Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Services Activities
Hobbies
References
Timeline
Generic
Open To Work

Manoucheka "Manoosh" Lapointe

Wantage,NJ

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Property Support Coordinator/Office ManagerProperty Manager/Human ResourcesDistrict ManagerCustomer Support SpecialistInsurance Claims Specialist

Work Type

Full TimeContract Work

Location Preference

RemoteHybridOn-Site
Location: Wantage, NJ, US
Open to relocation: Yes

Salary Range

$60000/yr - $200000/yr

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsCompany Culture

Summary

Proactive professional with over 30 years of experience in customer service and team leadership. Proven track record in business management and operations, with a strong commitment to integrity and continuous learning. Expertise in staff training and development, excelling in high-volume call center environments. Recognized for exceptional problem-solving skills and ability to deliver outstanding customer support through effective communication and teamwork.

Overview

30
30
years of professional experience

Work History

Divine Faith Cleaning Services

Home Business
08.2019 - Current
  • Provided residential, commercial, and office cleaning services on various schedules including daily, weekly, and monthly.
  • Catered to clients' needs for both basic and deep cleaning services.
  • Executed tenant move-out cleanings and renovation clean-ups efficiently.
  • Managed all aspects of accounting, including payment processing and receipt management.
  • Performed data entry tasks and scheduled appointments for cleaning services.
  • Ordered and stocked necessary cleaning supplies to ensure operational readiness.
  • Delivered friendly service consistently to enhance customer satisfaction.
  • Maintained high standards of cleanliness and professionalism in all services offered.

Property Support Coordinator/Office Manager

Comet Management/ Comet Security
Vernon, New Jersey
06.2023 - 01.2025
  • Served as primary contact for homeowner and tenant inquiries, ensuring timely responses and positive relationships.
  • Managed incoming work orders, assigning tasks to property managers and maintenance crews for 1,483 condos and townhomes.
  • Handled lease administration, including deeds, titles, and certificates for short-term and long-term rentals.
  • Issued and assessed fines for violations of HOA rules and regulations.
  • Coordinated with Vernon Township to ensure compliance with housing laws and regulations.
  • Processed invoices, maintained property records, and assisted with financial tasks like rent collection and fine collections.
  • Negotiated services with contractors and ensured timely payments for maintenance tasks.
  • Advocated for clients' needs within the associations when appropriate and necessary, and provided resources.
  • Supported property management software and implemented operational tools for improved efficiency.
  • Collaborated with law enforcement during investigations and emergencies.
  • Trained new security staff on protocols and emergency response procedures.
  • Maintained detailed logs of daily activities and unusual occurrences.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Conducted regular security patrol of the facility grounds, parking lots, and perimeter areas.

Independent Contractor

Construction/Home Improvement
11.2019 - 12.2023
  • Executed demolitions to prepare sites for construction activities.
  • Framed walls, trims, and decks to ensure structural integrity.
  • Installed drywall, enhancing interior finishes and acoustics.
  • Mounted windows and doors, improving natural light and accessibility.
  • Installed cabinets to optimize storage solutions in spaces.
  • Laid sub flooring, tile, laminate, and wood for aesthetic appeal.
  • Applied paint to surfaces, ensuring high-quality finishes.
  • Performed gardening tasks and assisted with plumbing and electrical work.

Dixon Homes & Trees

Home Business
08.2010 - 07.2019
  • Maintained strict adherence to confidentiality requirements across all customer and business accounts.
  • Resolved complex customer issues to enhance service quality and satisfaction.
  • Responded promptly to inquiries from both prospective and existing customers.
  • Achieved compliance with customer call guidelines regarding service levels and productivity metrics.
  • Executed accurate cash handling and credit card transactions for seamless financial operations.
  • Performed data entry and order processing to ensure timely fulfillment of requests.
  • Processed invoices and managed collections effectively to optimize cash flow.
  • Established employee work schedules to maximize operational efficiency.

