Manogna Meda
Jacksonville,Florida
Summary
CBAP certified Senior Technical Business Analyst with 7 years of experience in requirements management, product delivery, and system integrations across railroad operations, healthcare technology, and telecommunications. Specializes in Agile methodologies, business process analysis, and data analytics. Skilled in collaborating with stakeholders and engineering teams to drive scalable solutions and enhance operational efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Senior Technical Business Analyst
CSX Technology
Jacksonville, FL
03.2023 - Current
- Serve as the primary liaison between business stakeholders, Product Owners, and development teams, ensuring alignment of business objectives with technical solutions.
- Lead requirements gathering, solution analysis, and backlog management for multiple railroad operational platforms supporting maintenance activities, inspections, workforce reporting, and capital project tracking.
- Own the creation of Epics, Features, User Stories, Acceptance Criteria, process flows, and detailed business requirements for Agile delivery teams.
- Drive enhancements for railroad maintenance and engineering systems, improving operational workflows for field users, supervisors, foremen, and management teams.
- Partnered with business stakeholders to identify process inefficiencies and implemented workflow automation, enhancing reporting accuracy and operational visibility.
- Work closely with solution architects and development teams to define API integrations, data mapping requirements, validation rules, and system interfaces.
- Lead impact assessments and dependency analysis across multiple applications and business units to support successful project execution.
- Created and maintained operational dashboards and KPI reporting solutions using Power BI, enabling management to effectively track performance and compliance.
- Analyze production issues using MongoDB, Kibana, and application logs to identify root causes and support resolution efforts.
- Collaborated with field operations teams to translate real-world business processes into scalable digital solutions that improved user experience.
- Partner with QA teams to define test scenarios, validate business requirements, and ensure solutions meet business expectations before deployment.
Application Support Analyst
Intelerad Medical Systems
Montreal
06.2021 - 02.2023
- Acted as a Application Support Analyst supporting enterprise radiology solutions used by hospitals and healthcare organizations.
- Acted as the primary point of contact between clinical stakeholders, support teams, and software engineers.
- Performed system analysis and root cause investigations for production issues impacting imaging workflows.
- Facilitated integrations between PACS, RIS, EMR, and third-party healthcare systems, ensuring compliance with HL7 and DICOM standards.
- Gathered, analyzed, and documented business and functional requirements for imaging, reporting, and clinical workflow improvements.
- Coordinated UAT activities and production releases to ensure successful implementation of enhancements and fixes.
- Leveraged Elasticsearch and Kibana to analyze system performance, identify recurring issues, and improve application stability.
- Developed process documentation, workflow diagrams, and operational procedures to improve user adoption and support efficiency.
Application Support Analyst
Accenture
Hyderabad
06.2017 - 12.2019
- Supported billing and customer management applications for Unitymedia, one of Germany’s leading telecommunications providers.
- Analyzed production incidents and billing discrepancies to resolve customer-impacting issues across telecom platforms.
- Improved issue resolution turnaround times through detailed analysis and proactive stakeholder communication.
- Collaborated with business, development, and testing teams to identify root causes and implement effective solutions.
- Conducted data validation and reconciliation to ensure accuracy across integrated systems.
- Documented business rules, process flows, and functional requirements to support clear data mappings.
- Participated in release planning, testing support, and deployment activities.
Education
Master of Science - Computer And Information Systems
Concordia University
Montreal, QC05-2021
Bachelor of Science - Computer Science
Jawaharlal Nehru Technological University
Hyderabad, India07-2017
Skills
- Requirements gathering
- Process analysis
- Documentation specifications
- Agile user stories
- Product Backlog Management
- Stakeholder Management & Executive Communication
Business Analysis & Product Management
- Agile Scrum & SAFe Methodologies
- Sprint planning
- UAT coordination
- Systems analysis
- Data integration
- REST APIs, JSON, Swagger, Postman
- Root Cause Analysis
Certification
- CBAP - Certified Business Analysis Professional
- Microsoft Certified: Power BI Data Analyst Associate (PL-300)
Languages
English
Full Professional
Timeline
Senior Technical Business Analyst
CSX Technology
03.2023 - Current
Application Support Analyst
Intelerad Medical Systems
06.2021 - 02.2023
Application Support Analyst
Accenture
06.2017 - 12.2019
Master of Science - Computer And Information Systems
Concordia University
Bachelor of Science - Computer Science
Jawaharlal Nehru Technological University