Manoj Seshachalam
Columbus,OH
Summary
Results-driven QA Lead with over 15 years of extensive hands-on experience in software testing and a proven track record in cloud migration initiatives, specifically transitioning from Siebel to Salesforce Service Cloud. Expertise in testing the GUIDEWIRE Policy Center Application and its interfaces, along with knowledge of Guidewire Billing Center and a solid foundation in Quality Center/ALM 12.50 and CA Rally. Full life cycle experience in quality assurance includes functional, system, integration, regression, end-to-end, web services, and mobile application testing, with a strong understanding of both Agile and Waterfall methodologies. Skilled in managing teams and driving operational success through strategic initiatives that enhance productivity and efficiency, while providing mentorship to junior analysts and maintaining effective communication with stakeholders.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager – Onshore Delivery Manager
Capgemini
Columbus, OH, USA
05.2025 - 03.2026
- As part of Transformation and modernization program – advancing policy management system, custom agent portal and data business to personal lines known as the Core4 program
- Served as Test Lead across 6 parallel workstreams, coordinating closely with product owners, developers, architects, and business stakeholders
- Provided test effort estimates and story-level sizing for features and user stories using JIRA, supporting release and sprint planning
- Actively participated in feature grooming and user story refinement sessions, ensuring clear acceptance criteria and testability
- Authored and maintained application workflow documentation, including policy creation, endorsement, and issuance processes
- Planned and executed functional, integration, and regression testing, ensuring full coverage of business-critical scenarios
- Ensured onetime delivery of test artifacts while maintaining high quality standards across all releases
- Conducted client demos and walkthroughs to showcase tested features and validate business expectations
- Prepared and delivered weekly status reports highlighting progress, risks, dependencies, and mitigation plans
- Operating Systems: Windows 10, IOS
- Hardware: Laptop, Desktop
- Software / Special Tools: Insurance Domain, Personal Lines, SOAP API Services, POST MAN, REST API, Developer console, Splunk, Oracle DB, BDD Framework, GitHub Desktop, Bitbucket, GitHub repository, Guide wire Policy center, GAIN Web 2.0 portal application, Integration IG Testing, Automation Testing
- Languages: C & HTML
Manager – Offshore Delivery Engagement Lead
Capgemini
Chennai, India
11.2024 - 05.2025
- Promise 360 serves as the primary claim management CRM (Customer Relationship Management) application for Prudential’s Individual Life Insurance, Group Insurance, Retirement services and OSGLI Insurance. P360 Claim Vantage system is used for creating New Cases/Claims and processing them throughout the claim life cycle. This application is used by the Customer Center Representatives to search claims of the covered person whose death is been notified to them.
- Primary business users of Promise 360 are Call In-takers, Claim Analyst, Claim Assistant, Claim Examiners, Claim Supervisor, Claim Managers, PLV team and Fraud team from the United States region.
- Perform Test lead role and coordinates with the delivery team for all 8 Pods
- Provide estimates for user stories in JIRA tool
- Participate in feature and user story refinement sessions
- Prepare Application and claim processing workflow documents
- Perform Test execution and automate test scripts
- Enable deliverable completion with quality
- Client demo wherever required.
- Prepare Weekly Status report and share with client
- Quickly adapt to several functional environments and meet deadlines
- Prudential Financial, Inc. is a prominent American financial services company that offers a wide range of financial products and services, including life insurance, retirement solutions, asset management, and other investment products. Established in 1875, Prudential has built a strong reputation as one of the largest and most respected firms in the financial industry.
- Operating Systems: Windows 10, IOS
- Hardware: Laptop, Desktop
- Software / Special Tools: Insurance Domain, Life Insurance, SOAP API Services, POST MAN, REST API, Developer console, Splunk, Oracle DB, BDD Framework, GitHub Desktop, Bitbucket, GitHub repository
- Languages: C & HTML
Manager – QA Delivery Lead
Capgemini
Chennai, India
02.2024 - 10.2024
- As part of MVP, make it easy for a subset of IST representatives to find a Know the Market (Light Quote) when a customer ‘cold calls’ a specific phone number. Enhancement of Light quoting application by simplifying the data structure, column names, Premium accuracy, compare quote API standalone and LQ API premium. The Light quote email will be enhanced to include a link for the customer to access the quote online, once the link is selected the user will land on the OQP Price page to view their quote.
- Perform Test lead role and coordinates with the delivery team
- Provide estimates for user stories using PlanITpoker
- Participate in feature and user story refinement session
- Prepare test strategy and test plan document
- Developed maintainable test automation, tools and automated test suites in response to growing feature sets and customer requirements
- Perform Test execution and automate scripts using playwright
- Enable deliverable completion with quality
- Client demo wherever required.
