Mansi Chhabra
Bellflower,CA
Summary
MANSI CHHABRA
5625213010
Mansichhabra176@gmail.com
Overview
6
6
years of professional experience
Work History
Technical Support Executive
7 Eleven Store
03.2021 - 02.2024
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Tracked KPIs and created continuous improvement plans.
- Led update and upgrade processes, standardizing user training initiatives.
Customer Service Executive
Arco
09.2019 - 12.2020
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Technical Support Executive
AT&T Mobility
05.2018 - 07.2019
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Increased customer satisfaction ratings to [Number]%.
- Identified key technology defects to streamline problem resolution.
- Offered assistance in implementing and developing training programs.
Education
Associate of Arts - Digital Arts
Delhi School of Arts
Delhi 03.2012
Skills
- Great customer service with all solutions
- Great technical solutions for the customers
- great effort for customers to find solution
- good technical skills in troubleshooting and technical inquries
Languages
Hindi
Full Professional
Timeline
Technical Support Executive
7 Eleven Store
03.2021 - 02.2024
Customer Service Executive
Arco
09.2019 - 12.2020
Technical Support Executive
AT&T Mobility
05.2018 - 07.2019
Associate of Arts - Digital Arts
Delhi School of Arts