Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manthan Chavda

Albany

Summary

Network Engineer experienced in desktop/server support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers. Young but-seasoned. Tedious and resourceful, always finding a quicker and more efficient way of overcoming obstacles. Highly proficient with customer service by being informative as well as catering the terminology in a way that will best fit a customer's personal level of expertise/understanding in the subject.

Overview

2
2
years of professional experience

Work History

IT Engineer

Tata Consultancy Services
04.2022 - 03.2023

• Provided technical support and troubleshooting assistance via telephone, on-site and

email to resolve customer issues.

• Assisting Senior team members on IT projects planning, and implementing.

• Displayed top quality service for every customer I dealt with.

• Provided on-call support for critical issues.

• Defined and documented technical best practices.

situations

• Executed troubleshooting and server support in both in-person and remote

• Wrote instruction manuals and technical guidance for preventive maintenance

IT Support Engineer

Cloud Infra IT Solutions INC
08.2021 - 03.2022

• Provided technical support and troubleshooting assistance via telephone, onsite and email to resolve customer issues.

• Technical Lead role in company's growth efforts into A/V and automation.

• Used ticketing systems to manage and process support actions and requests

• Translated complex technical issues into digestible language for non-technical users

• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Documented support interactions for future reference.

• Assisted in development of system security protocols

Data Analyst Intern

Advio Global INC
02.2021 - 05.2021

• Developed tree based model to identify customer accounts that had been taken over by fraudsters using the XGBoost package in Python, significantly lowering the amount of time needed to investigate these cases of fraud

• Rewrote the ETL from the organization's relational database to the GraphDB instance allowing for more use cases of social network analysis in fraud investigations

•Created analytical report and dashboards for visualizing case demographics, types of online fraud and scams using root cause analysis for around 50K data records

Education

Master of Science - Information Science

State University of New York - Albany, NY
05.2021

Bachelor of Science - Computer Engineering

L.J. Insititute of Engineering And Technology
India
05.2019

Skills

    Customer service expert

    Skilled in TCP/IP and WAN

    Team player

    Network Infrastructure

    Expert in Connectwise

    Data backup and recovery systems

    Trustworthy and Responsible

    Resourceful/Problem Solver

    DHCP

    Fast learner

    IT security best practices

    Documentation

    Self-Motivated/Focused

    Remote access support

    Wireless Access Point

    Enterprise Data Centers

    DNS

    OSI MODEL

Timeline

IT Engineer

Tata Consultancy Services
04.2022 - 03.2023

IT Support Engineer

Cloud Infra IT Solutions INC
08.2021 - 03.2022

Data Analyst Intern

Advio Global INC
02.2021 - 05.2021

Master of Science - Information Science

State University of New York - Albany, NY

Bachelor of Science - Computer Engineering

L.J. Insititute of Engineering And Technology
Manthan Chavda