- Prepare Weekly Status report and share with client
- Quickly adapt to several functional environments and meet deadlines
- Operating Systems: Windows 10, IOS
- Hardware: Laptop, Desktop
- Software / Special Tools: Insurance Domain, SOAP API Services, Developer console, Splunk, Oracle DB, Playwright for Automation, GitHub Desktop, GitHub repository
- Languages: C & HTML, Gherkins – Playwright
Manager – QA Delivery Lead
Capgemini
Woodland Hills, California, USA
03.2020 - 08.2023
- 'Service Operations' is a CRM call center application used by employees of Farmers Help Desk (.Service Center) to record the queries raised (Service requests) from the customer and agents regarding policies sold on different lines of businesses (Home, Auto and Umbrella).Farmers ServiceOps testing project is about implementation of Salesforce CRM application and to enhance the services provided to its customer via various channels like phone, Chat, Mail, Fax and other channels. Salesforce and its integration with other existing applications of Farmers and other brands like Specialty, Bristol West/FSA and BW Commercial Auto. Implement Salesforce platform across all brands (Farmers, Bristol West and Foremost /Specialty) for Siebel based Service operation application with integration to new and existing systems using Distributed Agile Methodology. Modernize the Contact Center Service Request Management system and bring a consolidated CRM Platform across all brands for Service operation to achieve effective, consolidated CRM application across all brands Service relationship Management is currently supporting sprint related activities mostly from the CRM side along with integration stories, telephony stories and E2E stories. As a part of Business-as-usual process of streamlining the entire process to ensure the better quality and coverage. Guidewire PC Project involves in testing process for the production defects & enhancements in Guidewire Policy center & its operating in release schedule like stabilization, Pass 1 & Pass2 phases. Policy center supports entire policy lifecycle for business auto, private passenger auto & Homeowner’s Line of Business. It’s a complete system of record and supports the core function of the policy cycle, including product definition, underwriting, quoting, endorsements, and renewals.
- Migration of infrastructure, data and applications out of legacy centers into cloud environment (Service cloud)
- QA lead for the GWPC- State roll out Sales force team coordinating with Offshore team
- Perform Test lead role and coordinates with offshore team & stakeholders
- Provide estimates for user stories using PlanITpoker
- Participate in feature and user story refinement session
- Enable deliverable completion with quality
- Perform defect Triage meetings with external vendor team
- Client demo wherever required.
- Participate in Sprint retrospection
- Prepare Weekly Status report and share with client
- Operating Systems: Windows 10, IOS
- Hardware: Laptop, Desktop, Mobile
- Software / Special Tools: HP QC ALM 11.0, Rally, Salesforce Lightening, Salesforce Testing, Workbench (Salesforce DB), Insurance Domain, SOAP API Services, Developer console, Splunk
- Languages: C & HTML
Senior Test Analyst-QA Lead
Cognizant Technology Solutions, US Corporation
Woodland Hills, California, USA
10.2010 - 02.2020
- Enable Service Request Management functionalities migrated from Salesforce classic console to Lightening experience and enable knowledge management functionalities in lightening experience from Salesforce Knowledge IVR/CTI, SOLA, eGain, eAgent, Lotus Notes servers are different means to receive service triggers. The Siebel engine accesses MDM/SCV, ACE, and IWD upon service triggers to gather necessary details to create and assign a service request to skilled representative. Representatives can access the knowledge base through InQuira to fetch supporting documents. QC incident can be created through a service request with attachments and comments. Migration of salesforce console for sales and service are supported in Lightening experience, but Some work differently than their Salesforce Classic counterparts. Other console features aren't available in Lightening Experience yet. To make console features available to your users in Lightening Experience, customize the out-of-the-box Sales Console and Service Console apps in Lightening Experience to provide the call center operations with service request management and integrated knowledge management capabilities for all line of business and for all brands.
- Involved in understanding and analyzing the business, functional, Integration and UI (User interface) migration requirements.
- Documenting Test strategy, Test plan document and Test artifacts which includes Test data identification, Test environment and other dependencies with external systems in Farmers
- Preparing the test functional scenarios and test cases for integration testing and functional testing.
- Create test deliverables as per testing standards followed by the company or the project
- Involved in documenting the test results, defect report and prepare test summary reports
- Will guide and coordinate the work with the offshore by attending calls and through Webex Meetings & Microsoft Teams.
- Will also test new applications as necessary to fulfill the client requirements.
