Summary
Overview
Work History
Education
Skills
Certification
Rewards
Education
Firm Contributions
Timeline
Generic

Mansi Mehta

Software Development Engineer II
Dallas,TX

Summary

Certified Salesforce Developer With 9.6 years of experience, expertise lies in designing and developing scalable software solutions, contributing to all stages of the software development lifecycle, from design to deployment. Solutions are designed in collaboration with stakeholders and peers to align with business needs, improve software quality, enhance maintainability, and elevate the customer experience.

Responsibilities include mentoring team members, providing constructive code reviews, and resolving complex technical challenges through clear and effective designs. Operational excellence is prioritized by addressing root causes of issues, optimizing workflows, and enhancing team processes.

Extensive experience includes working with AWS services such as Lambda, AppFlow, SQS, and SNS, along with Salesforce technologies like Apex, Lightning Aura, Lightning Web Components (LWC), Salesforce Einstein, and DocuSign. Significant contributions have been made to case management, CPQ (Configure, Price, Quote), and projects within the public sector and media industries.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

Software Development Engineer II

Amazon
Dallas, TX
05.2024 - Current

Project 1: May 2024 – Current

Client: PXTCMS

The DLS–PXTCMS Migration project is a critical initiative focused on deprecating two large systems, DALI (DLS US) and BALI (DLS Rest of World), which are currently built on the Salesforce platform. The objective is to migrate their operations to a first-party system, PXTCMS, as part of an accelerated third-party deprecation strategy.

Responsibilities:

  • Evaluated and selected the CAS in-house rule engine, in collaboration with infrastructure teams, as the backbone of the framework after assessing various rule engines, including Drools and jsonLogic.
  • Coordinated with the PXTCMS development team to align the pre-processing framework with backend systems, ensuring seamless data flow and efficient transformation handling.
  • Designed and developed the CAS Pre-Processing Framework to replace the legacy Salesforce systems (DALI and BALI) as part of the migration project.
  • Implemented over 100 complex validation and transformation rules to ensure case data accuracy and compliance with requirements across diverse case types and countries.
  • Developed a reusable and scalable framework to support the transition to PXTCMS and related processes.
  • Partnered with the Catalyst team to deliver pre/post-processing models that informed middleware solutions for USC interfaces.
  • Collaborated with business stakeholders to gather detailed requirements for case-specific validation rules and transformations, particularly for leave and accommodation cases across multiple countries.
  • Applied Salesforce expertise to analyze legacy systems (DALI and BALI) and ensure the pre-processing framework maintained equivalent complexity while introducing enhanced functionalities for PXTCMS.
  • Worked closely with the CAS (Case Authority Service) team to align the pre-processing framework with their systems and facilitate seamless integration into PXTCMS migration efforts.
  • Engaged with quality assurance and testing teams to verify the robustness and functionality of the pre-processing framework.

Other Parallel Project

CAS – DLS Case Authority Service

  • CAS (Case Authority Service) is a Coral service running on ECS Fargate. The service exposes multiple endpoints for various case-related use cases, such as creating or updating cases. CAS acts as an abstraction layer over the case management system (currently Salesforce) to streamline interactions with Salesforce for different authority systems.

Integration:

  • The GLIP team manages integrations such as Mytime, LSF, and WTW. These integrations send employee leave data from DALI (the case management system for US employees) to proprietary Amazon tools, enabling calculations for employee status, payroll, accruals, and stock-related data.

Job Duties:

  • Designed high-level and low-level architecture aligned with team design standards and technology stacks to address business problems in collaboration with product and technical teams.
  • Provided solutions for diverse business challenges by collaborating with stakeholders across teams.
  • Reviewed code as a teaching mechanism to uphold high-quality standards and mentored team members on best practices.
  • Ensured system robustness by identifying and eliminating root causes of software failures and implementing permanent fixes.
  • Documented system architecture, software behavior, security measures, and operational guidelines for team reference and training purposes.
  • Actively trained new teammates on system design, operations, and development practices.
  • Supported operational issues by identifying root causes and executing resolutions while improving operational processes.
  • Utilized Amazon internal tools and AWS services such as Lambda, AppFlow, SQS, and SNS to integrate legacy systems built on Salesforce Service Console.
  • Leveraged technologies like Apex, Lightning Web Components (LWC), and Service Console (SaaS) to build features for Salesforce-based systems.

Salesforce Dev Engineer II

Amazon
Dallas, TX
11.2022 - 05.2024

Project 1: Nov 2022 - June 2023

Client: DALI- MyTime/LSF Integration

This is outbound Integration, which send employee leave data from DALI(Case management system for US employee) to downstream Amazon Product. Based on the data Employee leave, Accruals, status, Pay would be calculated.

