Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

MANREET KAUR

Puyallup

Summary

Dynamic and detail-oriented professional with extensive experience at MultiCare Health, excelling in customer service and system troubleshooting. Proven ability to enhance operational efficiency and improve patient care through effective information management. Recognized for strong multitasking skills and a commitment to maintaining high standards in fast-paced environments.

Professional healthcare administrator with extensive experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to contribute effectively to dynamic healthcare environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Access TECH /Patient Registration Specialist

MultiCare Health
09.2024 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.

Call Center Associate III

MultiCare Health
01.2024 - 09.2024
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.

PASSENGER SERVICE SUPPORT

Swissport
08.2023 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

MANAGER

HASRAT TRANSPORT LLC
03.2021 - 02.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved safety procedures to create safe working conditions for workers.

Health Information Management Technician

JJ TRUAMA THIND HOSPITAL
03.2016 - 07.2018
  • Improved efficiency in handling release of information requests by developing an organized tracking system for prompt processing and response times.
  • Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
  • Actively participated in ongoing professional development opportunities to stay current with industry trends and advancements in technology related to health information management practices.
  • Supported revenue cycle management efforts through accurate coding practices that ensured timely reimbursement from insurance providers.
  • Enhanced patient care by accurately recording and maintaining health information data.

Education

Associate of Applied Science - Informatics

CT COLLEGE
JALANDHAR PB

Bachelor of Arts - Business Administration And Management

HINDU KANYA COLLEGE
KPT PB
06-2018

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • EPIC
  • HIM
  • DATA MANAGMENT
  • System troubleshooting
  • Workload management
  • Information tracking

Accomplishments

  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.

Certification

  • STEILE PROCESS TECH , ONE YEAR
  • BLS SCERTFICATE ( CURRENTLY ACTIVE )


Languages

Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Urdu
Professional Working

Timeline

Patient Access TECH /Patient Registration Specialist

MultiCare Health
09.2024 - Current

Call Center Associate III

MultiCare Health
01.2024 - 09.2024

PASSENGER SERVICE SUPPORT

Swissport
08.2023 - 12.2023

MANAGER

HASRAT TRANSPORT LLC
03.2021 - 02.2023

Health Information Management Technician

JJ TRUAMA THIND HOSPITAL
03.2016 - 07.2018

Associate of Applied Science - Informatics

CT COLLEGE

Bachelor of Arts - Business Administration And Management

HINDU KANYA COLLEGE

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MANREET KAUR