Manoj Kuikel
Ashburn,Virginia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Virginia ABC
Oakton, VA
08.2019 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
IT Support Help Desk
Delta IT
Los Angeles, CA
11.2019 - 09.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
IT Helpdesk Specialist
Orion It
Las Angeles CA
11.2017 - 10.2019
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
- Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
- Conducted regular system backups to protect sensitive data from loss or corruption.
- Managed helpdesk tickets effectively, prioritizing tasks based on urgency while maintaining excellent customer service standards.
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
- Supported remote users by troubleshooting VPN connectivity issues ensuring seamless access from offsite locations.
Education
Associate of Science - Accounting And Business Management
Sarswati M C
Nepal01.1991
Skills
- Wireless Networking
- Staff Management
- Network configuration
- Customer Relations
- Microsoft Office
- Remote Support and Troubleshooting
- Task Prioritization
- Teamwork and Collaboration
- Troubleshooting Techniques
- Microsoft Word
- Problem-Solving
Certification
● Certificate of Completion of COOL ( College of Operations Leadership ) 7-Eleven Managers Course (11/24/2014).
● CompTIA Network+ (11/30/2023)
English, Nepalese, Hindi,
English
Full Professional
Nepali
Native or Bilingual
Indian
Full Professional
Timeline
IT Support Help Desk
Delta IT
11.2019 - 09.2021
Assistant Store Manager
Virginia ABC
08.2019 - Current
IT Helpdesk Specialist
Orion It
11.2017 - 10.2019
Associate of Science - Accounting And Business Management
Sarswati M C