Hi, I’m
Mansuru Ali
Newark ,NJ
He who is not courageous enough to take risks will accomplish nothing in life.
Muhammad Ali
Overview
3
years of professional experience
Work History
Lyft
Driver
01.2023 - Current
Job overview
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Starpoint
Security Officer
02.2021 - Current
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Conducted pre-employment background checks on prospective hires as part of the organization''s commitment to maintaining a secure workforce environment.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Interacted assertively but non-confrontationally with personnel and general public.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Amazon
Packaging Handler
07.2023 - 04.2024
Job overview
- Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
- Reduced material waste by refining packaging techniques and optimizing the use of resources.
- Consistently met or exceeded performance targets by diligently following established policies, procedures, and best practices in the packaging process.
- Boosted customer satisfaction rates by ensuring timely completion of orders while maintaining strict quality control standards.
- Contributed to cost reduction efforts through regular evaluation of materials usage, identifying opportunities for resource conservation.
- Supported sustainability initiatives by actively participating in recycling programs and recommending eco-friendly alternatives for packaging materials where applicable.
- Maximized storage space utilization through strategic organization of packaged products, allowing for increased inventory capacity and efficient warehouse management.
- Supported warehouse inventory management, accurately tracking incoming and outgoing shipments for efficient restocking and distribution.
- Enhanced packaging efficiency by implementing improved organization and workflow strategies.
- Assisted in training new hires on proper packaging techniques, resulting in higher retention rates and faster acclimation to company procedures.
- Demonstrated adaptability when faced with changes in project specifications or scheduling needs, adjusting workflow accordingly to meet goals without sacrificing quality.
- Streamlined assembly line processes, reducing downtime and increasing productivity among team members.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Processed returns and exchanges and documented inventory transactions for accurate recordkeeping.
- Completed daily orders with expert picking and packing of shipments.
- Assembled packages according to meet specific customer requirements.
- Operated and maintained packaging equipment with focus on safety and productivity.
- Completed all orders within established time frames to support timely deliveries.
- Maintained neat, clean, and safe workspace to avoid hazards and increase safety by Number%.
- Verified packages met safety and security standards to reduce damage or errors in transit.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Coordinated with team members to manage and prioritize high-volume workload.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Monitored and maintained inventory of packing materials to minimize downtime.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded and unloaded products onto and off delivery trucks to support seamless operations.
- Loaded and unloaded items from production line.
- Re-packaged damaged or incorrectly packaged items.
- Secured items for storage or shipment.
- Utilized adhesive labels and other materials to package items.
- Assembled boxes, cartons and containers to package items.
- Inspected items for defects and damage.
- Cleaned and maintained production area and equipment.
- Loaded items onto conveyor belts and pallets.
- Labeled containers, container tags or products.
- Sealed containers and packages with glue, tape or other materials.
- Packaged fragile items with cushioning material.
- Weighed packaged items to calculate total weight.
- Adjusted machine settings to accommodate different items and packaging materials.
- Monitored packaging machinery to make needed adjustments.
Bergen Wireless
Sales Associate
12.2021 - 05.2023
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
Education
IPMCGhana
Master In Creative Technologies from Graphic Design
Skills
- Time Management
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Patience and understanding
- Punctuality
- GPS and route planning
- Loading and unloading
- Traffic laws knowledge
- Vehicle Inspection
- Safety Management
- Navigational Systems and GPS
- Route Management
- Transportation
- Vehicle Maintenance
- Inclement weather driving
- Passenger transportation
- Relationship Building
- Accident Prevention
- Adaptable driving techniques
- Confidentiality understanding
- Language Fluency
- Passenger Safety
- Transportation Regulations
Additional Information
Data entry. Donations and volunteer services
Languages
English
Professional Working
Twi
Limited Working
Hausa
Professional Working
Timeline
Packaging Handler
Amazon
07.2023 - 04.2024
Driver
Lyft
01.2023 - Current
Sales Associate
Bergen Wireless
12.2021 - 05.2023
Security Officer
Starpoint
02.2021 - Current
IPMC
Master In Creative Technologies from Graphic Design