MANOJANAND RAJENDIRAN

● Streamlined ticket resolution by 75% by driving cross-functional collaboration to deliver the “System Health Report” feature, resulting in annual savings of $680,000.

● Facilitated a $200,000 reduction in support costs by leading Agile teams to successfully implement the “Remote Software Upgrade” for dV5 and ION Surgery systems.

● Accelerated response times by 50% by coordinating stakeholders and prioritizing user needs to launch the “Single System Report Feature,” enabling faster diagnostics during live surgeries.

● Reduced regression issues by 30% by overseeing the automation of 84 QA test cases in Selenium and Java, ensuring improved software quality and reliability.

● Enhanced security protocols within 2 months by guiding teams to implement authentication measures aligned with business standards.

● Improved usability and efficiency for support engineers by driving the development of custom filtering for complex error logs addressing key user pain points.

● Increased system stability by 15% by effectively managing the project.

● Reduced QA-reported bugs by 80% by overseeing root cause analysis and prioritizing resolution resulting in enhanced product quality and team efficiency.

● Expanded user reach to 70M global users by leading credit card access tool projects and credit tools, ensuring on-time project completion and customer satisfaction.

● Saved 16 hours in development time by driving the implementation of reusable components, enabling faster deployment and optimizing resource utilization.

● Drove a 40% decrease in report generation time by developing a centralized FINRA Management System, effectively utilizing ASP.Net, Oracle, and SQL Server.

● Boosted performance by 45% by migrating VALIC AGILE net app to a React-Redux microsite.

● Netted a 60% improvement in ADA compliance by using WCAG standards with WAVE.

● Delivered a 40% performance boost by reengineering legacy ASP apps to .NET.

● Received Mphasis Pillar Award for a decade of continuous service excellence.

● Earned 3 Mphasis Monthly Summit Awards for exceptional client service.