Summary
Overview
Work History
Education
Skills
Corecompetencies
Languages
Timeline
Hi, I’m

MANSOOR ALI KHAN

Atlanta,GA

Summary

A multi-faceted professional with expertise in understanding operational & frontline nature of the job and prioritizing various tasks & deliverables as required by customers & management; Seeking challenging assignments in IT ERP Implementation /Project Management / Infrastructure Management with a reputed organization. With nearly 18 years of comprehensive experience in Retail Administration, New Company Establishment Projects, complete IT Infrastructure Management, ERP System Implementation, Training, and IT Team Leadership, I bring a discerning professionalism to these domains.

Overview

12
years of professional experience

Work History

Faisal Naser Al Qatami Company

IT Team Lead & ERP Specialist
02.2019 - 12.2022

Job overview

  • Managed a Team of 6 in IT, overseeing Microsoft Dynamics AX ERP application support
  • Spearheaded an E-Commerce project involving website, mobile apps, and seamless integration with ERP systems
  • Directed the migration of retail stores from a different ERP system to Microsoft Dynamics AX
  • Conducted training sessions for departmental users (Retail Operations, Purchase, Warehouse) on system operation
  • Provided support and conducted analysis for functional and technical issues within the ERP system
  • Took the lead on the implementation project for Microsoft Dynamics AX R3
  • Took the lead on the implementation project for Microsoft Dynamics 365
  • Developed basic reports utilizing SSRS (SQL Server Reporting Services)
  • Customized functional options within the ERP application
  • Proficient in understanding the Application Object Tree (AOT) structure within the system
  • Network Monitoring Tools (Cisco/Azeti): Monitoring entire retail stores, remote offices, and warehouse connections, troubleshooting network issues
  • Specialization in POS Machines (Point of Sale): Configuring, installing hardware, and integrating with ERP systems

STS Company, Kuwait

Project Manager IT
04.2017 - 01.2019

Job overview

  • Developed cost-benefit analyses integral to decision-making for proposed IT implementation projects
  • Crafted a comprehensive IT infrastructure design for Ozone Cinema Company in Kuwait
  • Executed the complete setup of IT hardware and configured it to align with the company's needs (LAN, WAN & WIFI Access Points)
  • Conducted specialized training sessions for staff to effectively utilize the application
  • Compiled and delivered all documentation pertaining to the entire IT infrastructure
  • Coordinated with teams and users for the development of mobile applications (Android/iOS)
  • Integrated various online payment methods (Knet/Visa/Master) into both the website and mobile applications
  • Managed and updated IT hardware to meet evolving business needs (VMware & Veeam Backup)

Saveco Company (Al Qatami Group)

Microsoft Dynamics AX Functional Specialist
05.2015 - 04.2017

Job overview

  • Led the launch of new stores in Kuwait as a Team Lead
  • Revamped Point of Sale (POS) machines by reorganizing their layout and design
  • Enhanced receipts by incorporating Arabic translations across all POS machines
  • Established a clustering server to interconnect over 12 POS machines using Windows 2012 and SQL 2012
  • Oversaw the configuration of retail item barcodes and pricing operations
  • Managed POS installations in 2009 & 2012, addressing replication issues in AX & SQL
  • Accountable for monitoring item replication, ensuring accurate discounts to stores, and validating proper sales data extraction

LSH Holding Company (Al Homaizi Group of Companies), Kuwait

Senior IT& Technical Support Engineer
12.2010 - 04.2015

Job overview

  • Managed the implementation of Microsoft Dynamics AX Retail 2009 across several countries including Kuwait, Saudi Arabia, and the UAE for Multi Trend International and Al Rifai Company, spanning regions such as Kuwait, Qatar, Iraq (Erbil), and the UAE
  • Led the implementation of Microsoft Dynamics AX Retail 2009 with an upgrade to AX 2012 across diverse countries for Multi Trend company, Elite Company in Kuwait, UAE, Lebanon, and Saudi Arabia
  • Held responsibility as the Warehouse IT Infrastructure and System Operations Lead in KSA
  • Worked with Fashion & Sports Retail Brands such as Sports Direct, Go Sports, Franklin Marshall, Destination Maternity, and Sports Box
  • Managed the online presence for Multi Trend (www.multitrend.com.kw), Elite Brands (www.elitebrands.com.kw), and Food Retail Shops like Al Rifai (www.alrifaiarabia.com)

Education

JNTU
India

Bachelor of Technology from Electronics & Communication Engineering

Trine University
Michigan

Masters of Science from Information Studies

Skills

  • Customer support
  • Business analysis
  • Network administration
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Microsoft windows and office
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Network support
  • Adaptability and flexibility
  • Remote technical support
  • Decision-making
  • Desktop support
  • Software installation
  • Team building
  • Task prioritization
  • Technical issues analysis
  • ERP implementation
  • End user support
  • Warehouse management
  • Business process analysis
  • Workflow optimization
  • Data migration
  • Forecasting and planning

Corecompetencies

Planning, estimation, scheduling, preparation of blueprints, and ensuring execution of projects., Prepared detailed blueprints and actionable plans for execution., Conducted regular reviews and monitoring sessions with end users., Developing functional and technical specifications., Creating documentation including test plans, scenarios & cases., Delivered impactful training sessions to end users., Recommending IT infrastructure requirements and upgrades., Performing systems backups, restore procedures, and monitoring servers.

Languages

English
Full Professional

Timeline

IT Team Lead & ERP Specialist

Faisal Naser Al Qatami Company
02.2019 - 12.2022

Project Manager IT

STS Company, Kuwait
04.2017 - 01.2019

Microsoft Dynamics AX Functional Specialist

Saveco Company (Al Qatami Group)
05.2015 - 04.2017

Senior IT& Technical Support Engineer

LSH Holding Company (Al Homaizi Group of Companies), Kuwait
12.2010 - 04.2015

JNTU

Bachelor of Technology from Electronics & Communication Engineering

Trine University

Masters of Science from Information Studies

Similar Profiles

CREATE PROFILE
MANSOOR ALI KHAN