Results-driven IT consultant with over 20 years of experience in managed services, consulting, and account management. Demonstrates extensive project management and system analysis capabilities in financial forecasting and business intelligence reporting. Proficient in IBM Planning Analytics/TM1, IBM Cognos Analytics, Oracle PL/SQL, and ServiceNow, consistently enhancing customer satisfaction through efficient problem resolution. Aiming to leverage strategic insight and technical expertise at Discover Financial Services for impactful project delivery.