Manu Kanwar

Work History

General Manager

Royal Truck Repair INC

12.2023 - Current

As General Manager at Royal Truck Repair INC, I lead strategic initiatives to drive business growth, operational excellence, and customer satisfaction. My role encompasses:
Strategic Leadership - Aligning operational goals with long-term business objectives to sustain growth and profitability.
Business Development - Expanding market presence through networking, partnerships, and client acquisition.
Operational Management - Overseeing daily operations, resource allocation, scheduling, and quality control to ensure efficiency and compliance.
Financial Oversight - Managing budgeting, forecasting, and financial performance to optimize profitability.
Team Leadership - Fostering a culture of collaboration, excellence, and professional development.
Customer Relations - Building and maintaining strong client relationships to ensure top-tier service and satisfaction.
Market Analysis - Staying ahead of industry trends and competitor activities to maintain a competitive edge.
Compliance & Safety - Ensuring regulatory compliance and implementing safety measures for a secure work environment.
Committed to driving operational success, enhancing customer experiences, and positioning Royal Truck Repair INC as an industry leader.

Sales Marketing Manager

United Truck Parts LLC

02.2023 - 12.2023

Sales Management: Overseeing the sales activities of the truck parts department and setting sales targets and goals. Developing strategies to achieve sales objectives and implementing effective sales techniques.
Customer Relationship Management: Building and maintaining strong relationships with existing and potential customers. Providing excellent customer service and support, understanding their needs, and offering appropriate solutions and product recommendations.
Product Knowledge: Developing a deep understanding of the truck parts inventory, including their features, applications, and benefits. Keeping up-to-date with industry trends, new products, and competitors' offerings to effectively communicate the value proposition of your products.
Develop and execute comprehensive marketing strategies: Collaborate with the executive team to define marketing objectives, identify target markets, and formulate strategies to reach and engage potential customers. Create integrated marketing plans that incorporate both traditional and digital marketing channels.
Brand management: Enhance brand visibility and consistency across all marketing channels. Ensure brand messaging is aligned with the company's values, unique selling propositions, and target audience. Develop and maintain brand guidelines to ensure consistent application throughout all marketing collateral.
Content creation and management: Develop high-quality and engaging content for various marketing channels, including website, social media, blog posts, videos, and newsletters. Collaborate with internal teams or external agencies to create compelling visuals and written materials that resonate with the target audience.

Account Manager | BD

Incinque Business Solutions Pvt. Ltd.

05.2020 - 04.2021

Schedule appointments for sales representatives to meet with potential clients.
Explain products or services in detail.
Consistently achieve monthly quota of qualified opportunities.
Lead qualification.
Able to research and build detailed understanding of the customer environment and sector.
Able to follow up with potential leads and understand their pain points.
Must be comfortable using and working with technology (we are a technology-based company).
Uncover new business opportunities within client base.
Develop & help maintain new business relationships by following up with regular proactive contact.
Provide smooth transition of accounts to the sales support staff through effective internal communications and proper documentation.
Conducting online marketing research on the new business leads.
Use of CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale.

Senior Travel Consultant

Travel Pot

09.2019 - 04.2021

Involved in arranging client-approved travel plans including booking airfare, reserving accommodation, and securing ground transportation.
Provided customised travel plans for special events such as destination weddings and celebrations.
Minimize client stress associated with travel arrangements.
Organized and managed corporate travel itineraries to create memorable experiences.
Was actively involved in handling the social media of the company. Was also involved in researching the market, identifying event opportunities, and generate interest.
Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that saved clients an average of 25 percent per trip.
Utilize the latest sales techniques to up-sell products and services to enhance client's overall experience.
Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems.
Educated clients on travel requirements for international destinations, including visas, vaccinations, passports, and customs.
Stayed educated on airline rules, regulations, and current affairs.
Created service contracts for group travel Provide alternatives for customer travel.
Utilised a variety of software such as Word, GTA, Amadeus, MS Word, Web Outlook, and Excel to assist in customer service duties.

Event Organizer

Magical Society

03.2018 - 03.2021

Event planning, design, and production while managing all project delivery elements within time limits.
Liaise with clients to identify their needs and ensure customer satisfaction.
Conduct market research, gather information, and negotiate contracts prior to closing any deals.
Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
Ensure compliance with insurance, legal, health, and safety obligations.
Specify staff requirements and coordinate their activities.
Cooperate with marketing and PR to promote and publicize the event.
Conduct pre-and post-event evaluations and report on outcomes.
Research the market, identify event opportunities and generate interest.

Travel Consultant

MY TRIP RADAR

06.2013 - 08.2019

Meets with clients to determine travel needs, budgets and preferences.
Booking domestic & international airfare on Amadeus.
Confirm flight information with the Airlines.
Sells and coordinates transportation, accommodations, insurance, tours and activities.
Advises clients regarding destinations, cultures, customs, weather, and activities.
Collects payments, books travel arrangements, and pays applicable fees.
Handles travel issues, conflicts, complaints, cancellations, and refunds.
Builds and maintains relationships with travel and tour vendors.
Attends travel seminars and conferences.
Conducts research on destinations and industry trends.
Maintains accurate records of bookings, payments, transactions, phone calls, and meetings.
Contributes to agency efforts by accomplishing related tasks as needed.

Educational Consultant

Kanwar Educational Group

04.2011 - 05.2013

Candidate profiling - Review the academic profile of the candidate and suggest courses basis the interest and skills of students.
University shortlisting - Suggest partner universities and programs to students based on their profile (test scores, academics, co-curricular achievements, interest, and budget).
Visa guidance- Guide each student with respect to their visa application and conduct mock visa interviews.
Work across teams to ensure a smooth application process for each student.
Ensure that students who are made offers enroll with the universities.
Maintain weekly student progress reports.
Active participation and contribution during education fairs, university visits, and in-house seminars organized by the company.

Summary

Overview

Work History

General Manager

Sales Marketing Manager

Account Manager | BD

Senior Travel Consultant

Event Organizer

Travel Consultant

Educational Consultant

Education

Bachelor of Commerce - BCom -

Skills

Languages

Timeline

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