Store Manager

Wendy's
07.2007 - 05.2010
  • Executed training for employees across multiple locations.
  • Managed operations of seven locations, consistently opening and closing two stores daily.
  • Oversaw scheduling and customer service functions to enhance operational efficiency.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Motivated staff productivity through respectful leadership techniques.
  • Directed loss prevention and inventory control measures to minimize discrepancies.
  • Performed data entry, register counts, cash outs, and safe counts accurately.
  • Maintained composure under pressure while ensuring smooth shifts in chaotic environments.
  • Provided hands-on support to staff and customers daily, fostering a collaborative atmosphere.

Recreational Director for Ass. Living

Senior Quarters
02.2003 - 06.2007
  • Coordinated senior activities across multiple venues, managing inbound and outbound logistics.
  • Facilitated family engagement through invitations and outreach calls.
  • Organized holiday parties, ensuring decorations were set up and events ran smoothly.
  • Coordinated events to enhance local community engagement and participation.
  • Oversaw bookkeeping tasks, including billing and filing for accurate financial records.

Home Health Aid - Live In Aid

08.2002 - 01.2003
  • Assisted retired elderly client with daily activities, including cooking and personal care.
  • Identified needs of patients/clients promptly and efficiently.
  • Scheduled medical appointments and facilitated medication management.
  • Arranged recreational outings such as movies, dining at parks, and senior center events.

CSM-Customer Service Manager Support

Mark Fore & Strike
01.1999 - 12.2002
  • Demonstrated excellent communication skills in resolving consumer complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to higher management.
  • Resolved issues related to orders, including received, not received, or damaged products.
  • Assisted with price questions, product information, inventory availability, changes to existing orders and shipping information.
  • Addressed billing inquiries, processed returns and refunds efficiently.
  • Managed customer service team to enhance client interactions and satisfaction.
  • Collaborated with sales teams to resolve customer issues and enhance product knowledge.

CSM-Customer Service Manager

Office Depot
04.1999 - 07.2002
  • Resolved customer complaints and issues to enhance service experience.
  • Managed front-end operations, including registers, & cash outs.
  • Assisted store managers and assistant managers in daily operations.
  • Implemented price reductions and discounts to optimize sales.
  • Adjusted employee schedules for efficient shift coverage.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Conducted inventory counts to ensure accurate stock levels.
  • Supported opening and closing procedures for store operations.

Education

Psychology - Pre-Law

Double Major
true

Skills

  • Bilingual communication in French and English
  • Property coordination and office management
  • Budget management
  • Customer relations and satisfaction
  • Conflict resolution and patience
  • Problem solving
  • Impressive work ethics and team player
  • Attention to detail under pressure
  • Strong communication and listening skills
  • Multitasking, problem resolution, and project management
  • Operations expertise and efficiency
  • Data entry and software proficiency
  • Inventory management and record keeping
  • Staff hiring, scheduling, and layoffs
  • Training & Development
  • Cash register operations and bank deposits
  • Office supply management for daily operations
  • Store opening and closing procedures
  • Shipping and handling expertise
  • Construction and home improvement skills

Languages

English
Proficient (C2)
C2
French
Advanced (C1)
C1

Extracurricular Services Activities

Volunteer at Salvation Army for Back to School, Christmas, & Thanksgiving

Hobbies

  • Basketball
  • Sewing
  • DIYs (Refurbish, Re-design & Upholster Furniture)
  • Write Poetry
  • Cooking

References

References available upon request.

Timeline

Property Support Coordinator/Office Manager

Comet Management/ Comet Security
06.2023 - 01.2025

Independent Contractor

Construction/Home Improvement
11.2019 - 12.2023

Divine Faith Cleaning Services

Home Business
08.2019 - Current

Dixon Homes & Trees

Home Business
08.2010 - 07.2019

Store Manager

Wendy's
07.2007 - 05.2010

Recreational Director for Ass. Living

Senior Quarters
02.2003 - 06.2007

Home Health Aid - Live In Aid

08.2002 - 01.2003

CSM-Customer Service Manager

Office Depot
04.1999 - 07.2002

CSM-Customer Service Manager Support

Mark Fore & Strike
01.1999 - 12.2002

Psychology - Pre-Law

Double Major

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Manoucheka "Manoosh" Lapointe