Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mansi Chhabra

Bellflower,CA

Summary

MANSI CHHABRA

5625213010

Mansichhabra176@gmail.com

Overview

6
6
years of professional experience

Work History

Technical Support Executive

7 Eleven Store
03.2021 - 02.2024
  • Extended analysis to assist technology team efforts to escalate and resolve issues.
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Tracked KPIs and created continuous improvement plans.
  • Led update and upgrade processes, standardizing user training initiatives.

Customer Service Executive

Arco
09.2019 - 12.2020
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

Technical Support Executive

AT&T Mobility
05.2018 - 07.2019
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Increased customer satisfaction ratings to [Number]%.
  • Identified key technology defects to streamline problem resolution.
  • Offered assistance in implementing and developing training programs.

Education

Associate of Arts - Digital Arts

Delhi School of Arts
Delhi
03.2012

Skills

  • Great customer service with all solutions
  • Great technical solutions for the customers
  • great effort for customers to find solution
  • good technical skills in troubleshooting and technical inquries

Languages

Hindi
Full Professional

Timeline

Technical Support Executive

7 Eleven Store
03.2021 - 02.2024

Customer Service Executive

Arco
09.2019 - 12.2020

Technical Support Executive

AT&T Mobility
05.2018 - 07.2019

Associate of Arts - Digital Arts

Delhi School of Arts
Mansi Chhabra