Responsibilities:

  • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
  • Once the requirement are finalized , come up with the design which are simple yet reliable solutions for them. Also discussing the solution with the business and brainstorm the options.
  • Create the technical design document for the given solution and build it using either configuration on salesforce or customization.
  • Writing the unit test for the build to make sure the quality. Once it pass the unit test then to perform the extensive list of test case on test rails.
  • Reporting the bug on the SIM incase of any unaddressed gap and debugging, deep analysis, regenerating finding root cause and fixing them.
  • Once the design is tested then deploying the code to higher environment for UAT testing.
  • Once the testing is passed in all the environment then deploying the code in production by creating the list of activities which involves pre-deployment steps, deployment, post deployment steps, Smoke testing.

Project 2: July 2023 - Dec 2023

Client: USCBALI

The Salesforce deprecation project aimed to transition DLS non-US agents from Salesforce UI to USC for case management while maintaining the backend on BALI Salesforce. This phase encompassed designing and implementing critical features like case/task list views, hierarchical dropdowns, attachment workflows, and permissions management, laying the foundation for seamless migration to PXTCMS in the next phase.

Responsibilities:

  • Led the end-to-end technical execution of the project, including designing adaptable and scalable Catalyst APIs.
  • Managed cross-team dependencies and drove critical design decisions.
  • Played a key role in strategic planning, stakeholder alignment, and issue resolution to ensure on-time delivery despite challenges such as tight timelines, resource constraints, and knowledge transfer gaps.
  • Spearheaded post-launch optimizations, significantly improving system performance and user experience.
  • Collaborated with cross-functional teams, including the Catalyst team, Salesforce (BALI) team, and USC engineering team, while serving as the sole point of contact from DLS Tech.
  • Provided technical direction, influenced design decisions, and resolved conflicts to align stakeholders on a unified approach.
  • Facilitated seamless integration across systems, ensured effective knowledge sharing, and resolved over 30+ complex post-launch issues, contributing to the project's success.

Project 2: Jan 2024 - April 2024

Client: PXTCMS-Data Model

This project was part of the initiative to deprecate Salesforce and merge two distinct case management systems, DALI (for US cases) and BALI (for non-US cases), into a unified PXTCMS platform. Both systems had different database structures, posing a significant challenge in creating a single, cohesive solution. The primary objective was to design and implement a nested data model that could accommodate the unique requirements of both systems post-migration, ensuring seamless functionality across the unified platform.

Responsibilities:

  • Requirement Analysis and Model Design:Conducted an in-depth analysis of DALI and BALI case management systems, thoroughly understanding their database structures and field-level differences.
    Designed a unified nested data model that accommodated the unique requirements of both systems, ensuring compatibility and scalability post-migration.
  • Stakeholder Collaboration:Engaged with stakeholders at a granular level to align on field mappings and data transformation strategies.
    Facilitated cross-team discussions to address field and object support requirements, ensuring all technical and functional needs were met.
  • Cross-Team Coordination:Led discussions with multiple teams to evaluate the feasibility of the proposed model and drive consensus on key design decisions.
    Worked closely with cross-functional teams to mitigate conflicts and ensure seamless integration into the PXTCMS platform.
  • Strategic Execution:Acted as a key liaison between stakeholders and implementation teams to align objectives and streamline execution.
    Provided guidance on field-level mapping, data migration processes, and post-migration validations, ensuring successful project completion.

Salesforce Dev Engineer II

Amazon
Bangalore, KA
02.2021 - 11.2022

Project 1: Feb 2021 - April 2021

Client: DALI

This is a portal where all the employee data is being stored. This portal helps in managing the payment, leaves and reward for the employees.

Responsibilities:

  • Worked on Aura components and Apex classes.

Project 2: May 2021 - Current

Client: BALI

This is a portal where all the employee data is being

stored. This portal helps in managing the accommodation,

leaves and reward for the employees.

Responsibilities:

  • Handled integration design by working on AWS to load legacy data from people soft to Salesforce.
  • Worked on AWS Batch, Cloud Watch, AWS Glue DataBrew, Amazon Appflow, Athena for loading data from S3 to Salesforce.
  • Worked on LWC,and Apex classes including Trigger and Batch.
  • Worked on salesforce configuration which includes security module(Roles, profile, permission, custom permission, public group, chatter group), salesforce flows, Process builder, Validations Rules, Record Type, Pagelayout, Flexipages.

Software Engineer

JPMORGANCHASE & CO.
Bangalore, KA
12.2020 - 01.2021

Project 1: Dec 2020 - Jan 2021

Client: JP Morgan

This is a banking application which was used by customer to transfer the fund, check balance, Rewards, Redeem Rewards, Manage the different cards(Credit/Debit) for same account.

Responsibilities:

  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Developed clear specifications for project plans using customer requirements.
  • Collaborated with clients to define solution requirements.
  • Worked on LWC components to created generic components which can be used in any environment.
  • Worked on Real time integration using SOAP Api for sending the client transactions data from Salesforce to their legacy data base.

