MANOA MANLEY
Administrative
Orlando,FL
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 14 year history of successful industry performance.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Business Manager
Noctiluca Lighting LLC
San Diego, CA
09.2021 - 08.2022
- Managed company's administrative department.
- Assisted Principal Lighting Designer with general administrative tasks.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Proposal preparation for Principal Lighting Designer.
- New Clients / Projects set up.
- Kept Project Tracker Spreadsheet up to date.
- Responsible for being up to date on company's certifications, renewals and initiate applications.
- Updated Business Process sheet.
- Maintained and organized projects in InVision (for Project Tracker and Social Media).
- Responsible and managed Accounts Receivable in Quickbooks, invoice drafting, handled monthly billing for clients (fixed fee and hourly projects).
- Generated Certificate of Insurance for clients
- Oversaw and improved deliveries through proactive coordination of daily operations.
- In charge of editing and updating employees time cards.
- In charge of keeping relevant records up to date & making sure all administration processes works effectively.
- Direct contact with clients and vendors.
- In charge of organizing company travel and events.
- Handled calendar for meetings, deadlines, events, social media posts.
- Managed phone calls & emails.
- Managed a filing system in Google Suite.
- Managed Instagram/LinkedIn Social Media accounts and postings.
- Post on company's website news section.
Office Manager
ELEN Consulting, Inc
San Diego, CA
07.2018 - 07.2020
- Managed a team of 20 Electrical & Mechanical Engineers.
- Handled calendar for meetings, managed phone calls & emails.
- Managed Accounts Receivable & Accounts Payable.
- Used Ajera software to set up new clients, open new projects & draft invoices.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Responsible for following up on outstanding invoices.
- Keeping relevant records up to date & making sure all administration processes work effectively.
- Direct contact with property management, vendors & cleaning crew.
- In charge of organizing company events such as: Holiday Party, FriendsGiving PotLuck, Summer Party & etc.
- Coordinated special projects and managed schedules.
- Organized Lunch & Learn’s for Lighting and Mechanical representatives.
- Dealt with incoming and outgoing correspondence, interdepartmental coordination, filing system.
- In charge of purchasing office supplies & managed a monthly inventory.
- MS Word, Excel & Adobe Illustrator.
Office Manager / Legal Assistant
Boardwalk Law Firm
San Diego, CA
05.2016 - 02.2018
- Handled calendar for hearings and meetings and managed phone calls and emails.
- Responsible for Accounts Receivable, Accounts Payable and Payroll.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Drafted Stipulations, Settlement Agreements, Dismissals, Defaults (Entry and Package), Immigration Forms.
- Filled Dismissals, Notice of Settlements, Stipulation with the courts, and prepared personal injury files.
- Followed up on medical records and case information.
- MS Word, Excel and Adobe.
- Maintained computer and physical filing systems.
Customer Service Representative
Regus
San Diego, CA
07.2015 - 05.2016
- Hosted new incoming clients and set up new offices, and video conferences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answering clients phone calls (Evo Software) providing excellent customer service.
- Dealt with incoming and outgoing USPS, UPS and FedEx and provided administrative support to clients.
- Provided primary customer support to internal and external customers.
- In charge of vendors invoices; Printing, scanning, filing and faxing
- Recorded account information to open new customer accounts.
- Ordered office supplies.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
Jr. Executive Assistant
HIG Capital
Rio de Janeiro
10.2012 - 05.2015
- Assisted 15 executives (CEO, VP, Principals and Associates).
- Used advanced software to prepare documents, reports and presentations.
- Created expense reports on Concur, budgets and filing systems for management team.
- In charge of handling vendors invoices.
- Answered high volume of phone calls and email inquiries.
- Managed busy calendars, set up meetings, managed travel arrangements, video conferencing (Cisco Tangberg), and Level 3 Dial In Conference Calls.
- Dealt with incoming and outgoing correspondence, interdepartmental coordination, filing documents, and setting up new hire work station.
- In charge of purchasing office supplies and managed a monthly inventory.
- Direct contact with IT and headquarters in Miami.
Office Manager
Alii Nui Modas
Rio de Janeiro
07.2009 - 10.2012
- In charge of payroll, Accounts Receivable/Accounts Payable, and filing of documents.
- In direct contact with vendors, ordering office supplies and communication with company’s accountant regarding employee documentation.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Managed client’s invoices and followed up on outstanding invoices.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
Personal Executive Secretary / Office Manager
NH Telecom
Rio de Janeiro, RJ
01.2010 - 07.2012
- Acted as a personal assistant for two executives (former Senator).
- Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling.
- Managed meeting calendar, Travel arrangements
- Managed phone calls, emails, letters and packages.
- Greeted persons entering establishment to determine nature and purpose of visit.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed personal errands for executives.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
- Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts.
Education
Bachelor Degree - Communications
Centro Universitario Da Cidade
Rio De Janeiro 01.2004 - 07.2011
Skills
Quickbooks, Word, Excel, Outlook, Google Suite, BlueBeam, Microsoft Teams, InVision, Weebly, Canva, Zoho Campaign, Adobe Illustrator, Concur (expense reports) and Ajera
Certification
Notary Public
Timeline
Notary Public
01-2023
Business Manager
Noctiluca Lighting LLC
09.2021 - 08.2022
Office Manager
ELEN Consulting, Inc
07.2018 - 07.2020
Office Manager / Legal Assistant
Boardwalk Law Firm
05.2016 - 02.2018
Customer Service Representative
Regus
07.2015 - 05.2016
Jr. Executive Assistant
HIG Capital
10.2012 - 05.2015
Personal Executive Secretary / Office Manager
NH Telecom
01.2010 - 07.2012
Office Manager
Alii Nui Modas
07.2009 - 10.2012
Bachelor Degree - Communications
Centro Universitario Da Cidade
01.2004 - 07.2011
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