Manoucheca Marcelin

• This prominent role directly impacts creating a positive member experience.
• We interact with members and have ultimate responsibility for ensuring each one has a positive experience while at Delta Sky Club.
• As Sky Club Customer Service, I work in an environment that demands exceptional performance.
• I must be engaged and focused on providing excellent service and a memorable experience to each guest in this role.

Excellent customer service, organizational, and problem-solving skills are required.

• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Engaged clients in person and over the phone to answer questions and address complaints.
• Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Competently ensured all of the productions' needs were met to facilitate the Producer's ability to maintain their schedule with a professional quality outcome. They outline coordinated ordering, shipping, and receiving of goods.

• Worked with several clients to attain their health and fitness goals. Devised, individualized, tailor-made workout and meal plans for each client. Developed a marketing plan to attract new clientele.