Manny Mendez

Work History

EHR INTERGRATION ANALYST

OUTBOUND AI

10.2023 - 02.2024

Support existing and new EHR features on training, go-live, and enhancements as appropriate
Acted as the first point of contact for EHR software support questions
Provide production support for Edifecs Healthcare suite products, including Transaction Mgmt, EDIFECS Trading Platform, SpecBuilder, and xEngine
Analyze and troubleshoot production support incidents related to healthcare EDI transactions, ensuring timely resolution and minimal impact on business operations
Configure and customize Edifecs tools to meet client requirements and address specific business needs
Collaborate with cross-functional teams to understand system integration requirements and facilitate smooth deployment of Edifecs solutions
Assist in the planning and execution of EDI product upgrades, ensuring minimal disruption to existing systems and processes
Develop and maintain technical documentation, including troubleshooting guides, best practices, and knowledge base articles
Provide training and guidance to clients and internal teams on the use of Edifecs tools and technologies
Planned, documented and executed EHR features and functionality as per vendor requirements
Conducted problem analysis and issue resolution for issues related to the EHR software through the vendor support mechanisms
Worked with IT to coordinate troubleshooting and repair of hardware / software related issues as they arise
Supported testing of EHR functionality and participates in the analysis and potential implementation of new ancillary software related to the EHR
Provided training to office Super Users on EHR functionality
Coordinated priorities for projects and issue resolution for the EHR.
Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

IMPLEMENTATION ANALYST III

Change Healthcare / OPTUM

05.2022 - 08.2023

Configure and implement clients and business partners for contracted services
Modify configurations as requested by clients and business partner's requests
Document all configuration and implementation processes used to support contracted services
Provide Tier 2 support for customer issues
Provided frontline technical support and assistance to clients using Edifecs Healthcare suite products
Responded to customer inquiries and reported issues via email, phone, and ticketing system, ensuring prompt resolution and customer satisfaction
Conducted root cause analysis of production incidents and implemented corrective actions to prevent recurrence
Worked closely with development teams to escalate and resolve complex technical issues and product defects
Assisted in the testing and validation of software updates and patches prior to release
Coordinate customer User Acceptance Testing (UAT) including associated documentation and sign offs / approvals from business partners
Support Account Management with feedback on Change customers and business partners
Assist in facilitating technical issues and provide follow through on resolution of issues with contracted services.
Utilized strong communication skills to present progress updates and recommendations to stakeholders throughout each project phase.
Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines and exceed expectations.
Identified areas for improvement and implemented necessary changes, resulting in successful project completion.
Maintained open lines of communication with clients throughout the entire project lifecycle, fostering trust and positive working relationships.

BUSINESS SYSTEMS ANALYST

Change Healthcare

11.2021 - 05.2022

Provided frontline technical support and assistance to clients using Edifecs Healthcare suite products
Responded to customer inquiries and reported issues via email, phone, and ticketing system, ensuring prompt resolution and customer satisfaction
Conducted root cause analysis of production incidents and implemented corrective actions to prevent recurrence
Worked closely with development teams to escalate and resolve complex technical issues and product defects
Assisted in the testing and validation of software updates and patches prior to release
Analyzes complex business problems to be solved within legacy and developing systems
Identifies gaps and provides technical expertise in determining business needs and translating those needs into requirements for IT personnel to build future tools and works to develop processes and procedures in a cost-effective manner
Work with external clients, internal support analysts, engineering, and development to troubleshoot, research and solve complex problems
Audit incoming 270, 271,275, 276, 277, 278, 837 and 835 EDI transactions using SAP, OnBase, Excel and Splunk.

EDI Implementation Specialist

Availity

06.2020 - 11.2021

Perform client facing activities to support successful integration with the Availity EDI product offerings
Serving as the main point of contact and subject matter expert for the clients, assisting with questions, providing submitter support through the EDI testing processes, and project management of the submitter implementation
Provide production support for Edifecs Healthcare suite products, including Transaction Mgmt, EDIFECS Trading Platform, SpecBuilder, and xEngine
Analyze and troubleshoot production support incidents related to EDI transactions, ensuring timely resolution and minimal impact on business operations
Configure and customize Edifecs tools to meet client requirements and address specific business needs
Collaborate with cross-functional teams to understand system integration requirements and facilitate smooth deployment of Edifecs solutions
Assist in the planning and execution of EDI product upgrades, ensuring minimal disruption to existing systems and processes
Develop and maintain technical documentation, including troubleshooting guides, best practices, and knowledge base articles
Provide training and guidance to clients and internal teams on the use of Edifecs tools and technologies
Focus on submitters' interaction with Availity systems in correlation to product functionality and transaction processing.
Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Educated staff on organizational mission and goals to help employees achieve success.

