Pharmacy Manager
Rite-Aid Pharmacy
Eldersburg, MD
2006 - 2010
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Trained pharmacy interns and newly hired technicians.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Worked closely with store manager to maintain day-to-day operations.
- Communicated with patients with compassion while keeping medical information private.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
- Reviewed prescriptions for accuracy prior to filling to ensure patient safety.
- Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Administered vaccines to immunize patients against communicable diseases.
- Served as a liaison between pharmacists, physicians, insurance companies and other healthcare providers involved in patient care decisions.
- Managed weekly schedules and requests for leave.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Improved organization and supply management policies for medicines and materials.
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
- Conducted quarterly reviews of employees' performance against established goals.
- Participated in continuing education courses to remain up-to-date on developments in the field of pharmacy practice.
