Mansoor Ismail
Dayton,USA
Summary
A highly motivated and experienced Client Partner with over three decades of expertise in the Information Technology (IT) and Business domains. Proven track record in developing innovative business strategies, delivering exceptional customer service, and fostering strong client relationships. Skilled in client acquisition and providing tailored business solutions that align with client objectives.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Client Partner
Cognizant
06.2022 - Current
- Develop and implement strategic initiatives that address intricate business challenges faced by large, multinational organizations
- Key to sustaining current Client Partner relationships, this role involves upselling into target Healthcare and Life Sciences clients and exploring opportunities with prospective clients
- Exceeded 1.6 times the 2023 target and was recognized as the recipient of the Best CP award
- Managed portfolio of over $40 million in profit and operated independently across a cluster of accounts, selling Cognizant Managed Services, Cloud, GenAI TriZetto platforms, and BPaaS-enabled services
- Proactively engaged in Thought Leadership discussions on Generative Artificial Intelligence (GenAI) in healthcare to identify potential use cases for Co-Innovate and Co-Create strategies
- Played a pivotal role in securing a $107 million, seven-year term BPaaS opportunity in June 2022 with a small Boston-based Medicare Medicaid Health Plan
- Oversaw specialized Healthcare strategic business unit responsible for delivering exceptional service to clients through strategic partnerships and account management
- Accountable for financial performance metrics such as revenue quality, customer profitability, resource utilization, and pyramid mix, which contribute to optimized business performance
- Possess a strong understanding of business acumen, analytical problem-solving skills, and the ability to develop innovative solutions to meet client needs
- Implemented regional sales strategies and coordinated delivery to client organizations in Healthcare and Life Sciences across the eastern United States
- Key wins in 2023: Through a creative approach, I successfully secured a $5.3 million managed services contract with a multi-tower healthcare organization, encompassing application development, data and analytics, and quality assurance services for their health plan
- Revamped the intricate Cloud Data modernization program, resulting in substantial revenue of over $14 million and securing renewed contracts with prominent healthcare organizations in the northeastern region
Client Relationship Manager
Cognizant
02.2017 - 05.2022
- Cumulatively, the portfolio of commercial and nonprofit health systems and health plans I managed had grown from $8 million in 2017 to $24 million in 2022, at a remarkable 24% annual growth rate
- Managed strategic account management services to enhance client relationships and expand Cognizant’s service offerings to healthcare clients in the Northeast region
- Drove and promoted the value of data and analytics solutions, such as Snowflake and Informatica, for customer cloud data strategies
- This included creating value, articulating value, and maintaining value
- Collaborated with Subject Matter Experts (SMEs) to document client analytical ecosystems, application architectures, and data flows to and from the Enterprise Data Warehouse
- This resulted in the proposal of options to modernize and democratize data systems at Boston based large health system
- Implemented aggressive account mining strategies to increase revenue backlogs by 45% year-over-year across all key accounts
- This was achieved with the assistance of thought leaders and service line offerings
- Revitalized a deep red nonperforming account portfolio, resulting in a 40% increase in contracts and $4 million in incremental revenue growth in 2020
- Enhanced margins by 10% and ROI by effectively managing fixed-price project delivery and resource utilization
- Adhered to sales contract agreements and provided high-quality service delivery by coordinating with business, technical, and vendor partner teams
- This was facilitated through productive and open client communications
- Participated in regional and national forums, conferences, and expanded social networks through online tools
- Identified opportunities through subscriptions on public and client spend management portals
- This led to the rallying of internal teams to respond to Requests for Information (RFIs) and Requests for Proposals (RFPs)
- Key wins: Secured a $3.8 million AWS cloud digital program in 2020 to construct a data orchestration platform for a Healthcare/Life Science client
- Played a pivotal role in integrating two new hospital systems, resulting in an additional $4 million revenue recognition in 2019
- Concluded a multi-million-dollar EDI transactions trading platform deal in 2018 for a prominent health plan in the Boston region
Engagement Manager
Cognizant
04.2016 - 01.2017
- Orchestrated the timely and cost-effective implementation of a re-platforming Life Accident and Disability billing system within a multi-vendor environment
- Conceived and executed an integrated internal engagement plan aimed at aligning key business and IT stakeholders with specific executive unit business objectives
- Established a weekly cadence for program status reporting, involving all relevant business, technical, and vendor partners
- Integrated change management processes into the engagement plan, effectively controlling schedule variance below 15%
- Provided mentorship and supervision to nearshore and offshore delivery and business teams
- Maintained open and effective communication with project teams, customers, and business stakeholders, providing regular updates on project status and addressing any issues promptly
- Proactively reviewed and adjusted project plans to minimize potential obstacles and ensure timely and cost-effective delivery
Program Manager
Cognizant
10.2013 - 03.2016
