markets
09.2018 - 05.2021