Manoj Balla

Security Intelligence and Threat Mitigation: Kept up-to-date with emerging vulnerabilities and attacker tactics, techniques, and procedures (TTPs), developing measures to protect systems against threats.
Incident Response and Collaboration: Played a crucial role in the incident response process, collaborating with cross-functional teams to quickly address security incidents and minimize impact.
Security Analysis Using Splunk: Leveraged Splunk for in-depth security analysis, aiding in proactive threat hunting and incident remediation.
SOC Trend Identification and Issue Resolution: Identified and analyzed trends within the Security Operations Center, resolving customer complaints effectively across various systems and time zones.

Achievements:
Innovative Use of Splunk: Pioneered the use of Splunk in security analysis, enhancing threat detection and response capabilities, and contributing to a 25% reduction in unresolved security events.
Effective Promo Code Management: Streamlined the process of promo code decryption and distribution, enhancing operational efficiency and frontline team satisfaction.
Cross-Departmental Collaboration Success: Fostered strong collaboration between the Marketing, Care, and Tech teams, leading to a 10% increase in the efficiency of offer rollouts and communication.
Product Improvement Contributions: Provided key insights that led to significant product improvements, resulting in a 20% decrease in recurring tech

· Collected and analyzed suspicious activities alerts using IPs and URLs.

· Reviewed reputation and made decisions to allow/block IP addresses and URLs.

· Actively participated in meetings related to clients' data security.

· Continuously learned new concepts in cybersecurity.

· Provided security monitoring and rapid response for the SOC.

· Monitored, analyzed, and responded to security events, alerts, and incidents.

· Demonstrated hands-on experience with SIEM, EDR, and Email Security.

· Maintained records of security monitoring and incident response activities.

· Documented security processes and procedures.

· Performed log file analysis to identify potential threats.