Manop Dancy
Panama City,FL
Overview
30
30
years of professional experience
Work History
Branch Manager in Training
ABC Supply
09.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
Service Delivery Manager
ABC Supply
04.2008 - Current
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Streamlined operations for improved customer satisfaction and retention rates.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Enhanced service delivery by developing and implementing efficient processes.
- Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
Operations Non-Commissioned Officer
US Army
09.1994 - 07.2008
- Improved operational efficiency by streamlining processes and implementing new systems.
- Led training exercises to improve unit readiness, enhancing overall mission success rates.
- Coordinated logistics support, ensuring timely delivery of supplies and equipment to various units.
- Enhanced team communication through regular briefings and status updates, fostering a collaborative environment.
- Resolved conflicts among team members diplomatically while promoting teamwork spirit among the troops.
- Oversaw maintenance programs for vehicles and equipment, maximizing service life and minimizing downtime due to repairs.
- Conducted thorough risk assessments, mitigating potential hazards and maintaining safety standards.
- Managed personnel for optimal performance, successfully completing various missions and tasks.
- Ensured timely and accurate reporting with diligent data analysis and validation.
- Trained and mentored personnel in combat operations and tactics.
- Executed tactical operations with accuracy and control.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
Delivery Manager/ Regional Warehouse Manager
Bradco Supply Corp.
01.2005 - 04.2008
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Mentored junior team members to develop their skills and advance within the organization.
Regional Warehouse Manager/Service Delivery Manager
Bradco Supply
01.2005 - 04.2008
- Utilized data analysis tools to predict future demand trends, enabling proactive adjustments to staffing levels and inventory orders.
- Improved order fulfillment rates through streamlining picking, packing, and shipping procedures.
- Developed strong relationships with suppliers, ensuring timely deliveries and resolving any issues promptly.
- Conducted regular audits of the warehouse''s physical inventory, identifying discrepancies and implementing corrective actions as needed.
- Coordinated seasonal stock rotations to ensure efficient storage of high-demand items during peak periods.
Night Operations Assistant Store Manager
GameStop
08.2007 - 12.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager of Operations
JEH Eagle Supply
09.2001 - 12.2004
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
Education
MBA - Health Administration
American InterContinental University
Schaumburg, ILBBA - Finance
American InterContinental University
Schaumburg, ILAssociate of Arts - Accounting And Finance
American InterContinental University
Schaumburg, ILNo Degree - Computer Networking
University of Maryland - Baltimore County
Baltimore, MDSkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Timeline
Branch Manager in Training
ABC Supply
09.2021 - Current
Service Delivery Manager
ABC Supply
04.2008 - Current
Night Operations Assistant Store Manager
GameStop
08.2007 - 12.2007
Delivery Manager/ Regional Warehouse Manager
Bradco Supply Corp.
01.2005 - 04.2008
Regional Warehouse Manager/Service Delivery Manager
Bradco Supply
01.2005 - 04.2008
Assistant Store Manager of Operations
JEH Eagle Supply
09.2001 - 12.2004
Operations Non-Commissioned Officer
US Army
09.1994 - 07.2008
MBA - Health Administration
American InterContinental University
BBA - Finance
American InterContinental University
Associate of Arts - Accounting And Finance
American InterContinental University
No Degree - Computer Networking
University of Maryland - Baltimore County