Consultant

Deloitte
Bangalore, KA
01.2018 - 12.2020

Project 1: Feb 2020 - Dec 2020

Client: Public Sector

This is a community portal where all the citizens of the state can get connected to the nearby support
services and resources. This community portal is based on the pre-built asset which was developed for
the state of KY. Along with this, it also facilitates the Community Partners to create Referrals for their
organization or services and get an holistic view of the overall performance of their resources.

Responsibilities:

  • Code review of the components developed by the team.
  • Managing the Team and their tasks
  • Sprint Estimation and Team Capacity Planning
  • Refining client requirements and deciding the most suitable approach to accomplish the use case
  • Worked as a developer for customization using Apex classes, Lightning Components, REST API Integration, Triggers, Workflow rules and validation rules.

Project 2: October 2019- Feb 2020

Client: Disney

Studio was utilizing salesforce platform to manage its marketing activities for one of its television group. Salesforce was helping client to store and manage campaigns and activities along with associated tasks.

Responsibilities:

  • Worked on several Triggers, implemented frameworks like Trigger Handler, Integration Framework and Batch Class Framework.
  • Establishing best practices and standard guidelines , code review process

Project 3: April 2018- October 2019

Client: Fox Studio - Home Entertainment Marketing Platform

The Home Entertainment platform helps folks in planning different promotions for films, TV contents for different formats. The system helps in planning, creating and managing different promotions across different territories, regions, channels and formats.

Responsibilities:

  • Plan and design the solution approach, data modeling architecture.
  • Developed Visualforce Pages using Angular 1.x and used Salesforce Remoting to integrate Front-End with the Apex Controller.
  • Developed the import/export xlsx excel custom framework which allows easy configuration to add different fields, columns, styling and other advance calculation to the excel.

Project 4: January 2018- March 2018

Client: Fox Studio – NatGeo

The project included two main modules namely Talent Management and Product Management. It was maintaining demographics, event requests, gift requests etc. and capturing the idea for a content and passing through various stages of building on the idea, sending it for approval.

Responsibilities:

  • Designing and building custom frameworks for Integration Retry, Error Logging and Email Logging.

Consultant

Apttus
Ahmedabad, GJ
07.2015 - 12.2018

Client: Apttus -Quick Approval Process November’16

Description: This functionality allows quick setup of an approval process within 1-2 minutes, avoiding multiple clicks and navigations.

Company: Apttus - Quote Compare September’15

Description: This page compares the Quotes under an Opportunity, compares its Products, and then allows you to merge those in another new Quote.

Company: Apttus -E-Commerce June’16

Description: Components built on E-Commerce

  • Refine Search
  • Category Hierarchy
  • Asset : Renew, Terminate, Swap, Reorder

Company: Nokia -Partial Ordering of Orders June’17

Description: This helps us placing an order, allowing different quantity of a product based on different locations.

Responsibilities:

  • Making sure delivery and development of Demos/POC on the same day (or before deadline if mentioned) by gathering requirement from onshore Sales Reps, analysis, figuring out the way to implement it by Q2C. If requirement is not generic, then customization using salesforce.
  • Creating Work flow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application.
  • Did development by using Apex (future methods, batches, triggers, etc.) maintaining standards, visual force (component & Pages) using angularJS as well as apex control and used Ant tools and change set for deployment.

Education

Bachelor of Computer Science -

GEC
06.2012 - 06.2015

Skills

AWS

Salesforce

API development

Software security

Refactoring code

Debugging techniques

Software architecture design

Integration testing

Data structure

Certification

Salesforce Platform Developer 1

Rewards

Applause Award *3

Accolade*2

Education

Rajkot, GJ

Firm Contributions

  • Created reusable components on LWC and worked on documenting the standards of LWC.
  • Worked in X11, a lightning enabled case management community developed based on the learning from the City of San Diego Engagement and was used in Port of San Diego implementation and City of Long Beach implementation as an accelerator that reduced 30% of project development time.
  • Took part in GenAI Hackathon and developed an AI-powered chatbot. This chatbot can answer leave-related queries by accessing information from our data lake. The idea allowed business and compliance stakeholders to ask questions in about a data lake using generative AI. Broad level idea was use the intelligence of generative AI guided by right prompts to drive and ensure satisfactory completion of data analysis required to get accurate results for important business purposes.

Timeline

Software Development Engineer II

Amazon
05.2024 - Current

Salesforce Dev Engineer II

Amazon
11.2022 - 05.2024

Salesforce Dev Engineer II

Amazon
02.2021 - 11.2022

Software Engineer

JPMORGANCHASE & CO.
12.2020 - 01.2021

Data Architecture and Management Designer

09-2019

Salesforce Platform Developer 1

07-2018

Consultant

Deloitte
01.2018 - 12.2020

Consultant

Apttus
07.2015 - 12.2018

Bachelor of Computer Science -

GEC
06.2012 - 06.2015
Mansi MehtaSoftware Development Engineer II