Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Scrum Master
Intuitive Surgical
04.2021 - Current
Streamlined ticket resolution by 75% by driving cross-functional collaboration to deliver the “System Health Report” feature, resulting in annual savings of $680,000
Facilitated $200,000 reduction in support costs by leading Agile teams to successfully implement the “Remote Software Upgrade” for dV5 and ION Surgery systems
Improved team efficiency by implementing Agile and Scrum methodologies for project management.
Accelerated response times by 50% by coordinating stakeholders and prioritizing user needs to launch the “Single System Report Feature,” enabling faster diagnostics during live surgeries
Reduced regression issues by 30% by overseeing the automation of 84 QA test cases in Selenium and Java, ensuring improved software quality and reliability
Enhanced security protocols within 2 months by guiding teams to implement authentication measures aligned with business standards
Improved usability and efficiency for support engineers by driving the development of custom filtering for complex error logs addressing key user pain points
Project Manager
Synechron Inc (Client - Wells Fargo)
09.2019 - 03.2021
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Increased system stability by 15% by effectively managing the project
Reduced QA-reported bugs by 80% by overseeing root cause analysis and prioritizing resolution resulting in enhanced product quality and team efficiency
Expanded user reach to 70M global users by leading credit card access tool projects and credit tools, ensuring on-time project completion and customer satisfaction
Saved 16 hours in development time by driving the implementation of reusable components, enabling faster deployment and optimizing resource utilization.
Project Manager
Mphasis
07.2007 - 08.2019
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Drove a 40% decrease in report generation time by developing a centralized FINRA Management System, effectively utilizing ASP.Net, Oracle, and SQL Server.
Planned, designed, and scheduled phases for large projects.
Boosted performance by 45% by migrating VALIC AGILE net app to a React-Redux microsites
Netted a 60% improvement in ADA compliance by using WCAG standards with WAVE
Delivered a 40% performance boost by reengineering legacy ASP apps to .NET
Received Mphasis Pillar Award for a decade of continuous service excellence
Earned 3 Mphasis Monthly Summit Awards for exceptional client service.
Education
Master of Business Administration (MBA) - Project Management