Shiller Petion
Davie,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile. Consistently recognized for sales performance and excellence in customer service.
Overview
17
17
years of professional experience
Work History
Sales Associate /Sales Team Leader
City Furniture
02.2021 - 03.2024
- Generated new sales leads to achieve and exceed monthly sales goals.
- Developed strong rapport with customers and created positive impression of business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Consulted on design of model homes for furniture placement based on layout and lighting.
- Conducted regular follow-ups with customers after their purchase to ensure satisfaction and address any concerns or questions, leading to increased customer loyalty.
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Listened to customer needs and desires to identify and recommend optimal products.
- Updated customers on scheduled deliveries of furniture to homes.
Administrative Assistant
Xpert Signs & Printing
04.2019 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Correctional Officer
Florida Department Of Corrections
04.2007 - 04.2019
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Completed intake paperwork, fingerprints, and searches.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Education
No Degree - Architecture
Florida Agricultural And Mechanical University
Tallahassee, FLHigh School Diploma -
Miami Edison Sr. High School
Miami, Fl05.2002
Skills
- Upselling
- Retail Store Operations
- Strong Communication and Interpersonal Skills
- Material Selection
- Problem-solving aptitude
- Interpersonal Skills
- Effective Communication
- Meeting Sales Goals
- Team Leadership
- Goal Setting
- Time management abilities
- Interior design
- Attention to Detail
- Sales floor organization
Timeline
Sales Associate /Sales Team Leader
City Furniture
02.2021 - 03.2024
Administrative Assistant
Xpert Signs & Printing
04.2019 - 02.2021
Correctional Officer
Florida Department Of Corrections
04.2007 - 04.2019
No Degree - Architecture
Florida Agricultural And Mechanical University
High School Diploma -
Miami Edison Sr. High School
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