Manraj Singh
San Jose
Summary
Experienced Service Writer with 3 years of experience in the automotive industry, customer service, and sales. Proven ability to analyze customer needs in order to recommend and execute solutions. Applying for the position of Sales Associate to leverage knowledge and skills to increase customer satisfaction and drive sales.
Overview
6
6
years of professional experience
Work History
Salesperson
Alfa Romeo & Maserati Stevens Creek (Store Closed)
01.2024 - 02.2024
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
- Implemented effective sales strategies to maximize revenue generation.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Service Writer
Nanki Auto Body
10.2020 - 12.2023
- Interact with customers, listen to their questions and concerns and provide timely responses
- Schedule appointments, take orders, monitor service progress, calculate charges and process payments
- Serve as a customer relationship manager
- Serve as a link between customers and different departments in the organization
- Developed customer service strategy and documented customer service processes resulting in increased customer satisfaction ratings by 25%, improved quality of customer service and increased customer retention by 30%
- Facilitated successful customer service operations utilizing tools such as CRM software, and customer service databases.
Security Officer
Allied Universal
07.2019 - 10.2020
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Monitored premises to identify security and safety risks and implemented mitigating measures to ensure safety of personnel and guests
- Decreased cases of theft and vandalism by 20% and property loss by 15%
- Implemented strategic patrol routes to inspect premises and adhere to established protocols, laws and regulations
- Respond to incidents and critical situations in a calm, problem solving manner
- Resolved security incidents in a timely manner regularly reporting on activities and occurrences.
Front Desk Receptionist
Campo Di Bocce
05.2018 - 06.2019
- Serve as initial point of contact for visitors, telephone calls and deliveries
- Happily and energetically greet all guests upon arrival and thank guests as they leave
- Efficiently and courteously answer multi-line telephone system
- Know the facility and all it has to offer
- Make reservations for groups of 11 or fewer using the computerized reservation system
- Prepare daily seating/reservation charts
- Give brief and fun bocce lessons to groups of 2 to 250 people
- Maintain an organized and tidy workspace/front desk area, checked in stock daily and managed all cash transactions with 0 errors.
Education
Computer Science -
Ohlone College
Union City, CAHigh School Diploma -
Irvington High School
Fremont, CA01.2020
Skills
- Punjabi
- English
- Automotive
- Customer Service
- Sales
- Networking
Timeline
Salesperson
Alfa Romeo & Maserati Stevens Creek (Store Closed)
01.2024 - 02.2024
Service Writer
Nanki Auto Body
10.2020 - 12.2023
Security Officer
Allied Universal
07.2019 - 10.2020
Front Desk Receptionist
Campo Di Bocce
05.2018 - 06.2019
Computer Science -
Ohlone College
High School Diploma -
Irvington High School
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