Manoj Kamble
Summary
Experienced Hotel Manager with expertise in managing hotel operations, including guest services and financial oversight. Proven leadership in enhancing team performance and executing strategic initiatives. Recognized for improving hotel reputation through effective customer relationship management and revenue growth strategies. Dedicated to increasing guest satisfaction, resulting in consistently high ratings and positive reviews.
Overview
9
9
years of professional experience
Work History
Hotel Manager
Days Inn Hotel
Missouri City
02.2024 - Current
- Managed daily hotel operations and staff schedules for efficient service delivery.
- Oversaw guest check-in and check-out processes to enhance customer satisfaction.
- Coordinated with housekeeping to maintain cleanliness and readiness of guest rooms.
- Developed marketing strategies to attract new guests and increase occupancy rates.
- Resolved guest complaints promptly to maintain a positive hotel reputation.
- Conducted regular inspections of facilities to ensure compliance with safety standards.
- Performed administrative tasks such as payroll processing or updating employee records.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Collaborated with sales team on special promotions or packages for guests.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Coordinated with the sales team to develop strategies for attracting new business.
- Oversaw recruiting, interviews and new employee hiring.
- Implemented training programs for staff to improve service quality and performance.
- Monitored inventory levels of supplies to ensure adequate stock for operations.
Task Force General Manager
Galaxy Hotel
Tracy
03.2023 - 03.2024
- Oversaw daily operations and ensured compliance with hotel standards.
- Coordinated staff schedules to optimize resource allocation and efficiency.
- Developed training programs for new staff to improve service quality.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Facilitated team meetings to address concerns and improve communication channels.
- Oversaw the development of new processes, procedures and policies related to task force operations.
- Monitored budgets and expenditures associated with task force initiatives, ensuring fiscal responsibility was maintained at all times.
- Collaborated with other departments within the organization to coordinate efforts related to task forces assignments.
- Maintained accurate records of all tasks completed by the task force as well as any issues encountered along the way.
- Ensured compliance with all applicable regulations and laws governing task force activities.
- Managed a team of 30+ staff members, providing guidance and support as needed.
- Acted as a liaison between internal teams and external partners involved in joint venture projects managed by the Task Force General Manager.
- Communicated regularly with senior management regarding progress on tasks assigned by the Task Force General Manager.
Hotel Manager
Hampton Inn By Hilton
Westminster
02.2022 - 02.2023
- Managed daily hotel operations to ensure exceptional guest experiences.
- Supervised staff in front desk, housekeeping, and food service departments.
- Resolved guest complaints promptly to maintain satisfaction and loyalty.
- Developed marketing strategies to attract new guests and increase bookings.
- Ensured compliance with health and safety regulations throughout the hotel premises.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Handled guest complaints professionally and efficiently.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Monitored customer feedback surveys and took appropriate action based on results.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Administered new hire paperwork and maintained employee files.
Operations Manager
Hilton
Kerrville
01.2021 - 02.2022
- Managed daily operations to ensure smooth hotel functioning.
- Supervised staff to maintain high service standards and guest satisfaction.
- Coordinated scheduling and training for new team members effectively.
- Implemented inventory controls to optimize supply management processes.
- Oversaw compliance with health and safety regulations within the hotel.
- Resolved guest issues promptly to uphold Hilton's reputation for excellence.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Front Desk Agent
Best Western Premier
Southfield
05.2016 - 03.2021
- Greeted guests warmly and assisted with check-in procedures.
- Managed room assignments and ensured accurate reservation information.
- Coordinated with housekeeping to maintain room readiness and cleanliness.
- Processed payments and maintained accurate financial records daily.
- Provided information on local attractions and services to enhance guest experience.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
- Provided information about hotel amenities, services, and local attractions.
Education
Food And Beverage - Hospitality Management
Institute of Hotel Management, Catering Technology
India06-1988
High School Diploma -
Robert Money High School
Mumbai, India04-1985
Skills
- Budget management
- Staff scheduling
- Inventory control
- Guest relations
- Marketing strategies
- Regulatory compliance
- Quality assurance
- Performance monitoring
- Revenue generation
- Hospitality management
- Vendor interaction
- Cash handling
- Guest complaint resolution
- Interpersonal communications
- Food and beverage operations
- Property management systems
Timeline
Hotel Manager
Days Inn Hotel
02.2024 - Current
Task Force General Manager
Galaxy Hotel
03.2023 - 03.2024
Hotel Manager
Hampton Inn By Hilton
02.2022 - 02.2023
Operations Manager
Hilton
01.2021 - 02.2022
Front Desk Agent
Best Western Premier
05.2016 - 03.2021
Food And Beverage - Hospitality Management
Institute of Hotel Management, Catering Technology
High School Diploma -
Robert Money High School
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