Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manoa Kualii Moe

Kaneohe,HI

Summary

Dynamic and results-driven professional with experience at Avis Budget Group, excelling in return authorization and complaint handling. Proven ability to enhance customer satisfaction through effective communication and active learning. Skilled in inventory management and stocking shelves, consistently fostering a collaborative environment to achieve operational excellence.

Diligent [Desired Position] with background in efficiently managing vehicle returns and ensuring customer satisfaction. Proven ability to handle high volumes of returns while maintaining accuracy and attention to detail. Demonstrated effective communication and problem-solving skills in resolving customer concerns and coordinating with team members.

Experienced with managing vehicle returns and ensuring customer satisfaction in fast-paced environment. Utilizes effective communication and problem-solving skills to address customer concerns promptly. Track record of maintaining accuracy and attention to detail in all return processes.

As retail professional, highly organized and efficient in managing stockrooms and ensuring timely shelf restocking. Proven ability to work collaboratively and adapt to changing needs. Reliable team member with strong focus on achieving results and maintaining high standards.

Experienced with providing guidance and support to students to help them navigate academic and personal challenges. Utilizes effective communication and empathy to build trust and foster positive mentoring environment. Knowledge of peer counseling techniques and student development theories to aid in students' overall success.

Overview

4
4
years of professional experience

Work History

Return Agent

Avis Budget Group
08.2024 - 07.2025
  • Processed vehicle returns efficiently, ensuring compliance with company policies and standards.
  • Conducted thorough inspections of returned vehicles, identifying damages and discrepancies for accurate reporting.
  • Assisted customers with return procedures, enhancing overall satisfaction through effective communication and support.
  • Trained new team members on return protocols and operational best practices to ensure consistent service delivery.
  • Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.
  • Upheld company policies while handling returns, ensuring adherence to terms and conditions of rental agreements.

Overnight Stocker

Ross Dress for Less
03.2022 - 09.2023
  • Stocked shelves efficiently, ensuring products were organized and accessible for customers.
  • Assisted with inventory management, monitoring stock levels to prevent shortages.
  • Collaborated with team members to maintain a clean and orderly work environment.
  • Adapted quickly to changing priorities during peak hours, maintaining workflow efficiency.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Maintained neat, organized stockroom free of hazards.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.

Student Peer Mentor

Windward Community College
08.2021 - 05.2023
  • Mentored first-year students, providing guidance on academic resources and campus services.
  • Facilitated workshops to enhance study skills and promote effective time management strategies.
  • Assisted in the development of peer mentoring programs, fostering a supportive learning environment.
  • Collaborated with faculty to identify student needs and improve retention strategies.
  • Organized events that encouraged student engagement and community involvement on campus.
  • Supported new student orientation efforts by creating informative presentations on campus resources and services available to incoming freshmen.
  • Counseled 1-2 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.

Education

Associate of Arts -

Windward Community College
Kaneohe, HI
12.2022

High School Diploma -

Kaimuki High School
Honolulu, HI
05.2018

Skills

  • Sales experience
  • Return authorization
  • Complaint handling
  • Shipping procedures
  • Active learning
  • Study strategies
  • Stocking shelves
  • Product restocking

Timeline

Return Agent

Avis Budget Group
08.2024 - 07.2025

Overnight Stocker

Ross Dress for Less
03.2022 - 09.2023

Student Peer Mentor

Windward Community College
08.2021 - 05.2023

Associate of Arts -

Windward Community College

High School Diploma -

Kaimuki High School