Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MANSHISH MANGARAJ

Irvine,CA

Summary

Strategic project management professional with track record of stakeholder management, project planning and KPI delivery. Strong understanding of business drivers and financial reporting standards. Applies in-depth knowledge and understanding of client contracts to oversee and manage projects. Seasoned Project Manager with experience in executing complex projects within diverse industries. Proven ability to drive teams towards achieving project goals while adhering to timelines and budgets. Demonstrated strengths include strategic planning, risk management, and stakeholder communication. Past work has resulted in successful project completion, improved efficiency, and significant cost savings. Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.

Overview

18
18
years of professional experience

Work History

Project Manager

Infosys Ltd.
Irvine, CA
12.2023 - Current
  • End-to-end requirements gathering and solicitation.
  • Understand requirements, and get clarifications for requirements.
  • Converting business requirements into functional requirements.
  • Requirements documentation - technical and business.
  • Schedule and lead the sprint retrospective meeting to meet with stakeholders to understand how the last sprint went.
  • Schedule and lead a demo session with stakeholders on new capabilities and features.
  • Review QM test cases and test results on each requirement to ensure all test cases are covered, and the results look good with no defects or observations.
  • JIRA management to create, update, and complete JIRA items, to create JIRA boards (Scrum and Kanban), and to run reports like the velocity report, sprint report, burn down chart, etc.
  • Impact analysis and assistance in the estimation of requirements.
  • High-level design documentation for assigned projects.
  • Provide support to the L2 team in incident-related troubleshooting and subsequent resolution.
  • Coordinate with the vendor support team to resolve the product-specific issue through a service request.
  • Implement the necessary fixes based on the QA testing.
  • Incident management, as part of problem resolution,
  • Technical documentation, as required, planned.
  • Level 1 helpdesk support and Level 2 operational support.
  • Incident creation and management.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Managed multiple projects with competing deadlines simultaneously.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Senior Operations Manager

Infosys Ltd.
Pune, IN
09.2014 - 11.2023
  • Transition Coordination -> Process definition & Documentation: Finalize the process definition & documentation, signs off for the specific processes within my purview IN ORDER TO finalize the To -Be process
  • Transition Coordination -> SoW Determination: Provides inputs from on Operations prospective to the SOW IN ORDER TO complete the contractual process
  • Transition Coordination -> Resource Planning: coordinates infra and technology requirements with the transition team for the specific processes IN ORDER TO deliver on target delivery model.
  • Operations -> Resource Planning: Plans and monitor the resource deployment (Team Size, Span, Shift Utilization, Skill sets, Technology rollout) IN ORDER TO ensure budget and pricing assumptions
  • Operations -> Manpower Training: Identifies training needs for TLs, reviews training plans created by the TLs for their teams and monitors training implementation for the specific processes IN ORDER TO ensure competency development across domain, operations and behavioral
  • Performance Planning: Signs off on the scorecard for direct reportees.
  • SLA and Process Compliance: Monitor daily dashboards, conduct periodic reviews with TLs to review process compliance, and sign off on SOP changes.
  • Customer Interaction: Handles escalations with process owners, forms bridges/networks within the client organizations, and anticipates and plans for future challenges/issues with the process owners in order to ensure strong customer relationships.
  • Process Reengineering: Supports TL in the ideation process and guides implementation in order to meet client and internal commitments on a continuous basis.
  • Monitors and controls billing losses, reduces buffer in order to meet financial objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Drafted budgets, kept financial reports and presented results to supervisors.
  • Implemented cost reduction measures without compromising quality standards.
  • Created reports on key performance indicators to track progress against objectives.
  • Recognized by management for providing exceptional customer service.

Business Systems Analyst

Infosys BPM
Pune, IN
08.2006 - 08.2014
  • Client Orientation / Project Assessment / Scoping / Analyze Phase: Defined and introduced the project, team members' roles, and key deliverables with the technical lead and architects.
  • Ensured the understanding of complete requirements with the help of development and quality assurance team members
  • Mapped out timelines, milestones, communication processes, question-and-answer sessions.
  • Budgeting: Created a work breakdown structure and delivery schedules with review milestones.
  • Determined staffing plan.
  • Identified prioritization, allocated tasks, and ensured that the resources are progressing as per the plan and schedule.
  • Kept track of the variance report for all the projects before the end of every Clarity month.
  • Managed short-term and long-term projects.
  • Team Leadership, Resource Allocation, Scheduling: Understood the technology and technical issues encountered in the project by discussing or taking feedback from the team members.
  • Prepared to manage any requirement changes effectively in between the phases of the project.
  • Coordinated work of employees and outside contractors to meet deadlines, budgets, and client demands.
  • Provided situational leadership to motivate individuals.
  • Took ownership of the issues or escalations raised by the client, and ensured that they were resolved at my end.
  • I took the sign-offs from the client after the successful completion of each phase of the project.
  • Project Kickoff / Implementation: I met with all developers and project stakeholders to lead a kick-off meeting.
  • Active participation in the implementation of the mainframe and Java development projects.
  • I have taken care of the issues or requests that came from the user during the warranty phase or after the closure of the project.
  • Ensured the successful completion of the project closure activity on the system and at the backend as well.
  • Collaborated with developers and designers to create user interfaces that meet customer expectations.
  • Gathered, outlined, and reviewed business requirements.
  • Used computer in analysis and solution of business problems.
  • Provided technical support for end-users regarding system usage issues.
  • Developed and managed project plans while providing status updates to management.
  • Prepared detailed reports on project progress for senior management review.
  • Developed and updated SOPs for key functions and features of each system.
  • Conducted interviews with stakeholders to gain an understanding of their business objectives and user needs.
  • Identified gaps in existing processes and proposed solutions to improve efficiency.

Education

Bachelor of Commerce -

Pune University
Pune
03-2005

Certificate of Higher Education - Accounting

Kendriya Vidyalaya No#1 Air Force Station
Agra, UP
01.2002

Skills

  • Project Management
  • PMO
  • Incident Management
  • People Management
  • Analytical problem solving
  • Leadership
  • Multi-unit operations management

Accomplishments

  • 3 times consecutively got the IBPM CEO High Performance Award and Recognitions.
  • Successfully completed transformation Projects for Telecom Client.
  • ITIL v3 Certified.
  • Winner in Snooker competition in Inter Unit tournament.
  • Runners up in Swimming competition in Inter Unit tournament.
  • Represented in Cricket at Zonal and Regional levels.

Timeline

Project Manager

Infosys Ltd.
12.2023 - Current

Senior Operations Manager

Infosys Ltd.
09.2014 - 11.2023

Business Systems Analyst

Infosys BPM
08.2006 - 08.2014

Bachelor of Commerce -

Pune University

Certificate of Higher Education - Accounting

Kendriya Vidyalaya No#1 Air Force Station

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MANSHISH MANGARAJ