Mansi Wadhawan
CA
Summary
Experienced in providing exceptional customer service across retail, hospitality, and management sectors. Skilled at multitasking and effective communication with customers and team members. Proven leadership abilities with a knack for problem-solving and boosting sales. Detail-oriented and adaptable to changing situations. Prepared to utilize my expertise in roles demanding strong customer service, leadership, and managerial skills.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Red Lion Hotels
Kelso, WA
09.2023 - Current
- Providing exceptional service to guests, handling inquiries, and resolving complaints effectively.
- Clear and effective communication with staff, guests, and management.
- Hiring, training, scheduling, and supervising staff to ensure smooth operations.
- Maintaining high standards of cleanliness, organization, and presentation throughout the hotel.
- Ability to handle changing priorities, unexpected situations, and high-pressure environments.
- Proficiency in using hotel management software, Microsoft Office, and other relevant applications.
- Prioritizing tasks, managing schedules, and ensuring timely completion of responsibilities.
- Ability to lead and motivate a team to achieve goals and deliver excellent service.
Front Desk and Sales
Red Lion Hotels
Kelso, WA
05.2023 - 08.2024
- Greet guests upon arrival, process check-ins efficiently, and provide necessary information about the hotel's amenities and services.
- Collect necessary guest information, such as identification and payment details, and ensure accuracy in records.
- Facilitate smooth check-out processes, including settling any outstanding bills and addressing guest inquiries or concerns.
- Provide prompt and courteous responses to guest inquiries regarding hotel facilities, local attractions, transportation options, etc.
- Process guest payments accurately, including room charges, incidental expenses, and deposits, using the hotel's payment systems.
- Provide information on promotional packages, discounts.
- Assisting with the planning, setup, and execution of banquet events, including weddings, conferences, parties, and corporate meetings.
- Collaborating with clients, event planners, and internal teams to understand event requirements and ensure seamless execution.
Sales Associate and Cashier
Bass Pro Shops
Tsawwassen, BC
09.2022 - 03.2023
- Provided exceptional customer service by assisting shoppers in finding products, answering inquiries, and offering recommendations based on their needs and preferences.
- Operated cash registers accurately and efficiently, processing transactions, handling payments, and issuing receipts.
- Maintained a clean and organized work environment, including stocking shelves, arranging displays, and ensuring merchandise presentation met company standards.
- Participated in inventory management tasks, such as restocking merchandise, conducting inventory counts, and reporting to management.
- Actively engaged in sales initiatives, including promotions, upselling, and cross-selling products to increase sales and enhance customer satisfaction.
- Demonstrated product knowledge and familiarity with Bass Pro Shop's merchandise, including outdoor gear, apparel, and accessories.
- Collaborated with team members to achieve sales targets, uphold store policies, and deliver a positive shopping experience for customers.
Cashier
Mind Games
Tsawwassen , BC
11.2022 - 02.2023
- Greeting customers with a genuine smile and making eye contact can create a friendly atmosphere and make customers feel welcomed and valued.
- Engaging in casual conversation with customers, such as asking about their day or complimenting their choices.
- Recommending additional products or services related to the customer's purchase can increase sales and enhance the shopping experience. Cashiers may subtly suggest complementary items or promotions during checkout.
- Mentioning limited-time offers, low stock levels, or upcoming sales can create a sense of urgency and encourage customers to make a purchase decision quickly.
- Efficiently processing transactions and maintaining a fast checkout process can minimize wait times and leave a positive impression on customers, enhancing their overall satisfaction.
- Offering words of appreciation, such as "Thank you for shopping with us" or "Have a great day," can leave customers with a positive impression and encourage them to return.
- Offering unexpected perks, such as samples, coupons, or loyalty program sign-ups, can surprise customers and leave a memorable impression.
Cashier
Burger King
Denman Place Ma , BC
03.2022 - 08.2022
- When customers approach the counter, I greet them warmly and ask how I can assist them.
- I handled cash, credit, and debit card transactions, making sure to give the correct change and process payments securely.
- Depending on the workflow in the Burger King location, I was responsible for assembling food orders or coordinating with kitchen staff to ensure orders were prepared correctly and promptly.
- Throughout my shift, I maintained a clean and organized workspace, including wiping down counters, keeping condiment stations stocked, and disposing of trash.
- I adhere to Burger King's safety and sanitation guidelines, including proper food handling procedures and maintaining a clean environment to prevent accidents and ensure food quality.
- Towards the end of my shift, I assisted with tasks such as restocking inventory, cleaning equipment, and closing down the cashier station.
Education
High School Diploma -
S.B.S Sr Sec School
Karnal04-2021
Skills
- Customer Service Excellence: Proven record of exceptional service in diverse industries
- Effective Communication: Skilled at interacting with customers and collaborating with colleagues
- Multitasking: Efficiently manages multiple tasks in fast-paced environments
- Leadership and Management: Experience in team supervision and ensuring smooth operations
- Problem-Solving: Proficient in resolving customer issues with effective solutions
- Sales and Upselling: Achieves sales targets and promotes additional products/services
- Attention to Detail: Ensure accuracy and precision in all tasks
- Adaptability: Flexible and adaptable to changing roles and environments
- Time Management: Make the most of my time by planning tasks well and meeting deadlines
- Creativity: Think outside the box to find unique solutions and ideas
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
punjabi
Native/ Bilingual
Affiliations
- Reading books
- Meditation or yoga
- Dancing
- Gaming
- Going for long walks
- Try new cooking recipes
- Learning new languages or skills
- Traveling and exploring new places
Timeline
Assistant Manager
Red Lion Hotels
09.2023 - Current
Front Desk and Sales
Red Lion Hotels
05.2023 - 08.2024
Cashier
Mind Games
11.2022 - 02.2023
Sales Associate and Cashier
Bass Pro Shops
09.2022 - 03.2023
Cashier
Burger King
03.2022 - 08.2022
High School Diploma -
S.B.S Sr Sec School