Manny Viana
Lynwood,CA
Summary
As a bright ambitious person, enjoy working in a fast paced, highly motivating position where to assist others while challenging and expanding the knowledge and understanding of the task at hand. Seeking a position that will utilize the skills and offer the chance for advancement as well as allow the opportunity to gain additional skills and experience. Highly organized and detail-oriented Facility Manager bringing 20 years of experience in providing leadership to parking and property management teams. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel.
Overview
24
24
years of professional experience
Work History
Facility Manager
ABM Business and Industry
08.2022 - Current
- Supervise staff of 15 in day-to-day activities.
- Oversee 2 properties for Douglas Emmett properties.
- Maintained Accounts receivable
- Prepare monthly reconciliation and billing for 1000 key cards
- Provide excellent customer service to tenants
- Provide AR reports to the Facility manager
- Perform other duties as required
- Review tenant leases
- Replenish and reconcile the pay station of the automated system
- Answering incoming phone calls and visitor inquiries about service.
- Data entry
- Filing and maintaining records and performing other office duties such as faxing and emailing
- Provided excellent customer service to tenants and visitors through the parking
- Relay and communicate with other employees and supervisors of issues
- Accurately recorded monthly parking and validation sales
- Activated / Canceled keycard in both access control equipment and JDE
- Monitor and adjust payroll based on budget
- Upkeep the PCI compliance for credit cards.
Facility Manager
ABM Parking Services
08.2016 - 07.2022
- Supervised staff of 3 in day-to-day activities.
- Generate daily internal reports (SR/DR Cash application, Refunds etc.)
- Accurately collected monthly parking revenue and accounts receivable
- Prepared monthly reconciliation and billing
- Activate / Cancel keycard in both access control equipment and JDE
- Completed location budget
- Also assisted and worked alongside with visitor experience for Facebook offices.
Facility Manager
ABM Parking
05.2015 - 07.2016
- Generate daily internal reports (SR/DR Cash application, Refunds etc.)
- Managed and assisted with multiple project (ADA Compliant, Valet permits)
- Accurately collected monthly parking revenue and accounts receivable
- Prepared monthly reconciliation and billing
- Activate / Cancel keycards in both access control equipment and JDE
- Supervised 12+ employees
- Completed location budget
- Also assisted and worked alongside with visitor experience at big VIP talent agency.
Floating Manager
ABM Parking
09.2014 - 05.2015
- Currently gained a lot more experience and knowledge due to covering different locations, systems and procedures
- Covered different positions as clerk, supervisors and managers
- Conducted regular performance evaluations, providing constructive feedback to staff members for continuous improvement.
Facility Manager
ABM Parking
08.2010 - 09.2014
- Supervised staff of 16 in day-to-day activities.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Date entry
- Annual budget prepared
- Worked with main tenant EA Video Games to optimize the customer service and visitor experience.
Valet Supervisor
Ampco System Parking
06.2005 - 08.2010
- Generate daily internal paperwork (SR/DR Cash Application, Refunds etc.)
- Managed and assisted with multiple projects simultaneously
- Accurately recorded monthly parking and validation sales
- Provided monthly statements to Property Management
- Accounts receivable
- Prepared monthly reconciliation and billing
- Prepare end of month reports
- Activate / Cancel keycard in both access control equipment and JDE
- Supervised valet team members for improved productivity and adherence to company policies.
- Worked and supervised 12+ employees
- Completed location budget
- Supervised valet for 3 buildings (25+ employees)
- Assisted and provided outstanding customer service to tenants and visitors
- Conducted safety inspections and safety meetings for OSHA
- Provided exceptional service to high notable customers (talent agency)
Office Manager
Ampco System Parking
06.2005 - 08.2010
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reviewed leases for tenants to meet allocations
- Reported directly to General Manager onsite.
Assistant Manager/Manager
Ampco System Parking
10.2000 - 06.2005
- Maintained Accounts receivable
- Prepared monthly reconciliation and billing for 6000+ key cards
- Provided excellent customer service to tenants
- Provided AR reports to the Facility manager
- Supervised 2 front office employees
- Performed other duties as required
- Reviewed tenant leases
- Replenished the pay station of the automated system
- Answering incoming phone calls and visitor inquiries about services
- Applying payments to correct invoices
- Data entry
- Filing and maintaining records and performing other office duties such as faxing and emailing
- Provided excellent customer service to tenants and visitors through the parking
- Answered incoming phone calls
- Relayed and communicated with other employees and supervisors of issues
- Maintained accounts receivable
- Accurately recorded monthly parking and validation sales
- Prepared monthly reconciliation and billing
- Activated / Canceled keycards in both access control equipment and Score
- Supervised valet for Westin Hotel, Long Beach
- Supervised and assisted in weekend hotel events
Supervisor
ABM Parking
07.2000 - 10.2000
- Generate daily internal paperwork (SR/DR)
- Provide breaks and lunches to cashiers
- Made cash deposits and deposit at bank
- Monitor garage and maintain it free of debris
Education
Some College (No Degree) - Teaching Courses
LA Trade Tech College 1998-2000
Los Angeles, CABusiness Studies and Teaching -
East Los Angeles College
06.1998
High School Diploma -
Downtown Business Magnet High School
06.1996
Skills
- Bilingual in English and Spanish
- Self-disciplined
- Problem-solving
- Team leadership and team player
- Organization
- Decision making
- Typing (40 wpm )
- Effective communication
- Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Outlook
- Knowledge of parking control systems (Skidata, Amano, Aamag, Federal APD)
- Knowledge of building access systems Card Access 3000 and Symmetry
- Multitasking
Timeline
Facility Manager
ABM Business and Industry
08.2022 - Current
Facility Manager
ABM Parking Services
08.2016 - 07.2022
Facility Manager
ABM Parking
05.2015 - 07.2016
Floating Manager
ABM Parking
09.2014 - 05.2015
Facility Manager
ABM Parking
08.2010 - 09.2014
Valet Supervisor
Ampco System Parking
06.2005 - 08.2010
Office Manager
Ampco System Parking
06.2005 - 08.2010
Assistant Manager/Manager
Ampco System Parking
10.2000 - 06.2005
Supervisor
ABM Parking
07.2000 - 10.2000
Some College (No Degree) - Teaching Courses
LA Trade Tech College 1998-2000
Business Studies and Teaching -
East Los Angeles College
High School Diploma -
Downtown Business Magnet High School
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