MANSI PANDYA
Summary
Experienced Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise. Computer security professional with six months of progressive experience in cyber security industry. Demonstrated skill identifying business risks and compliance issues and designing proactive solutions. Background designing and implementing layered network security approaches. Currently willing to enroll for Support Engineer or Jr. Cyber Security Auditor role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cyber security auditor
360 Smart Networks
05.2023 - 10.2023
- Identify vulnerabilities in the company's network infrastructure and develop strategies to mitigate risks
- Conduct regular cybersecurity training and awareness programs for employees to enhance their knowledge and understanding of potential threats and best practices in cybersecurity
- Collaborate with internal IT teams to implement effective security measures and monitor compliance with security policies and procedures
- Developed, implemented and documented security programs and policies and monitored compliance across departments
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives
- Ensure security compliance requirements are followed.
- Checks for security vulnerabilities, access company's existing records and information management programs.
- Performs regular compliance audits to ensure controls are consistent with SOX requirements.
- Follow up with vendor resources to make sure tasks are completed on time and maintain regular contact with vendors, peers in compliance, and leadership.
Support Engineer
360 Smart Networks
05.2022 - 05.2023
- Monitored systems in operation and quickly troubleshot errors
- Documented technical issues in IT Glue and solutions to enable tracking history and maintain accurate logs
- Upgraded operating systems and computer software to perform compatibility with programs
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Connected to computer of client using Connect Wise Automate and screen connect to install programs and applications
- Responded to customer inquiries and provided technical assistance over phone and in person
- Created user accounts and assigned permissions using Active Directory, Microsoft 365 admin center, Exchange and Entra
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Installed and configured operating systems and applications
- Monitored system performance to identify potential issues
- Documented technical issues and solutions to enable tracking history and maintain accurate logs using Connect Wise Manage.
Help Desk Agent
Cricket Wireless
03.2021 - 01.2022
- Leveraged active listening to understand concerns, develop a course of action, and restore functionality as well as customer confidence
- Utilized extensive knowledge of Cricket producers, services, and plans to assist customers
- Accomplished high levels of customer satisfaction on a consistent basis
- Collaborate with other Help Desk Agents to develop and maintain a comprehensive knowledge base of common phone and wireless issues, resolutions, and troubleshooting techniques
- Identify and escalate priority issues to Tier 2 support for timely resolution.
Education
Bachelor of Computer Science - Cyber Security
Georgia Gwinnett College
08.2024
Skills
- Identity and Access Management
- Web Security
- Hardware and Software Installation
- Project Coordination
- Troubleshooting Skills
- Risk Assessment Advisory
- Computer User Assistance
- Internal Threat Operations
- Technical Analysis
- Quality Assurance
- Technical Documentation
- System Configuration
- Problem Diagnostics
- Data Entry
- Multitasking Abilities
Certification
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Security Engineer Associate
Timeline
Cyber security auditor
360 Smart Networks
05.2023 - 10.2023
Support Engineer
360 Smart Networks
05.2022 - 05.2023
Help Desk Agent
Cricket Wireless
03.2021 - 01.2022
Bachelor of Computer Science - Cyber Security
Georgia Gwinnett College
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Security Engineer Associate
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