Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Manprit Virk

Manprit Virk

Harrisburg,USA

Summary

Dedicated customer service professional with 10 years of experience in providing exceptional support to diverse clients. Skilled in resolving issues, managing complaints, and ensuring overall customer satisfaction. Strong problem-solving and communication skills. Very empathetic and compassionate individual with a proven ability, to understand and connect with others on a deep level. Skilled in navigating emotional situations and providing support to those in need. Experienced customer service professional with Proven track record of providing exceptional customer support in remote work environments. Handling inbound calls and adept at multitasking and maintaining high level of professionalism. Highly organized and self-motivated. Highly skilled remote work team member. Dedicated and excel in a virtual work environment. Managing difficult customers with high success rate. Addressing customer concerns effectively and maintaining satisfaction in challenging situations. Expertise in remote and in-person customer service. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. O

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Maximus
Harrisburg, PA
08.2024 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Inbound Calls
  • Outbound calls
  • Outbound Mail

Customer Service Representative

Drexel
Harrisburg, PA
02.2024 - 08.2024
  • Resolved customer issues through effective communication.
  • Inbound calls
  • Outboud Calls
  • Outbound Mail
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adhered to all company policies and procedures related to customer service.

Customer Service Rep - Remote

Capital Blue Cross
Harrisburg, Pennsylvania
07.2022 - 10.2023
  • Company Overview: Capital Blue Cross is a health insurance provider that offers a range of health plans and services
  • Skilled in managing high volume of customer inquiries and providing prompt resolutions
  • Demonstrated ability to remain patient, empathetic, and professional in challenging customer interactions
  • Proficient in remote communication tools such as Zoom
  • Strong experience in providing remote customer service support and resolving customer inquiries via Salesforce
  • Resolved customer complaints and diffused challenging situations, maintaining a 90% success rate in customer satisfaction
  • Utilized strong communication skills to navigate sensitive conversations and reach positive resolutions
  • Consistently exceeded performance targets by effectively managing customer expectations and providing personalized solutions
  • Ensured positive customer experiences by maintaining a consistently friendly and upbeat attitude during phone interactions
  • Fostered strong rapport with customers by consistently maintaining a warm and friendly tone throughout all conversations
  • Received multiple commendations for providing exceptional service and consistently maintaining a positive demeanor while engaging with customers over the phone
  • Exceptional customer service skills, maintaining positive relationships with clients and ensuring their satisfaction
  • Capital Blue Cross is a health insurance provider that offers a range of health plans and services

Customer Service Representative - Remote

Harte Hanks
Harrisburg, Pennsylvania
02.2020 - 07.2022
  • Company Overview: Harte Hanks is a marketing services company that provides customer engagement solutions
  • Skilled in managing high volume of customer inquiries and providing prompt resolutions
  • Demonstrated ability to remain patient, empathetic, and professional in challenging customer interactions
  • Proficient in remote communication tools such as Zoom
  • Strong experience in providing remote customer service support and resolving customer inquiries via Salesforce
  • Resolved customer complaints and diffused challenging situations, maintaining a 90% success rate in customer satisfaction
  • Utilized strong communication skills to navigate sensitive conversations and reach positive resolutions
  • Consistently exceeded performance targets by effectively managing customer expectations and providing personalized solutions
  • Ensured positive customer experiences by maintaining a consistently friendly and upbeat attitude during phone interactions
  • Fostered strong rapport with customers by consistently maintaining a warm and friendly tone throughout all conversations
  • Received multiple commendations for providing exceptional service and consistently maintaining a positive demeanor while engaging with customers over the phone
  • Exceptional customer service skills, maintaining positive relationships with clients and ensuring their satisfaction
  • Harte Hanks is a marketing services company that provides customer engagement solutions

Esthetician

Massage Envy
Herndon, Virginia
05.2016 - 02.2019
  • Company Overview: Massage Envy is a franchise of massage and skincare clinics that provide therapeutic services
  • Massage Envy is a franchise of massage and skincare clinics that provide therapeutic services

Education

COLLEGE - English Literature

YUBA COLLEGE
MARYSVILLE, CALIFORNIA
01.2005

HIGHSCHOOL DIPLOMA -

YUBA CITY HIGH SCHOOL
YUBA CITY
01.2001

Skills

  • English Literature
  • Typing
  • Multiple screen navigation for Research
  • Problem solving
  • Communication
  • Multitasking
  • Patience
  • Adaptability
  • Empathy
  • Active listening
  • Time management
  • Teamwork
  • Conflict resolution
  • Script adherence

Languages

  • English, Native
  • Punjabi, Native
  • Hindi, Native

Timeline

Customer Service Representative

Maximus
08.2024 - Current

Customer Service Representative

Drexel
02.2024 - 08.2024

Customer Service Rep - Remote

Capital Blue Cross
07.2022 - 10.2023

Customer Service Representative - Remote

Harte Hanks
02.2020 - 07.2022

Esthetician

Massage Envy
05.2016 - 02.2019

COLLEGE - English Literature

YUBA COLLEGE

HIGHSCHOOL DIPLOMA -

YUBA CITY HIGH SCHOOL
Manprit Virk