Manroop Kaur

• Assigned to grow top-line sales dollars and increase profit in a challenging under renovation store location and achieving daily team goals for MasterCard applications ( 110% MTD, 91% YTD)
• Managed and improved store Net Promoter Score (NPS), achieving a notable increase to 4.44 this quarter through effective leadership and customer service strategies
• Oversaw financial performance, achieving sales and profit goals, and implementing corrective plans and participated in community outreach programs.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Re-organized management staff with necessary and timely demotions, terminations deciding who I could keep and, ultimately, bringing in new people. Promoted 2 and demoted 7 people in last 3 months.
• Analyzed marketing information and translated it into strategic plans to increase brand loyalty and customer engagement.
• Modeled, enforced, and provided direction to hourly associates in customer service approaches.
• Provided business solutions by building relationships with stakeholders, identifying business needs, and capitalizing on improvement opportunities.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Increased the fashion sales by 4% in 6 months and becoming the 3rd highest volume sales and profit location in Manitoba Market in year 2023.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Helped the store management team to eliminate shrink and Dollar losses in a tough retail environment for fiscal year 2023, over a three million dollars in savings.
• Instrumental in initiating, fostering and maintaining relationships with Vendors and Supply chain partners.
• Optimized retail presentation standards through continuous monitoring of floor layouts, leading to enhanced in-store experience for customers.
• Managed social media accounts to promote new products and engage with customers, driving online traffic and sales.
• Improved visual merchandising by creating eye-catching displays and effectively utilizing store space.
• Maximized sales floor appeal through regular maintenance of display areas, emphasizing key pieces from the collection.
• Assisted with seasonal trend research, staying current on emerging styles and consumer preferences.
• Contributed to increased sales by keeping inventory organized, well-stocked, and easily accessible.

• Managed sales transactions with a revenue stream of $69m annually.
• Monitored multiple databases to keep track of all company inventory. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Developed and shared best practices across the company, including training and development, mentor programs, freight movement and stocking in store Warehouse and, merchandising best practices.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Guided stores and regional leadership by providing support in day-to-day operations, including forecasting and managing OMNI KPls and NPS targets of the store .
• Directed the roll-out of Pick from Store and Ship from Store orders expanding by 200%. In addition, supported the implementation of several other initiatives led by other cross functional teams.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Held over 4 job titles in my time as an hourly associate- Day Support Lead, Ecommerce Operations Department Manager, Customer Fulfillment Associate, and Customer Experience Sales Floor Associate. Always granted added responsibility which displayed my upward mobility. Managed several safety teams and merchandising groups. Entrusted with facility keys and codes. Demonstrated that customers come first by serving them with a sense of urgency. Verified that all merchandising standards were maintained on a daily basis. Opened and closed stores, including counting cash, opening and closing cash registers and creating staff assignments. Managed time efficiently in order to complete all tasks within deadlines.