Overview
Work History
Summary
Certification
Work Availability
Skills
Accomplishments
Work Preference
Timeline
CustomerServiceRepresentative
MANSUR DORAGHI

MANSUR DORAGHI

Chicago,IL

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Amazon Logistics
Sterling, VA
11.2018 - 12.2023
  • Delivered top-tier customer support, addressing inquiries and resolving issues to ensure customer satisfaction and loyalty.
  • Consistently met and exceeded customer expectations through effective problem-solving and communication skills in a fast-paced environment.
  • Recognized for positive attitude and adaptability in a dynamic workplace.

Inside Sales Representative

SourceCast
Herndon, VA
07.2016 - 09.2018
  • Generated new business opportunities while embracing emerging technology to deliver on company objectives.
  • Delivered exceptional customer support by assessing client needs and providing tailored product solutions before, during, and after sales.
  • Exceeded monthly sales quotas consistently.
  • Trained, mentored, and motivated new team members who went on to become top performers.

Federal Opportunities Manager/Certified Sales Professional

ACOLYST
McLean, VA
07.2014 - 01.2016
  • Identified business opportunities and conducted needs analyses to attract new clients, significantly expanding the client base.
  • Cultivated and sustained high-quality relationships with clients to reinforce company reputation and visibility.
  • Built productive partnerships, enhancing company reach and public image.

Senior Account Manager

Fig Leaf Software
Washington, DC
06.2005 - 07.2014
  • Pursued new contract opportunities and built relationships with decision-makers in commercial and national accounts.
  • Increased revenue through forecasting, lead generation, & customer-focused service plans.
  • Consistently exceeded monthly sales targets, driving growth and customer satisfaction.

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Certification

  • Licensed Life and Health Insurance
  • Licensed Property and Casualty Insurance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Decision-making

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Work from home optionPaid sick leaveWork-life balance

Timeline

Customer Service Representative

Amazon Logistics
11.2018 - 12.2023

Inside Sales Representative

SourceCast
07.2016 - 09.2018

Federal Opportunities Manager/Certified Sales Professional

ACOLYST
07.2014 - 01.2016

Senior Account Manager

Fig Leaf Software
06.2005 - 07.2014

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