Hi, I’m
Manouchka Leopold Isaac
Lynn,MA
Summary
Dedicated worker professional with history of meeting company goals utilizing consistent and organized practices. Reliable, excellent time management, communication and good judgement. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
years of professional experience
Work History
Medecin Sans FrontierePort Au Prince, Haiti
Social Work Volunteer
02.2010 - 04.2012
Job overview
- Went door to door checking on vulnerable residents, offering companionship and handling individual needs.
- Maintained clean facilities to better serve program needs.
- Gained knowledge and experience working with children in educational setting.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
Iprod Music LLCMiami Gardens, FL
Secretary
08.2015 - 05.2016
Job overview
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained daily report documents, memos and invoices.
- Created and updated records and files to maintain document compliance.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Allied Universal Security Services
Front Desk Receptionist
02.2017 - 01.2023
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
Education
North Shore Community College, Danvers, MA
No Degree from Nursing
08.2020
Skills
- Greeting and Seating Clients
- Computer Proficiency
- Data Entry and Database Software
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Active Listening
- Concierge Services
- Front Desk Operations
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Receptionist
Allied Universal Security Services
02.2017 - 01.2023
Secretary
Iprod Music LLC
08.2015 - 05.2016
Social Work Volunteer
Medecin Sans Frontiere
02.2010 - 04.2012
North Shore Community College
No Degree from Nursing
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