- Revitalized deep red status by effectively managing program re-planning, estimation, and execution, thereby mitigating an effort overrun of 34%
- Established trust and credibility with client stakeholders, fostering relationships with client leadership, engagement management, delivery, program scope management, and the designated single point of contact for customer inquiries
- Regularly engaged with project stakeholders to assess progress and make necessary adjustments
- Developed a comprehensive execution roadmap, defined phase delivery, and established a multi-release model
- Participated in program architecture discussions, providing valuable inputs on functional and non-functional requirements
- Identified and implemented mitigation strategies for risks and dependencies associated with scope, schedule, and estimates
Business Development Manager
Cognizant
01.2011 - 12.2012
- Spearheaded and actively participated in pre-sales activities, including responding to requests for proposals (RFPs) and proposals
- Secured a $3 million e-commerce opportunity by effectively managing proposals, oral presentations, and technical demonstrations
- Assembled a robust delivery team both onshore and offshore by identifying and hiring highly skilled resources
- Initiated and led a weekly cadence to provide timely and transparent progress reports to senior leadership
Senior Portfolio Manager
Professional Access Ltd
11.2005 - 12.2010
- Managed a portfolio exceeding $15 million at Walgreens, overseeing three key programs: Health plan portal, Utilization Therapeutic Management, and a public-facing e-commerce webstore
- Led and managed diverse teams, both on-site and offshore, across various projects for Walgreens Co., Sams Club Inc., Citi Mortgage, Target Corporation, and Unisys in the United States
- Orchestrated and executed clusters of IT project plans, ensuring timely delivery, adherence to scope and budget constraints, and risk mitigation
- Produced and disseminated comprehensive charts, schedules, and reports to monitor project progress and identify variances
- Collaborated with technical experts within the project team to resolve technical issues escalated by clients or internal team members
- Cultivated and maintained strong customer relationships by submitting periodic reports, coordinating meetings and teleconferences, and providing exceptional support
- Prepared and updated various project documents and plans, obtaining necessary approvals from clients
- Engaged with the organization’s Solutions Group to negotiate scope, efforts, and schedules with clients
- Prioritized tasks and effectively managed projects in challenging and ambiguous environments
- Monitored deviations, change requests, and conducted impact analyses to ensure project success
- Implemented organizational processes across the Software Development Life Cycle (SDLC)
- Contributed as a lead contributor to the organization’s achievement of CMMi Level 4 certification in 2006
Software Solutions Manager
Al Ghandi Solutions
12.2002 - 10.2004
Software Consultant
Icon Magic Applications
01.2000 - 11.2002
Senior Systems Analyst
Almulla Group of Companies
08.1996 - 03.1998
Programmer Analyst
M. A. AL Moosa Group
01.1992 - 06.1996
Trainee Programmer
Microtech Software Ltd.
01.1991 - 10.1991
IT Manager
Reebok Middle East
03.1998 - 10.1990
Education
Master of Science - Commerce and Information Systems
University Mumbai
03.1992
Masters Diploma - Computer Science
DataPro Information Technology
01.1992
Bachelor of Science - Commerce
University Mumbai
01.1992
Skills
- Client Relations Management
- Strategic Planning and Execution
- Problem-Solving and Decision-Making
- Excellent Communication and Interpersonal Skills
- Emerging Technologies
- IT Infrastructure and Operations
- Cybersecurity and Compliance
- Leadership and Team Management
- Project Management
- Budgeting and Resource Allocation
Certification
- 01/01/22, AWS Cloud certified Professional
- 05/01/20, Azure Cloud Fundamentals
- 08/01/14, Cognizant Account Management Enablement Program
- 02/01/08, Six Sigma Green Belt
- 07/01/06, PMI Project Management Professional (PMP)
- 04/01/04, Microsoft Dynamics Sales Training
- 09/01/98, SAP FICO R/3 Administrator
Accomplishments
- Exceeded sales targets by 220% in 2021, becoming the highest-grossing sales leader within Provider Healthcare BU.
- Achieved 110% of sales targets in 2020, contributing to the full bonus and compensation appraisal.
- Received the High Growth Sales Leader award from Provider Health Systems BU at the annual sales summit in 2018.
- Completed the Cognizant Sales Enablement program in 2014, subsequently being promoted to Senior Manager.
Affiliations
- Project Management Institute
- Toastmasters International
- International Historical Society
Additional Information
Conduct market research on prominent healthcare systems on the East Coast to identify potential gaps in services and solutions that could be addressed., Stay abreast of the latest advancements in technology, particularly in the areas of artificial intelligence (AI) in healthcare, cryptocurrency, and cloud security., Assist in the development of a mobile application for food nutrition based on community feedback and requirements.
Hobbies and Interests
- Travel
- Hiking
- Outdoors
- Football
Timeline
Client Partner
Cognizant
06.2022 - Current
Client Relationship Manager
Cognizant
02.2017 - 05.2022
Engagement Manager
Cognizant
04.2016 - 01.2017
Program Manager
Cognizant
10.2013 - 03.2016
Business Development Manager
Cognizant
01.2011 - 12.2012
Senior Portfolio Manager
Professional Access Ltd
11.2005 - 12.2010
Software Solutions Manager
Al Ghandi Solutions
12.2002 - 10.2004
Software Consultant
Icon Magic Applications
01.2000 - 11.2002
IT Manager
Reebok Middle East
03.1998 - 10.1990
Senior Systems Analyst
Almulla Group of Companies
08.1996 - 03.1998
Programmer Analyst
M. A. AL Moosa Group
01.1992 - 06.1996
Trainee Programmer
Microtech Software Ltd.
01.1991 - 10.1991
Masters Diploma - Computer Science
DataPro Information Technology
Bachelor of Science - Commerce
University Mumbai
Master of Science - Commerce and Information Systems
University Mumbai