Mantissia Rookard
NEWCOMB,TN
Summary
Motivated to contribute to company success, and maintain customer satisfaction. I have gain great knowledge over the years. I have many years of experience of showing professionalism in the work force. Great team leader/player with outgoing, positive demeanor and skills in establishing rapport with clients. Well-known for multi-tasking, executing successful new ideas/plans. Create dynamic and positive workplace culture to align with organizational mission and values. Train new hires, mentor struggling workers, encourage co-workers to strive for greatness, if you do your best then you will have a great succes.
I'm also Security-focused from being a Security Guard protecting company premises personnel property. I respond and act appropriately to situational assessments, including criminal acts, fire, and medical emergencies. Stay alert, attentive and vigilant at all times. Defensive security personnel with in-depth knowledge of some law and order.
I believe I am what your your company is looking for, in an employee. I have Determination and dedication, it's the key to growth and gaining grater knowledge & wisdom. I believe if you strive for greatness you will have a great success. Go for minimum, then minimum is all you will receive. Work hard, earn your living and always seek for a way to increase, not only for your own pleasurable self, but for the growth of knowledge, wisdom, and your company's growth. I believe their is always room for improvement no matter how good one thinks they are.
Overview
16
16
years of professional experience
Work History
Security Guard
Trinity United Security Services
Knoxville, TN
03.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked photo identification of persons entering facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Answer alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Secured premises and personnel by patrolling property, and removing anyone unauthorized.
- Respond quickly to incidents, emergency situations to assess and deflect issues..
- Able to remain calm, assertive and mindful to think critically and problem solve during stressful situations.
- Due to my work ethics I was noticed by 1 supervisor, 2 management, and 4 Employees from another company that I was providing security for. Was offered a position with the company.
Night Aduitor
Hampton Inn By Hilton
Williamsburg, KY
03.2022 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Delivered above-and-beyond service to approximately 100-200 guest a day.
- Used quick response and dynamic service skills to build relationships with guest, improving customer retention rate.
- Reviewed checklist on daily basis and planned shift accordingly.
- Promoted local entertainment and events and offered details to assist guest.
- Performed nightly updates to room charges and rates.
- Entered customer data into room system and updated information whenever guest changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Top employee for signing up customers for rewards card.
- Received great reviews online for my work ethics at the Hilton.
Assistant Manager/Team Leader
Jamies Curtians
Williamsburg, KY
05.2019 - 01.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded 25+ employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
Driver
Jamie Curtians
Williamsburg , KY
05.2018 - 01.2020
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Checked in with dispatch service and updated with current location.
- Obtained customer signatures to complete and process paperwork.
- Delivered employees and materials to job sites daily in multiple states and county's.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Cashier Team Lead
Exxon Mobil
Jellico, TN
01.2017 - 02.2018
- Trained 20+ team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at beginning & ending of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Head morning opener and closer.
- Preform all procedures and conducted cashier drops, cash control, and vault monitoring.
Customer Service Representative
General Dynamics
Corbin, KY
09.2014 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Daily answered health care calls, approximately 100-200 customer telephone calls daily, and promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Quality Controller
Matix
Caryville, TN
11.2011 - 08.2012
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Inspected set sample of products for defects and compliance with design standards.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Developed and implemented quality assurance improvements.
- Inspected inbound and outbound products for accuracy of products in 2 other factory location for compliance with established industry standards, company policies and procedures.
Sewing Machine Operator
S.E.K.R.I.
Jellico, TN
07.2003 - 10.2011
- Generated seaming, hemming and alterations as requested.
- Completed quick and safe threading and needling changing operations to keep production on schedule.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Supported performance targets by maintaining clean and neat work areas.
- Conducted routine sewing machine maintenance, lubrication, belt changes, and lint removal.
- Handled custom adjustments to create pieces meeting unique customer requirements.
Education
No Degree - Business Administration And Management
Virginia Community College
Knoxville, TN05.2012
GED -
Tennessee Technological Center
Knoxville, TN2005
GED -
Whitley County High School
Williamsburg, KY05.1998
Skills
- Employee and Visitor Screening
- Intruder Response and Removal
- Local Police Department & Fire Department Communication
- Detailed Activity Logs
- Delivery and Shipment Records
- Managing Operations and Efficiency
- Managing Cash Register
- Issue and Conflict Resolution
- Dimensional Measurement and Micrometer
- Inspection Protocols and Testing Reports
- Front Desk Operations
- Determining Room Rates
- Administrative Support
- Night Auditing
- Safety Requirements
- Issue Resolution
- Financial Transactions
- Personnel Management
- Federal and State Regulation Compliance
- Facility security and Grounds Patrol
Timeline
Security Guard
Trinity United Security Services
03.2022 - Current
Night Aduitor
Hampton Inn By Hilton
03.2022 - 07.2022
Assistant Manager/Team Leader
Jamies Curtians
05.2019 - 01.2021
Driver
Jamie Curtians
05.2018 - 01.2020
Cashier Team Lead
Exxon Mobil
01.2017 - 02.2018
Customer Service Representative
General Dynamics
09.2014 - 08.2016
Quality Controller
Matix
11.2011 - 08.2012
Sewing Machine Operator
S.E.K.R.I.
07.2003 - 10.2011
No Degree - Business Administration And Management
Virginia Community College
GED -
Tennessee Technological Center
GED -
Whitley County High School
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