- Operating Systems: Windows 10
- Hardware: Laptop, Desktop, Mobile
- Software / Special Tools: Avaya, CISCO IVR and CTI, Salesforce.com, Rally
- Languages: C & HTML
Delivery Software Engineer
Mphasis An Hp company
Chennai, India
05.2007 - 09.2010
- The objective of the project is to promote quality codes from the developer end to the client end. There are three unique regions such as the UT (Unit Testing), ST (System Testing) and PR (Production Region). The codes from the developers are being tested carefully in both unit and system and finally promoted to production region. It also deals with retrofitting codes, compilation, standard checking and Batch Requests. It involves both Batch and online support in Windows region as well as AS400 region. It also consists of Executing REX scripts when promoting the modules to the respective regions and parallel execution of required data files such as Sql and Del scripts. Since this is a production support project it requires quick analysis in the codes and awareness in the respective regions. Assisting in restarting the servers when there has been a problem in signing in to INGENIUM. Mass compilation and manual binding of scripts will be performed based upon the requirements. AS400 region is the client end region where the movement of codes from here to the QT (Quality testing) region would be moved and if there is any issues in the AS400, the module will be analyzed, rectified, tested and finally it will be put back in to this region as a separate package. Each package is related to a unique ITR where it performs different business functions. Executing the AS400 commands and retrieving data in AS400 region is a part of daily jobs. It also includes manual execution of batch jobs by entering in to the corresponding regions using DB2 commands. The main purpose of executing these batch jobs are for date modifications and including policies that have been created for that particular job. It requires a constant maintenance of codes in the production region.
- Management and analysis of the Promotion Requests sent by the programmer and promotion of the modules to various regions.
- Run batch jobs in various regions in windows and AS 400.
- Perform Cobol code Retrofit and promote the retrofitted change
- Manage the version manager (Serena PVCS)
- Perform various environmental activities such as re booting the server, CICS environment for Ingenium.
- Operating Systems: Windows xp, Windows 10
- Hardware: Laptop, Desktop
- Software / Special Tools: INGENIUM Product, PVCS – Configuration management tool
- Languages: IBM AS400, COBOL, SQL, HTML
Education
Bachelor of Engineering - Electrical & Electronics Engineering
Anna University
Guindy, Chennai01-2006
Skills
- Technical expertise
- Proficient in Windows operating systems
- Environment management
- Database management
- Experience with HP Quality Center and ALM 110
- Experienced in web development with HTML and JavaScript
- Salesforce technologies expertise
- Project management and team coordination
- Proficient in Agile project delivery
- Client relationship development
Accomplishments
- Led end‑to‑end QA delivery across large‑scale digital transformation programs for major U.S. insurance clients, improving test efficiency and delivery predictability across multiple Agile workstreams.
- Consistently delivered complex, multi‑system cloud migrations (Siebel → Salesforce Lightning & Service Cloud, Policy systems → Guidewire PC) with zero major production defects.
- Recognized by clients (Farmers Insurance, Grange Insurance, Prudential) as a trusted, go‑to QA leader for critical releases and state‑by‑state rollouts.
- Successfully managed QA teams of up to 15 members across onshore and offshore regions, ensuring quality, on‑time delivery, and stakeholder alignment.
- Improved test coverage, reduced manual effort, and increased automation adoption by collaborating with automation teams and implementing reusable automation scripts.
- Delivered continuous process improvements through defect prevention analysis, root cause identification, and proactive risk mitigation.
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Certification
- Certified SAFe 6 Practitioner
- Certified SAFe 6 Scrum Master
- Salesforce Admin Certified SU21
- ISTQB Certified Tester
- Gen AI & Artificial Intelligence by Microsoft
- Certified Guidewire Associate – Insurance Suite Analyst - OLOS
Timeline
Manager – Onshore Delivery Manager
Capgemini
05.2025 - 03.2026
Manager – Offshore Delivery Engagement Lead
Capgemini
11.2024 - 05.2025
Manager – QA Delivery Lead
Capgemini
02.2024 - 10.2024
Manager – QA Delivery Lead
Capgemini
03.2020 - 08.2023
Senior Test Analyst-QA Lead
Cognizant Technology Solutions, US Corporation
10.2010 - 02.2020
Delivery Software Engineer
Mphasis An Hp company
05.2007 - 09.2010
Bachelor of Engineering - Electrical & Electronics Engineering
Anna University
Training and Seminars
- ISTQB Certified
- Academy Training & Certified in HP ALM
- Academy Training & Certified in General Insurance
- Salesforce 101
- SAFe Leads Scaled Agile Training
- SAFe Scrum Master Course (6.0)
- Engagement Management – Foundation
- Story telling Workshops
- Microsoft Azure Fundamentals AZ 900
Professional Organizations
- Prior Work Experience Details
- Organization’s Name: Cognizant Technology Solutions
- Designation: Senior Test Analyst
- Dates of Employment: From 06-Oct-2010 To 26-Feb-2020
- Location (City & State): Chennai, India
- Explanation for Interruption / gap (If Any): None
- Organization’s Name: Mphasis, An Hp Company
- Designation: Software Engineer
- Dates of Employment: From 21-May-2007 To 20-Sep-2010