Manny Vasquez
Vallejo,CA
Summary
Highly collaborative professional with a proven ability to work effectively with employees at all levels in a positive and respectful manner. Experienced in delivering excellent customer service, strengthened through hands-on work in vending, promotions, and client-facing roles. Self-motivated, confident, and dependable when taking on new tasks or challenges. Strong multitasker who consistently maintains productivity and accuracy in fast-paced environments. Demonstrated leadership skills with experience guiding teams, motivating staff to increase performance and sales, and fostering a supportive workplace culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
G Landscape Division LLC
San Rafael, California
01.2025 - Current
- Managed client accounts and maintained strong customer relationships.
- Coordinated project timelines and resources for landscape installations.
- Developed proposals and presented service options to clients.
- Oversaw contract negotiations and ensured compliance with agreements.
- Collaborated with design teams to meet client specifications and preferences.
- Conducted regular follow-ups to ensure client satisfaction and address concerns.
- Analyzed market trends to identify opportunities for service expansion.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Provided training and guidance to new Account Managers.
- Prepared monthly financial statements for each account.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Onboarded new team members to integrate into organization.
Property Manager
Cavallo Properties
Vallejo, California
08.2020 - Current
- Managed tenant relations and resolved conflicts to maintain satisfaction.
- Oversaw property maintenance and ensured timely repairs and inspections.
- Coordinated lease agreements and conducted tenant screenings for new applicants.
- Implemented marketing strategies to attract prospective tenants effectively.
- Developed budgets and monitored expenses to ensure financial stability.
- Conducted regular property inspections to uphold safety and compliance standards.
- Handled resident complaints and expedited maintenance requests.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
Owner/Senior Project Manager
Born Again Outdoor Services
Vallejo, CA
08.2020 - 01.2025
- Designed and implemented landscape layouts for residential and commercial properties.
- Managed project timelines and resources to ensure efficient workflow execution.
- Collaborated with clients to understand their landscaping vision and preferences.
- Conducted site assessments to evaluate soil conditions and plant suitability.
- Coordinated with suppliers to source quality materials for landscaping projects.
- Developed maintenance plans to enhance the longevity of landscaped areas.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Provided guidance to junior staff members on how to properly use tools and equipment safely.
- Collaborated with other contractors to complete larger projects in a timely manner.
- Developed planting plans, selecting appropriate flora to enhance biodiversity and resilience.
- Implemented pest management strategies, maintaining healthy landscapes without harmful chemicals.
- Evaluated soil health, recommending amendments to improve plant growth and vitality.
- Collaborated with clients to understand needs and deliver customized landscaping solutions.
Junior Project Manager
Armer Norman & Associates
San Leandro, California
06.2019 - 07.2020
- Coordinated project schedules and timelines to ensure timely completion of tasks.
- Facilitated team meetings to discuss project status and address challenges.
- Managed project documentation, including reports and meeting minutes.
- Assisted in resource allocation to optimize project efficiency and effectiveness.
- Collaborated with stakeholders to gather project requirements and expectations.
- Developed risk management plans to identify potential project obstacles.
- Supported budget management by tracking expenses and resource usage.
- Assisted senior management in developing budgets for upcoming projects.
- Facilitated communication between senior management, junior staff members and other stakeholders involved in the project.
- Prepared presentations highlighting key points from meetings with stakeholders as well as progress made on various aspects of the project.
- Analyzed data from various sources such as surveys, customer feedback to identify areas requiring improvement in processes related to ongoing projects.
- Conducted regular meetings with stakeholders to discuss progress made on current initiatives and address any concerns they may have had about the project.
- Developed project plans, identified resources and established timelines to ensure successful completion of projects.
Store Manager
Verizon
Walnut creek, CA
06.2017 - 06.2019
- Led daily operations and staff management in fast-paced retail environment.
- Trained and mentored team members on customer service and sales techniques.
- Implemented inventory control processes to maintain optimal stock levels.
- Analyzed sales data to identify trends and adjust merchandising strategies.
- Collaborated with corporate teams on promotional initiatives and product launches.
- Ensured compliance with company policies and procedures in all store activities.
- Resolved customer issues effectively to enhance satisfaction and loyalty.
- Maintained visual standards for product displays to attract customer interest.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Social Media Marketing Specialist
Verizon
Walnut Creek, California
09.2016 - 06.2017
- Developed engaging social media content for multiple platforms.
- Managed daily social media interactions and customer inquiries.
- Analyzed social media metrics to refine marketing strategies.
- Collaborated with cross-functional teams to align messaging and campaigns.
- Executed targeted advertising campaigns across various digital channels.
- Monitored industry trends to inform content creation and engagement tactics.
- Created comprehensive reports on social media performance and audience insights.
- Designed creative visuals for use in organic posts and ads to increase engagement rates.
- Assisted in the creation of relevant content calendars based on industry trends and analysis of competitor activity.
- Maintained a comprehensive understanding of emerging technologies and best practices within the digital space.
- Managed paid advertising campaigns across various platforms such as Google Ads and Facebook Ads Manager.
- Coordinated with cross-functional teams to ensure timely delivery of campaigns.
- Built relationships with influencers and leveraged them for promotional purposes.
- Provided support for marketing initiatives by leveraging social media channels.
IT Support Specialist
Verizon
Walnut Creek, California
10.2014 - 09.2016
- Provided technical support for hardware and software issues across multiple platforms.
- Documented support interactions in ticketing system for issue tracking and resolution.
- Collaborated with team members to improve support processes and customer satisfaction.
- Maintained accurate records of inventory and equipment in use at locations.
- Communicated technical information clearly to non-technical users in various settings.
- Served as first point of contact for incoming technical service calls and emails.
- Used remote login tools to assist clients with technical and product questions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Demonstrated advanced product knowledge to solve customer issues.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Stayed abreast of latest software developments to enhance job knowledge.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Installed and configured hardware components for various systems.
- Provided technical support to staff via phone and in-person.
- Monitored network performance to ensure reliability and security.
- Assisted in setting up workstations for new employees.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Education
Associate of Arts - General Studies
Merritt College
Oakland, CA05-2026
Certificate - Paralegal Studies
Merritt College
Oakland, CA05-2026
High School Diploma -
International Studies Academy
San Francisco05-2014
Skills
- Project management
- Customer service
- Contract negotiation
- Client relationship management
- Data analysis
- Budget management
- Legal research
- Selling advertising
- Customer rapport
- Account servicing skills
- Advertising
- Staff management
- Regional accounts
- Data-driven decision making
- Revenue retention
- Compliance requirements
- Account development
- Internet savvy
- Goals and performance
- Administrative oversight
- Performance evaluations
- Multi-task management
- Business negotiation
- CRM systems
- Revenue growth
- Marketing
Certification
C-27 Landscape State License
References
References available upon request.
Timeline
Account Manager
G Landscape Division LLC
01.2025 - Current
Property Manager
Cavallo Properties
08.2020 - Current
Owner/Senior Project Manager
Born Again Outdoor Services
08.2020 - 01.2025
Junior Project Manager
Armer Norman & Associates
06.2019 - 07.2020
Store Manager
Verizon
06.2017 - 06.2019
Social Media Marketing Specialist
Verizon
09.2016 - 06.2017
IT Support Specialist
Verizon
10.2014 - 09.2016
Associate of Arts - General Studies
Merritt College
Certificate - Paralegal Studies
Merritt College
High School Diploma -
International Studies Academy