Manoucheka Elmine
Bronxville,NY
Summary
Multilingual (English / French/ Creole) leader with over 17 years of experience working with disenfranchised individuals and families. Areas of expertise: Substance use, Public health, Family Counseling, Community Outreach, Crisis Intervention, Service Planning, Entitlements, Foster Care Services, Admission, Program manager supervision, Event planning, AWARDS, Clinical Assessments, Tele-Psychiatry, Psyckes, Intake/screening, Mental Health, CARES, Various NYS/NYC funders, Quality/Improvement Assurance Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
8
8
years of professional experience
Work History
Program Director
St. Joseph's Medical Center-Residential Services
09.2023 - Current
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Optimized resource allocation, ensuring the successful completion of multiple concurrent projects.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Oversaw staff schedules and assignments to handle programming demands.
- Monitored programming trends to keep content relevant and up-to-date.
Clinical Supervisor/Program Director
Comunilife Inc.
05.2020 - 08.2023
- Providing direction of the day-to-day operations of the programs by managing and collaborating with other Program Directors to maintain the Respite’s multiple sites in compliance with expected health and safety standards
- Maintaining full utilization of beds by marketing the program to potential referral sources by describing its services and successes
- In addition will develop strong networking relationships with CBOs to facilitate housing referrals and placements
- Serving as liaison to contracted entities
- Ensuring that clients are discharged within 90 days with a focus on early successful discharges
- Ensuring that the Discharge/Transitional Plan starts at admission
- Developing and maintaining a service program sufficiently flexible and dynamic to meet the needs of the under-served and economically disadvantaged populations, especially those with chronic and/or acute medical issues
- Developing and implementing strengths-based assessments and client centered Support Plans with individual clients based on their interests, skills and goals to support them
- Ensuring that Support Plans appropriately identify client needs and identifies the levels of health and independence that clients can achieve
- Ensuring and maintaining policies, principles, and procedures that are in agreement with funder or other program requirements, guidelines, regulations and directives
- Ensuring timely completion of program progress reports including demographic census, services
- Meeting agency’s Policies and Procedures provides supervision of the High Risk Client Monitoring Procedure and program’s adherence to the Quality Improvement reporting expectations
- Affirming all record keeping relating to Quality Improvement and Quality Assurance issues and program activities, including but not limited to, databases, daily logs, progress notes, and ensuring client charts are appropriately maintained and up-to-date
- Providing oversight for the medical Respite consumer goals of client recovery, rehabilitation, and community reintegration by planning and implementing outreach, intake, counseling, crisis intervention, emergency and case management activities
- Directing, supervising and training staff, mental health and substance abuse activities, leading team and service planning meetings, providing direction to staff regarding individual cases, conducting side-by-side contacts with staff, conducting individual supervision meetings and evaluating employee performance
- Training all staff to meet program requirements
- Representing Respite programs with funders, feeder organizations, community groups, and elsewhere
- Determining that client hospitalizations and other emergency medical interventions are based on need and are documented accordingly
- Developing and maintaining client medical and case management reports in compliance with confidentiality and HIPAA
- Requirements; Identifying ways to decrease physical and emotional barriers to engage in the housing process to ensure that clients are motivated and able to succeed in their appropriate level of housing.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
Family Life Specialist/Clinical Coordinator
Services for the Underserved
01.2016 - 01.2020
- Provided integrated counseling and holistic services that effectively engage young adults and promoted personal growth and wellness, housing stability and accomplishment of service plan goals on an ongoing basis
- Created and maintained confidential records, charts and logs for youth documenting all relevant information from individual and group interventions as well as with collateral services
- Ensured that youths' files are compliant with all regulatory and other requirements
- De-escalated crises; attended to emergencies following agency protocol surrounding young adults’ goals
- Advocated on behalf of youth with outside service providers
- Created and maintained confidential records, charts and logs for youth documenting all relevant information from individual and group interventions as well as with collateral services
- Conducted supervisory meetings with wellness coach and peer specialist and maintained documentation of these meetings
- Conducted workshops on various life-skill issues, such as hygiene, anger management, self-esteem, and problem-solving, and to promote best practice for ADL skills
- Collaborated and made needed referrals with community providers.
Education
Masters of Social Work -
Fordham University
Bachelor of Arts in Sociology -
Lehman College/CUNY
Skills
- Strategic Leadership
- Customer Service Experience
- Understanding of Human Resources
- Advanced Knowledge of Technology
- Effective Leader
- Administration Knowledge
- Policy Implementation
- Operations Oversight
- Policy and Procedure Improvements
- Program Leadership
- Risk Management
- Staff Development
- Decision Making
Timeline
Program Director
St. Joseph's Medical Center-Residential Services
09.2023 - Current
Clinical Supervisor/Program Director
Comunilife Inc.
05.2020 - 08.2023
Family Life Specialist/Clinical Coordinator
Services for the Underserved
01.2016 - 01.2020
Masters of Social Work -
Fordham University
Bachelor of Arts in Sociology -
Lehman College/CUNY