MANNY TOLEDO
Sacramento,CA
Summary
With 9 years of experience in hospitality and retail, I consistently deliver exceptional customer service. Strong analytical and problem-solving skills enable me to effectively address challenges and find innovative solutions. Collaborating with diverse teams to achieve business objectives showcases excellent interpersonal and communication skills. Results-oriented multitasker with a proven track record of delegating and prioritizing tasks to meet strict deadlines. Technical skills include proficiency in Microsoft Office Suite, Zoom, Webex, and Adobe Pro.
Overview
9
9
years of professional experience
Work History
Park Aide Seasonal
CA Department of Parks and Recreation
Tahoma, CA
05.2024 - Current
- Maintained strong public relations by ensuring guests received excellent service.
- Collected entrance fees, issued permits and accounted for money collected from park sales
- Organized deposits for the bank.
- Skilled in assessing situations, implementing rules, and executing suitable actions to meet goals.
- Maintained high-quality customer assistance through face-to-face meetings and phone calls.
- Adapted to working with individuals from diverse backgrounds.
- Assisted with campground activities such as Junior Park Ranger Program activities
Day Trader
Self Employed Services
07.2019 - Current
- Monitored financial news and conducted technical market analysis daily.
- Provided support in trading activities through thorough analysis.
- Analyzed trade-related risks considering prevailing market situations.
Lift Operator
Palisades Tahoe
Olympic Valley, CA
12.2022 - 03.2024
- Supervised functioning of brake, electrical system, and mechanical drive components in designated lift.
- Completed and maintained safety logs for chairlift operations.
- Ensured efficient interaction between lift users and operators.
- Enhanced operating conditions by removing snow from loading and unloading areas.
- Coordinated the setup of signs, temporary barriers, and designated routes for secure guest passage when using chairs.
- Supported both customers and employees during the chair loading process.
Park Seasonal
Tahoe City Public Utility District
Tahoe City, CA
05.2023 - 08.2023
- Clean a variety of District owned/maintained properties/facilities such as trash containers, restrooms, walks, courts, playgrounds, bike trails, beaches, infield areas, barbecue areas and parking lots
- Prioritize daily work activities for self and others as assigned
- Establish, maintain, and foster positive and effective working relationships with co-workers and all others contacted in the performance of assigned duties
- Maintain safety and awareness of pertinent safety issues on a continuous basis; identify safety and/or health issues; initiate necessary action and follow up to ensure safety and health standards are met and appropriate documentation is completed
- Operate trucks, tractors, power mowers and other motorized equipment as required
Barback/Bartender
Saigon Alley
Sacramento, CA
12.2019 - 03.2020
- Fostered a positive and welcoming environment ensuring customer satisfaction with drinks and making recommendations based on customer observations/feedbacks
- Maintained a clean and organized bar area
- Tested and participated in approving new mixed drinks recipes
Food Runner/Barback
Sauced BBQ & Spirits
Sacramento, CA
08.2019 - 01.2020
- Ensured all orders met presentation standards and special requests have been acknowledged
- Breakdown, clean and set-up stations and back of house areas; kept bar area clean and organized
- Assist other restaurant personnel with tasks when necessary
Lead Server
Shabu Pub
Sacramento, CA
04.2018 - 06.2019
- Managed servers to ensure smooth dining operations daily
- Acted as the point of contact between Front of the House and Back of the House staff
- Oversaw front of the house cleanliness and safety
- Assisted with greeting and seating guests as needed
- Maintained and helped increase clientele by establishing rapport with customers and offering excellent service
Seafood/Meat Team Member
Whole Foods Market
Dublin, CA
07.2017 - 03.2018
- Identify, wrap, price, and weigh all seafood/meat department items in accordance with specified procedures outlined by standard practice
- Understood the store's layout and be able to locate products and execute sales promotions in partnership with store management
- Ensure that the Seafood/Meat area is maintained in a sanitary manner according to Company standards
- Assisted customers by taking and filling special orders
- Makes product suggestions and engaging in suggestive selling
Server
Terra Mia
Livermore, CA
01.2017 - 07.2017
- Warmly greet guests, anticipate needs, and remain available throughout the dining experience
- Prioritize and coordinate execution of tasks accordingly
- Consistently earn positive feedback by establishing rapport with patrons and providing unparalleled service
- Embrace adaptability through daily and seasonal traffic fluctuations
- Quickly clean and set tables to maximize table turnover and restaurant efficiencies
Sales Associate
Diesel
Livermore, CA
03.2016 - 01.2017
- Worked to meet and exceed sales goals - Top Sales in League and Highest Sales in District
- Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals
- Provided optimal customer service experiences, resulting in high client satisfaction rates
- Conducted thorough research to expand prospect list
- Increased add-on sales by becoming a master of the store's inventory, suggesting different items that fit customer needs quickly and efficiently
Sales Associate
Forever 21
Livermore, CA
07.2015 - 03.2016
- Consistently exceeded individual targets by 10-15% by providing exceptional customer service and leveraging upselling opportunities
- Greeted 100+ customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
- Maintain and organize store displays to enhance product visibility and expedite product location activities
- Developed wonderful client relationships that resulted in a high rate of client return
Education
High School Diploma -
Granada High
Livermore, CASelf-Paced Degree - Accounting/Finance
DeVry University
AAS - Business Administration
Heald College
Concord, CA10.2015
Skills
- Facility upkeep
- Outdoor leadership
- Public safety
- Waste management
- Reliability
- Excellent communication
- Effective communication
- Task prioritization
Timeline
Park Aide Seasonal
CA Department of Parks and Recreation
05.2024 - Current
Park Seasonal
Tahoe City Public Utility District
05.2023 - 08.2023
Lift Operator
Palisades Tahoe
12.2022 - 03.2024
Barback/Bartender
Saigon Alley
12.2019 - 03.2020
Food Runner/Barback
Sauced BBQ & Spirits
08.2019 - 01.2020
Day Trader
Self Employed Services
07.2019 - Current
Lead Server
Shabu Pub
04.2018 - 06.2019
Seafood/Meat Team Member
Whole Foods Market
07.2017 - 03.2018
Server
Terra Mia
01.2017 - 07.2017
Sales Associate
Diesel
03.2016 - 01.2017
Sales Associate
Forever 21
07.2015 - 03.2016
High School Diploma -
Granada High
Self-Paced Degree - Accounting/Finance
DeVry University
AAS - Business Administration
Heald College
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