Manoucheca Camille
Customer Service
Philadelphia,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Call Center Scheduler/Reservationist
Axion Staffing
Philadelphia, PA
01.2021 - Current
- Handled incoming calls and scheduling transportation for seniors and the disabled community.
- Provided an exemplary level of service to all customers.
- Answer inbound calls professionally.
- Process transportation requests, changes, cancellations, and group trips received by telephone, fax, email, mail and internally using the current scheduling software.
- Provided customers with service information and respond to customer inquiries accurately.
- Review and update multiple software applications simultaneously to analyze and determine a customers' trip eligibility.
- Provide Paratransit and accessible fixed-route service information; assist customers with conditional eligibility with alternative travel.
Clerical Assistant
Ashley Furniture Homestore
Philadelphia, PA
11.2019 - 02.2021
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Composed sensitive, confidential reports and documentation.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Processed loan application and took in cash and credit card payments from customers creating invoices and receipts.
Assistant Retail Manager
10 Spot Madrag
Philadelphia, PA
09.2017 - 11.2019
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Managed overstocking, restocking and inventory control procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Supervised staff of 12 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Trained and developed personnel to improve safety, employee relations and resolve thief issues.
- Helped customers complete purchases locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Receptionist Clerk
Liberty Medical
Brooklyn, NY
10.2013 - 05.2017
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
Education
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NYCertificate - Phlebotomy
Philadelphia Community College
Philadelphia, PASkills
Organization and Time Management
Active Listening
Dependable and Responsible
Attention to Detail
Good Telephone Etiquette
Training and Development
Analytical and Critical Thinking
Multi-line phone proficiency
Bookkeeping
Filing and data archiving
Accounting familiarity
Sorting and labeling
Database Management
Timeline
Call Center Scheduler/Reservationist
Axion Staffing
01.2021 - Current
Clerical Assistant
Ashley Furniture Homestore
11.2019 - 02.2021
Assistant Retail Manager
10 Spot Madrag
09.2017 - 11.2019
Receptionist Clerk
Liberty Medical
10.2013 - 05.2017
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Certificate - Phlebotomy
Philadelphia Community College