Cengage
Manoja Chettipally
Missouri City,TX
Summary
I am a dedicated, hardworking and knowledgeable administrative professional with expertise in medical records management. I posses strong organizational skills, along with the ability to handle multiple projects simultaneously with a high degree of accuracy. I believe in my knowledge and capabilities, and I am prepared to be a valuable asset in order to help a company achieve their desired goals.
Overview
31
31
years of professional experience
3
3
years of post-secondary education
Work History
Patient Registration Specialist
Riverstone Family Medicine
11.2022 - Current
- Strengthened relationships with healthcare provider by coordinating pre-authorization requirements for various procedures.
- Gathered demographic and insurance information to register patients for medical appointments.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Upheld HIPAA regulations and standards for protecting patient information.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Reduced registration errors through meticulous data entry and attention to detail.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Secured confidential patient information from unauthorized access.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Streamlined registration process for enhanced patient experience by implementing new software.
- Studied and researched various medical terms as well as software and coding systems.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
Commercial Billing Representative
Republic Services
10.2009 - 10.2011
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updated account information to maintain customer records.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Mortgage Loan Processor
HSBC
02.1993 - 04.2008
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Managed high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Prepared file for final clear-to-close by branch management.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Reviewing and Packaging loans after closing.
- Posting payments and issuing checks for loan disbursements.
- Daily Audit
Education
Associate of Science - Biology, Physics And Chemistry
Wesley Degree College
India 09.1984 - 11.1987
No Degree - Business Technology Medical Office Specialization
Houston Community College
Houston, TX 02.2024 - Current
Skills
- Data Entry
- Registered Health Information Technician
- Payment Collection/Recordkeeping
- Patient Scheduling
- Fluent in English, Hindi and Telugu languages
Software
E Clinical Works
Windows
Microsoft Word, Excel and Power Point
Similar Profiles
Rosy SaraoRosy Sarao
General Manager at Riverstone GP Pty Ltd trading as Riverstone Family Medical PracticeGeneral Manager at Riverstone GP Pty Ltd trading as Riverstone Family Medical Practice
Sherry Saunders RNSherry Saunders RN
Clinical Registered Nurse at WVU Medicine Wheeling Hospital Family Medicine CenClinical Registered Nurse at WVU Medicine Wheeling Hospital Family Medicine Cen
Theresa LumettaTheresa Lumetta
Medical Assistant Associate at Michigan Medicine Briarwood Family MedicineMedical Assistant Associate at Michigan Medicine Briarwood Family Medicine