Manasa Mukkera

• Hands on experience with implementing Einstein activity capture, Einstein conversational insights, opportunity scoring, lead scoring.

• Expertise in implementing Einstein case classification and case wrap up solutions

• Expertise in implementing Einstein chat bot solutions

• Hands on experience with implementing call summaries and call explorationusing Einstein conversational insights

• Used Demand tools for data migration projects.

• Hands on experience with own backup policies and activities to create retention policies and maintain data storage and file storage under control.

• Configured Salesforce Collaborative Forecasting settings, including revenue categories, forecast categories, and quota settings, to accurately reflect the sales organization's structure and goals.

• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.

• Configured and maintained continuous integration and continuous deployment (CI/CD) pipelines using Gearset/Copado, ensuring efficient and error-free deployments.

• Expertise in writing Test classes and implementing use cases with no code approach.

• Expertise in implementing ownbackup policies for archiving file storage and data storage. 

• Expertise in creating platform events, connected apps, integration users to integrate salesforce with third party applications 

• Troubleshoot common user access and visibility issues on a regular basis.

• Implemented custom duplicate rules and optimized data matching algorithms

• Expertise in using Git and Coderepo for version control.

• Hands on experience with Copado, Flosum, Gearset and Lightning DX for continues integration and continues development.

• Created multiple lightning actions, home pages, record pages for different departments based on the requirements.

• Designed and deployed the Custom objects, Custom tabs, Picklist, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

• Created multiple Profiles, Roles, Page Layouts, Record Types and configured the Permissions/Permission setsetc.

• Created custom formula fields, workflow rules, validation rules, approval processes etc.

• Developed and configured dashboards, custom reports based on the business requirements.

• Experience with JIRA and Agile scrum.

• Experience with Salesforce Access issues using profiles, permission sets and creating users.

• Created lightning flows for Automating field updated based on business logics 

• Supported data migration activities using workbench, data loader 

• Successfully participated in group projects and team meetings.

• Closely worked with product owner for requirement gathering and participated in Refinement sessions.

• Designed and executed automated test scripts using Ruby Mine IDE and Selenium WebDriver.

• Employed advanced XPath expressions for precise identification of web elements, enhancing test script reliability.

• Developed and maintained robust test automation frameworks, resulting in improved testing efficiency and reduced manual effort.

• Successfully modernized user interface design by upgrading Flexi Pages to Dynamic Forms and intelligently merged them using advanced visibility filters, enhancing user experience and simplifying data interaction

• Played a pivotal role in optimizing workflow automation by seamlessly converting complex processes Process Builder to efficient flows during a comprehensive flow migration, resulting in improved system performance and maintainability.

• Successfully streamlined user management and data access by meticulously merging multiple Salesforce profiles into a single, optimized profile, simplifying profile administration and enhancing security and data integrity.

• Knowledge in Salesforce CPQ, including product configuration, pricing rules, and quote generation. Expertise in creating product bundles, configuring pricing rules, and generating quotes for complex sales opportunities.

• Revamped the Salesforce app homepage, making it user-friendly. Added all necessary dashboard links and set up privacy filters for different users using permission sets, ensuring data security and easy access.

• Managed a data migration project, moving important data from one Salesforce org to another smoothly. Used special methods like VLOOKUP and external IDs

• Hands on experience with GitHub version control

• Successfully transitioned from Navatar by implementing native Salesforce functionality, resulting in annual cost savings of nearly $110,000 while maintaining efficient business operations.

• Interacted with Business users for requirements gathering, analysis and preparing documentation.

• Configuration and administration of Salesforce.com enterprise editions

Configured and customized sales cloud, service cloud, marketing cloud Standard objects like Accounts, Contacts, Opportunities, Products, Opportunity Line Items, Leads, Campaign, Events, Tasks, Cases.

• Developed Approval Processes, Case Management, Email-To-Case, Web-To-Case and Auto-Response emails for automating business logic.

• Created workflow rules and defined associated Tasks, time triggered tasks, Email alerts, Field Updates to implement business logic.

• Developed several Custom Reports & Dashboards which are used by Business user and Management for reporting and setup analytic snapshot to dump data on regular basis.

• Developed Email templates in Text, HTML and Visualforce for setting up email alerts for auto response and data updates.

• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.

• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.

• Completed work in timely manner.

• Administrator for over 600 users

• Successfully participated in group projects and team meetings.

• Designed Sales Process to be used by all team members in each service line and division based on sales requirements

• Troubleshoot common user access and visibility issues on a regular basis.

• Installed multiple app exchange apps like assignment groups for round robin case assignment, Fieldtrip etc.

• As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.

• Led the adoption of Copado for Salesforce release management, enhancing collaboration between development and operations teams.

• Interacted with Business users for requirements gathering, analysis and preparing documentation.

• Created flows to automate case team and case team members based on business requirement.

• Created and updated communities/sites for maintaining international student admissions

• Created connected apps to integrate salesforce with external tools

• Created several Custom Reports & Dashboards which are used by Business user and Management for reporting and setup analytic snapshot to dump data on regular basis.

• Configured Email templates in Text, HTML and Visualforce for setting up email alerts for auto response and data updates.

• Administrator for over 1000 users

• Designed login page with Network-based security.

• Configuration and administration of Salesforce.com enterprise editions

• Configured and customized sales cloud, service cloud, marketing cloud Standard objects like Accounts, Contacts, Opportunities, Products, Opportunity Line Items, Leads, Campaign, Events, Tasks, and Cases.

• Created and maintained users list, groups, sharing rules, multiple Profiles, Roles, Page Layouts, Record types and configured the Permissions/Permission sets based on the Organization hierarchy requirements.

• Created workflow rules and defined associated Tasks, time triggered tasks, Email alerts, Field Updates to implement business logic.

• Successfully participated in group projects and team meetings.

• Troubleshoot common user access and visibility issues on a regular basis.

As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields. Providing subject- matter expert’s input throughout the whole life cycle of Salesforce change development process

• Consult with all stakeholders to improve business processes, including documenting functionality to automate manual processes

• Collaborate with the developers to ensure business processes are aligned with application standards

• Written solution requirements and gathered all the technical details related to that topic for all the user stories in JIRA.

• Managed Salesforce development and release processes using Flosum, ensuring version control and code management best practices.

• Designed and executed branching and merging strategies within Flosum to facilitate parallel development efforts.

• Implemented release pipelines in Flosum, automating deployment tasks and minimizing deployment related issues.

• Involved in Salesforce.com Development, Customization, and Integration, Support, Testing and Training

for First Data Poland, Germany, US, and Vision Plus teams

• Interacted with the business, users, and other stakeholders for Requirements Gathering, Analysis, planning and implementation.

• Worked on Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities

• Designed, implemented and deployed the Custom Apps, Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application

• Created various profiles and configured the permissions based on the organizational hierarchy requirements

• Queried salesforce.com database with SOQL & SOSL using Force.com Explorer or Workbench

• Used Data Loader and Import Wizard to deal with legacy data and scheduled timely data backup operations using Apex Scheduler

• Involved in handling data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, and Quotes

• Used multiple Sandboxes for testing and migrated the code to the Production instance after all the test cases were cleared

• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams

• Stays current on new Salesforce features, new releases and functionality • Customized salesforce layout & functions to best suit employer's needs.

• Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions.

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and FieldLevel security and configured their sharing settings.

Responsible for enabling network-based security and organization-wide list of trusted IP address.

• Created the workflows for automated lead routing, lead escalation and email alerts.

• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).

• Involved in the maintenance of the previous versions of the product by addressing bugs issues.

• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.

• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.

• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.

• Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.