Production Support Analyst

PaySpan

03.2020 - 06.2020

Provide two tier support for all Payspan applications and aid all end users and identify any issues in production
Maintain schedule jobs and perform troubleshoot on processes and resolve all issues
Provide production support for Edifecs Healthcare suite products, including Transaction Mgmt, EDIFECS Trading Platform, SpecBuilder, and xEngine
Analyze and troubleshoot production support incidents related to healthcare EDI transactions, ensuring timely resolution and minimal impact on business operations
Configure and customize Edifecs tools to meet client requirements and address specific business needs, utilizing strong SQL knowledge for data manipulation and analysis
Collaborate with cross-functional teams to understand system integration requirements and facilitate smooth deployment of Edifecs solutions
Assist in the planning and execution of EDI product upgrades, ensuring minimal disruption to existing systems and processes while maintaining an excellent understanding of technical and business challenges
Develop and maintain technical documentation, including troubleshooting guides, best practices, and knowledge base articles, to support internal teams and enhance organizational knowledge
Provide training and guidance to clients and internal teams on the use of Edifecs tools and technologies, demonstrating effective communication and presentation skills
Identify the cause of problems reported by Tier 1
Administer and implement all new systems and ensure transition of plans to production
Data mine all performance metrics for various production systems/ identify root cause for all technical issues/recommend solutions
Maintain knowledge on all hardware and operating system and update security associate technology.
Assisted in the evaluation of new tools or applications that could enhance the production environment''s effectiveness.

Connectivity Support Representative

McKesson

02.2018 - 03.2020

Responsible for first level support for EDI and B2B connectivity issues and concerns
Data Mine B2B trends with connectivity issues emphasizing on duplication of production files, search through large batches of the raw EDI data for possible file submittal errors
Run SQL to search other files for these error trends
Document findings and promote solutions to clients and stakeholders
Responding to technical support cases from customers, suppliers, 3rd-party vendors as well as internal McKesson departments
Creating and executing Oracle and DB2 SQL queries
I have in-depth understanding of EDI X12 transaction sets used in a distribution business, their function, structure, and application (i.e
850, 855, 832, 810 and 856)
Knowledge of X12 transaction enveloping.
Reduced overall average handle time by identifying underlying root causes behind common user inquiries.
Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.

Network Representative

Aetna

06.2012 - 08.2017

Perform intake triage and respond to network inquiries including, provider requests (e.g., policy and procedures, credentialing status, claims status), provide ongoing support to department members in completing research and analysis to resolve concerns/issues raised by providers and other internal/external customers.
Maintained an up-to-date inventory of networking equipment and documentation, facilitating efficient management of resources.
Conducted thorough audits of existing network configurations, identifying areas for improvement and recommending appropriate actions.
Enhanced security, implementing advanced protocols and firewalls to protect sensitive data.
Collaborated with cross-functional teams to ensure seamless integration of new systems and applications.
Troubleshot connectivity problems swiftly, preventing prolonged disruptions to business operations.

Assistant IV, Org Mgmt.

Convergys / Northgate Arinso

10.2000 - 08.2011

Responsible for directing business processes across all functional areas within State of Florida operations (e.g., HR; Payroll; or Benefits).
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Summary

Overview

Work History

EHR INTERGRATION ANALYST

IMPLEMENTATION ANALYST III

BUSINESS SYSTEMS ANALYST

EDI Implementation Specialist

Production Support Analyst

Connectivity Support Representative

Network Representative

Assistant IV, Org Mgmt.

Education

Master of Science - Engineering Management

Bachelor of Science - Computer Science

Skills

Websites

System Experience Skills

Work Availability

Software

Work Preference

Work Type

Location Preference

Important To Me

Interests

Timeline

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