Mansura MAHAFUZ
Sugar Hill,GA
Summary
Marketing and Operations Assistant with a background in Media Entrepreneurship and Marketing Management, offering hands-on experience in digital marketing, brand strategy, and consumer behavior. Experienced in retail operations, financial accuracy, and customer engagement within fast-paced environments. Strong communication and analytical skills, with experience analyzing consumer trends, supporting promotions, and maintaining operational excellence. Seeking a marketing role, with opportunities for growth and development.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Cashier & Financial Operations
Dillard's
Alpharetta, Georgia
04.2024 - Current
- Responsible for completing cash reports by handling checks and preparing store deposits from the previous day’s sales, while ensuring accurate register reconciliation.
- Maintain detailed transaction records, and monitor end-of-day financial summaries and audit reports to support operational accuracy.
- Identify and resolve transaction discrepancies while maintaining organized financial processes.
- Provide service desk support by resolving customer inquiries, answering calls, and processing payments.
- Utilize POS systems to process transactions efficiently, while supporting sales operations, gift wrapping, and maintaining a clean work environment in accordance with store standards and procedures.
Assistant Manager
Subway
Cumming, Georgia
08.2022 - 03.2024
- Maintained high standards of customer service during fast-paced operations, while supporting daily store management.
- Assisted with inventory ordering, restocking, labeling, and stock organization to ensure consistent service, and minimize shortages.
- Managed food safety compliance by completing required certifications, and ensuring store adherence to safety standards.
- Trained new employees, ensuring the completion of required training modules and successful certification testing.
- Coordinated team schedules to optimize staffing during peak hours and events.
Education
Bachelor - Media Entrepreneurship
Georgia State University
Atlanta, GA07-2026
Skills
- Social media and digital marketing platform fundamentals
- Content strategy and audience engagement
- Brand strategy and influencer marketing
- Marketing research and trend analysis
- Data analysis (Tableau, Excel)
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Retail POS and financial transactions
- Customer experience and operations support
- Website content updates (editing, product descriptions, layout awareness)
Additional skills
- Canva (social posts, portfolio creation, basic graphics)
- Adobe Creative Suite (basic editing in Photoshop)
- Email marketing (foundational knowledge in campaign structure and formatting)
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Professional
Urdu
Professional
Korean
Elementary
French
Elementary
Certification
Google Digital Marketing & E-commerce Professional Certificate(v.2)
Timeline
Cashier & Financial Operations
Dillard's
04.2024 - Current
Assistant Manager
Subway
08.2022 - 03.2024
Bachelor - Media Entrepreneurship
Georgia State University