Mansoor Mohiuddin
New Market,MD
Summary
Self-motivated Retail/Operations/Administration Manager who is successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes. Highly organized and detailed with accomplishments in meeting and exceeding business targets. In-depth knowledge of operational techniques in retail, supply chain, transportation and warehousing. Can speak multiple languages. Focused and enthusiastic demeanor with strong background building successful teams. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Goodwill
Eldersburg, MD
04.2023 - Current
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
Mobile Expert/Sales Consultant
T Mobile / Sprint
Frederick, MD
12.2019 - 04.2023
- Liaised between sales management and personal accounts.
- Evaluated customer means and desires to help select optimal mobile products and services.
- Established and updated accounts for business and personal use.
- Educated customers about policies, contracts and payment amounts.
- Diagnosed issues with cell phone performance, technical operations and specific applications.
- Set up and activate devices to work on different networks.
- Used cross-selling methods to encourage customers to purchase accessories and warranties.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
Operations Manager
Kgl Logistics
Kuwait, Kuwait
10.2012 - 03.2015
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Established and maintained good relations with customers, vendors and transport companies.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing operations.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Handled departmental scheduling to maintain proper staffing for shifts.
Logistics Controller
Volvo Group / KIA
Kuwait, Kuwait
12.2011 - 09.2012
- Worked collaboratively with customers and staff at various levels.
- Maintained high standards of internal and external customer service.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Consistently met company and department objectives within budget and time constraints.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Personally conducted PDI's (Pre Delivery Inspections) before a vehicle was delivered.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Assistant Manager
D&H Aviation
Kuwait, Kuwait
08.2010 - 09.2011
Administration Manager/Supply Chain Manager
Agility Logistics
Kuwait, Kuwait
03.2005 - 07.2010
Education
Certificate in Drivers Management - Drivers Training & Management
Red Rose Training School
Manchester, United Kingdom03.2006
Bachelor of Arts -
University of Karachi
06.1999
Diploma In Computer Sciences - IT
Al Bahaa Institute
Kuwait City05.1999
High School Diploma -
Carmel School
Kuwait03.1996
Skills
- Hiring and Training
- Technology Management
- Data Management
- Inventory Control
- Sales & Marketing
- Conflict Resolution
- POS Systems
- Retail Operations
- Supply Chain, Warehousing, Logistics
- Problem-Solving
- Training Management
- Administrative Management
- Customer Service Management
- Process Improvements
- Employee Motivation
- Decision Making
- Team Leadership
- Sales Promotion
- 2PL, 3PL, TMS
Languages
English
Full Professional
Arabic
Native/ Bilingual
Urdu
Full Professional
Punjabi
Native/ Bilingual
Hindi
Professional
Timeline
Assistant Store Manager
Goodwill
04.2023 - Current
Mobile Expert/Sales Consultant
T Mobile / Sprint
12.2019 - 04.2023
Operations Manager
Kgl Logistics
10.2012 - 03.2015
Logistics Controller
Volvo Group / KIA
12.2011 - 09.2012
Assistant Manager
D&H Aviation
08.2010 - 09.2011
Administration Manager/Supply Chain Manager
Agility Logistics
03.2005 - 07.2010
Certificate in Drivers Management - Drivers Training & Management
Red Rose Training School
Bachelor of Arts -
University of Karachi
Diploma In Computer Sciences - IT
Al Bahaa Institute
High School Diploma -
Carmel School