Mantrell Andrews
Fort Worth,TX
Summary
Analytical Claims Specialist with proven experience investigating and resolving property, and business claims. Delivers professional and balanced customer service and meets needs of insured, claimant and internal and external customers. Insurance expert with exceptional knowledge of legal liabilities and claims practices and superior interpersonal skills.
Overview
10
10
years of professional experience
Work History
Claims Specialist
State Farm
Richardson, TX
04.2023 - Current
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
Provider Advocate
United Health Care
Minnetonka, MN
09.2022 - 04.2023
- Effectively addressed health care providers' concerns by determining appropriate support utilizing knowledge of benefits, eligibility requirements, billing/payment procedures, and authorization/explanation of benefits.
- Analyzed and deconstructed complicated prior authorizations and claims challenges to avert recurring phone calls and escalations
- Efficiently handled processing of CPT and ICD codes for various medical services
- Successfully multitasked and efficiently operated multiple operating systems.
Underwriter II
Radian Inc.
Wayne, Pennsylvania
08.2020 - 04.2022
- Established maximum loan amounts according to underwriting standards and communicated decisions to customers.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Recommended adjustments to loan terms or conditions based on individual circumstances.
- Resolved discrepancies between customer documentation and internal records.
- Ensured timely submission of all documents needed for closing transactions.
- Conducted risk assessments on loan applications using detailed financial analysis.
Underwriter I
Stearns Lending
Lewisville, Texas
10.2019 - 08.2020
- Redefined and simplified underwriting guidelines, resulting in a high increase in acceptance rate
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Determined appropriate loan structure based on customer needs, company policy and regulatory guidelines.
- Established maximum loan amounts according to underwriting standards and communicated decisions to customers.
- Recommended adjustments to loan terms or conditions based on individual circumstances.
- Interpreted underwriting guidelines and assessed risks according to company policies.
Senior Loan Processor
JP Morgan Chase
Lewisville, Texas
07.2018 - 10.2019
- Verified credit reports for accuracy and completeness prior to loan approval.
- Responded promptly to customer inquiries regarding their loan status and requirements.
- Monitored progress of loans throughout the entire origination process from pre-qualification through post-closing activities.
- Utilized various software programs such as Encompass360 Loan Origination System for data entry purposes.
- Analyzed income documentation including pay stubs, W2s, tax returns, bank statements. to determine borrower's ability to repay the loan.
- Processed loan documents in a timely manner to meet closing deadlines.
Senior Loan Processor - USAA Division
Genpact
Richardson, Texas
10.2014 - 05.2018
- Responded promptly to customer inquiries regarding their loan status and requirements.
- Utilized various software programs such as Encompass360 Loan Origination System for data entry purposes.
- Analyzed income documentation including pay stubs, W2s, tax returns, bank statements. to determine borrower's ability to repay the loan.
- Monitored progress of loans throughout the entire origination process from pre-qualification through post-closing activities.
- Processed loan documents in a timely manner to meet closing deadlines.
Education
Loan Signing Agent -
National Notary Association
Bachelor of Arts in BA -
Capella University
Skills
- Compliance Management
- Coverage assessments
- Documentation Review
- Policy Interpretation
- Analytical Thinking
- Organizational Skills
- Time Management
- Critical Thinking
- Claims Investigation
- Customer Service
- Data Entry
- Insurance knowledge
- Claims Processing
- Loan Servicing
- Credit analysis
- Teamwork and Collaboration
- Loan Disclosures
- Loan Origination and Underwriting
Organizations
- United States Navy
- Culinary Specialist
Timeline
Claims Specialist
State Farm
04.2023 - Current
Provider Advocate
United Health Care
09.2022 - 04.2023
Underwriter II
Radian Inc.
08.2020 - 04.2022
Underwriter I
Stearns Lending
10.2019 - 08.2020
Senior Loan Processor
JP Morgan Chase
07.2018 - 10.2019
Senior Loan Processor - USAA Division
Genpact
10.2014 - 05.2018
Loan Signing Agent -
National Notary Association
Bachelor of Arts in BA -
Capella University