Hi, I’m
Mansi Sinha
Leander,TX
Summary
Goal-oriented manager with distinguished experience in Customer engagements, Renewals and Retention . Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Setting up the strategic Go To Market plan, defining a red carpet for customers, creating a dashboard to measure customer success, renewal auditing, developing personal touchpoints, continuous monitoring of delivery process, maintaining the highest lead quality, and upsell/cross-sell high-quality leads campaigns by the help of proven leadership abilities.
Overview
13
years of professional experience
Work History
SalesboxAI
Associate Director - Customer Success Team
02.2023 - Current
Job overview
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Directed sales support staff in administrative tasks to help sales reps close deals..
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
SalesboxAI
Senior Customer Success Manager
07.2022 - 01.2023
Job overview
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Increased the Renewals by 20% in each quarter both in Strategic accounts and Direct accounts
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Utilised customer feedback to inform changes and improvements to customer success plans.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Created and maintained comprehensive customer success documentation for internal and external use.
PurpleSalvia
FreeLancer
09.2014 - 05.2018
Job overview
- Helping the clients to find the appropriate GTM and helping them how to use the different media channels offline and online
- Developed and maintained user documentation to establish product understanding.
- Developed effective improvement plans in alignment with goals and specifications.
- Monitored and maintained websites and applications to track security vulnerabilities.
- Collaborated with clients to define project requirements and deliverables.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Vantage Hall Girls' Residential School
Consultant Client 1 -
10.2014 - 01.2017
Job overview
- Planned & executed a multi-channel Go-To-Market Strategy for a premium girls residential school in Dehradun
- Achieved the target to enroll 60 students (Fee 5 lac per annum) and generate over 1,000+ leads with a budget of ~70 lac
- Launched “Its My Dream” campaign, which has been adopted as the clients' ongoing creative strategy
- Executed the online campaign covering PPC, SEO, Content, SMM, Social Media etc
- Got rewarded with repeat signing-up for Online initiative for brand building & visibility
Wolken Software Private limited
01.2014 - 09.2014
Job overview
- Keyword Analysis and revamped the website design for better user experience and navigation and content marketing
- Launched the new App Teamtaq in India and US market
- 3 months of SEO activities including content marketing results primary keywords hitting the 3rd page of Google
- Goodle Adwords and LinkedIn paid Marketing for specific counties to generate leads
Institute of Product Leadership
09.2013 - 12.2013
Job overview
- Bangalore Handling the team for website design and content marketing
- Keyword Analysis and designed new website with better user interface
- Online Marketing done for their sister concern Adaptive Marketing website
- 3 months of SEO activities including content marketing done for both websites.
Digital Marketing Specialist
05.2012 - 07.2013
Job overview
- Restructured web-marketing strategy, by leveraging Social Media Marketing, resulting in increase of visitors from 4.5K to 60K within one business cycle
- Revamped the product portfolio to increase annual revenue from USD 40K to USD 0.5Mn
- Conceptualized & implemented the first incentive model for sales team in the online media for the group.
Manipal Education
Marketing Coordinator
02.2010 - 04.2012
Job overview
- Executed Pan-India offline-marketing activities (ATL & BTL) generating over 1.2 lakhs leads with an annual budget of INR 20 Mn
- Conceptualized and rolled out the mascot for the brand SMU-DE
- Developed various marketing collaterals such as product brochures, leaflets, mailers, Franchise brand elements and worked with the advertising/creative agencies for the same
- Initiated & executed Counselor's training in 800+ Franchise partners of SMU across India.
Education
The Wharton SchoolNew Philadelphia, PA
Digital Marketing Course from Online - Digital Marketing
BIIBIndia
Post Graduate Diploma from Marketing and International Business
04.2007
Skills
- Budgeting and Expenditures
- Pricing Structures
- Customer Needs Assessments
- Renewals
- Customer Order Management
- Business Growth
- Social Media Campaign
- Digital Marketing
- Google PPC
- Google PPC
- Salesforce
Dancer
I have been studying classical form of dance since 3 yrs old. A professional classical dancer with 18 yrs of experience and a music lover
Timeline
Associate Director - Customer Success Team
SalesboxAI
02.2023 - Current
Senior Customer Success Manager
SalesboxAI
07.2022 - 01.2023
Consultant Client 1 -
Vantage Hall Girls' Residential School
10.2014 - 01.2017
FreeLancer
PurpleSalvia
09.2014 - 05.2018
Wolken Software Private limited
01.2014 - 09.2014
Institute of Product Leadership
09.2013 - 12.2013
Digital Marketing Specialist
05.2012 - 07.2013
Marketing Coordinator
Manipal Education
02.2010 - 04.2012
The Wharton School
Digital Marketing Course from Online - Digital Marketing
BIIB
Post Graduate Diploma from Marketing and International Business
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