Manny Viana
Lynwood,CA
Summary
As a bright ambitious person, enjoy working in a fast paced, highly motivating position where to assist others while challenging and expanding the knowledge and understanding of the task at hand. Seeking a position that will utilize the skills and offer the chance for advancement as well as allow the opportunity to gain additional skills and experience. Highly organized and detail-oriented Facility Manager bringing 20 years of experience in providing leadership to parking and property management teams. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel.
Overview
24
24
years of professional experience
Work History
Facility Manager
ABM Business and Industry
Santa Monica, CA
08.2022 - Current
- Supervise staff of 15 in day-to-day activities.
- Oversee 2 properties for Douglas Emmett properties.
- Maintained Accounts receivable
- Prepare monthly reconciliation and billing for 1000 key cards
- Provide excellent customer service to tenants
- Provide AR reports to the Facility manager
- Perform other duties as required
- Review tenant leases
- Replenish and reconcile the pay station of the automated system
- Answering incoming phone calls and visitor inquiries about service.
- Data entry
- Filing and maintaining records and performing other office duties such as faxing and emailing
- Provided excellent customer service to tenants and visitors through the parking
- Relay and communicate with other employees and supervisors of issues
- Accurately recorded monthly parking and validation sales
- Activated / Canceled keycard in both access control equipment and JDE
- Monitor and adjust payroll based on budget
- Upkeep the PCI compliance for credit cards.
Facility Manager
ABM Parking Services
Playa Vista, CA
08.2016 - 07.2022
- Supervised staff of 3 in day-to-day activities.
- Generate daily internal reports (SR/DR Cash application, Refunds etc.)
- Accurately collected monthly parking revenue and accounts receivable
- Prepared monthly reconciliation and billing
- Activate / Cancel keycard in both access control equipment and JDE
- Completed location budget
- Also assisted and worked alongside with visitor experience for Facebook offices.
Facility Manager
ABM Parking
Beverly Hills, CA
05.2015 - 07.2016
- Generate daily internal reports (SR/DR Cash application, Refunds etc.)
- Managed and assisted with multiple project (ADA Compliant, Valet permits)
- Accurately collected monthly parking revenue and accounts receivable
- Prepared monthly reconciliation and billing
- Activate / Cancel keycards in both access control equipment and JDE
- Supervised 12+ employees
- Completed location budget
- Also assisted and worked alongside with visitor experience at big VIP talent agency.
Floating Manager
ABM Parking
Hollywood, CA
09.2014 - 05.2015
- Currently gained a lot more experience and knowledge due to covering different locations, systems and procedures
- Covered different positions as clerk, supervisors and managers
- Conducted regular performance evaluations, providing constructive feedback to staff members for continuous improvement.
Facility Manager
ABM Parking
Playa Vista, CA
08.2010 - 09.2014
- Supervised staff of 16 in day-to-day activities.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Date entry
- Annual budget prepared
- Worked with main tenant EA Video Games to optimize the customer service and visitor experience.
Valet Supervisor
Ampco System Parking
Century City, CA
06.2005 - 08.2010
- Generate daily internal paperwork (SR/DR Cash Application, Refunds etc.)
- Managed and assisted with multiple projects simultaneously
- Accurately recorded monthly parking and validation sales
- Provided monthly statements to Property Management
- Accounts receivable
- Prepared monthly reconciliation and billing
- Prepare end of month reports
- Activate / Cancel keycard in both access control equipment and JDE
- Supervised valet team members for improved productivity and adherence to company policies.
- Worked and supervised 12+ employees
- Completed location budget
- Supervised valet for 3 buildings (25+ employees)
- Assisted and provided outstanding customer service to tenants and visitors
- Conducted safety inspections and safety meetings for OSHA
- Provided exceptional service to high notable customers (talent agency)
Office Manager
Ampco System Parking
Century City, CA
06.2005 - 08.2010
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reviewed leases for tenants to meet allocations
- Reported directly to General Manager onsite.
Assistant Manager/Manager
Ampco System Parking
Century City
10.2000 - 06.2005
- Maintained Accounts receivable
- Prepared monthly reconciliation and billing for 6000+ key cards
- Provided excellent customer service to tenants
- Provided AR reports to the Facility manager
- Supervised 2 front office employees
- Performed other duties as required
- Reviewed tenant leases
- Replenished the pay station of the automated system
- Answering incoming phone calls and visitor inquiries about services
- Applying payments to correct invoices
- Data entry
- Filing and maintaining records and performing other office duties such as faxing and emailing
- Provided excellent customer service to tenants and visitors through the parking
- Answered incoming phone calls
- Relayed and communicated with other employees and supervisors of issues
- Maintained accounts receivable
- Accurately recorded monthly parking and validation sales
- Prepared monthly reconciliation and billing
- Activated / Canceled keycards in both access control equipment and Score
- Supervised valet for Westin Hotel, Long Beach
- Supervised and assisted in weekend hotel events
Supervisor
ABM Parking
Los Angeles, CA
07.2000 - 10.2000
- Generate daily internal paperwork (SR/DR)
- Provide breaks and lunches to cashiers
- Made cash deposits and deposit at bank
- Monitor garage and maintain it free of debris
Education
Some College (No Degree) - Teaching Courses
LA Trade Tech College 1998-2000
Los Angeles, CABusiness Studies and Teaching -
East Los Angeles College
06.1998
High School Diploma -
Downtown Business Magnet High School
06.1996
Skills
- Bilingual in English and Spanish
- Self-disciplined
- Problem-solving
- Team leadership and team player
- Organization
- Decision making
- Typing (40 wpm )
- Effective communication
- Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Outlook
- Knowledge of parking control systems (Skidata, Amano, Aamag, Federal APD)
- Knowledge of building access systems Card Access 3000 and Symmetry
- Multitasking
Timeline
Facility Manager
ABM Business and Industry
08.2022 - Current
Facility Manager
ABM Parking Services
08.2016 - 07.2022
Facility Manager
ABM Parking
05.2015 - 07.2016
Floating Manager
ABM Parking
09.2014 - 05.2015
Facility Manager
ABM Parking
08.2010 - 09.2014
Valet Supervisor
Ampco System Parking
06.2005 - 08.2010
Office Manager
Ampco System Parking
06.2005 - 08.2010
Assistant Manager/Manager
Ampco System Parking
10.2000 - 06.2005
Supervisor
ABM Parking
07.2000 - 10.2000
Some College (No Degree) - Teaching Courses
LA Trade Tech College 1998-2000
Business Studies and Teaching -
East Los Angeles College
High School Diploma -
Downtown Business Magnet High School