Manolo Garcia
Pleasanton,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
Work History
Service Manager
Betts Company
07.2022 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Service Advisor
Betts Company
07.2021 - 07.2022
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Parts Associate
Betts Company
04.2019 - 07.2021
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Streamlined order processing for faster customer service and reduced wait times.
- Identified opportunities to improve supply chain efficiency, minimizing backorders and ensuring timely delivery of parts.
- Increased overall customer satisfaction by providing knowledgeable assistance on part selection and troubleshooting issues.
Warehouse Supervisor
Betts Company
04.2018 - 04.2019
- Improved warehouse efficiency by implementing new inventory management systems and processes.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
Education
High School Diploma -
San Leandro High School
San Leandro, CAChabot College
Hayward, CALaney College
Oakland, CASkills
- Performance Evaluations
- Budget Control
- Employee Training and Development
- Fluent in Spanish
- Customer Service
- Estimating and Quoting
- Goal Setting
- Multiple Priorities Management
- Workplace Safety
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Betts Company
07.2022 - Current
Service Advisor
Betts Company
07.2021 - 07.2022
Parts Associate
Betts Company
04.2019 - 07.2021
Warehouse Supervisor
Betts Company
04.2018 - 04.2019
High School Diploma -
San Leandro High School
Chabot College
Laney College
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