Manoo Kopa

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

- Meticulously counted change for cash transactions, ensuring precision and customer satisfaction.

- Boosted restaurant sales by effectively recommending and promoting menu items to customers.

- Diligently maintained cleanliness and organization across various stations, including sandwich preparation, grilling, drive-thru, and condiment stations.

- Executed thorough cleaning tasks such as mopping floors, wiping tables and seats, and ensuring overall cleanliness of the restaurant.

- Demonstrated exceptional ability to manage multiple responsibilities, including food preparation, cash handling, and order assembly, even during high-pressure situations or short-staffed shifts. Skillfully managed interactions with challenging customers both at the front counter and in the drive-thru.

- Provided comprehensive training to new team members, facilitating their integration into the Wendy's team.

- Proficiently grilled, fried, and assembled burgers, consistently adhering to specific order requests and following all preparation steps.

- Efficiently washed dishes and assisted the first shift with daily preparation tasks to ensure smooth restaurant operations.

- Thoroughly cleaned and organized the restaurant at the end of the shift, ensuring a tidy and welcoming environment for the next day's operations.

- Developed strong cooperative relationships with coworkers and managers.

- Maintained productive, efficient approach to all tasks.

- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

- Proactively greeted and assisted each customer during the checkout process, ensuring a positive shopping experience.

- Safely and efficiently packed cold and frozen items in insulated bags and organized fresh groceries in white bags, maintaining product quality and freshness.

- Consistently maintained a clean and organized workstation, including the conveyor belt, surfaces, and register, to uphold hygiene standards.

- Provided attentive support to elderly and disabled customers, assisting with loading groceries into their vehicles.

- Skillfully counted change and bills with precision during transactions, ensuring accuracy and customer satisfaction.

- Utilized comprehensive knowledge of the store layout to assist customers in locating items, enhancing their shopping efficiency.

- Proactively offered and processed various services such as memberships, EBT, and WIC, addressing customers' additional needs with attentiveness and expertise.

- Assisted customers with returns, refunds and resolving transaction issues.

- Addressed customer needs and made product recommendations to increase sales.

- Mentored new employees on cashier duties and best practices, improving overall staff performance.