Manu Mehrotra
San Francisco,CA
Summary
Delivered top-tier, scalable SaaS products, including AI-powered CRM solutions like Salesforce's Einstein Conversation Insights suite.
- Managed multiple teams within Salesforce's Activity Platform org. responsible for developing core features like the activity timeline maintained for all CRM records.
- Built and led high-performing, geographically dispersed engineering teams specializing in AI development.
- Championed developer growth through personal development plans and technical guidance in the field of AI for CRM.
- Spearheaded organization-wide initiatives to improve quality, streamline processes, and boost developer productivity.
Overview
16
16
years of professional experience
Work History
Senior Engineering Manager
Salesforce
San Francisco, California
11.2021 - Current
- Partnering with product leaders to deliver critical features for Einstein Activity Capture (EAC) and Einstein Conversation Insights (ECI). EAC captures meetings and emails for sales reps while ECI focuses on video and voice calls. These go through the processing pipeline of the Salesforce Platform, Big Data micro-services, and Machine Learning Data Models, to generate actionable insights, analytics, and metrics for Salesforce Sales CRM customers
- Led Sales AI Lab responsible for creating predictive and generative AI RAG applications like email summary, voice, and video call summary, insights generation, & conversation mining for Salesforce's sales CRM
- Drove multi-year / multi-team projects to surface data from different data storage and stack to the Salesforce platform and enable internal and external customers to build apps within the ecosystem
- Drove Availability program for Activity Platform, helping teams to improve service availability to 99.95%
- Front-line manager and scrum master of 2 teams with 14 full-stack engineers.
- Streamlined product quality and release management process across globally distributed teams, improving operational efficiency by 20%
- Grew teams by hiring and onboarding 7 new engineers, with a retention rate of 100%. Coached and mentored engineers on career advancement. Pitched and secured promotions for four engineers
Engineering Manager
Salesforce
San Francisco, California
05.2020 - 11.2021
- Provided leadership on the strategic development of Partner Relationship Management (PRM) solution, which included developing a new Slack PRM app for realtime vendor-partner collaboration, AI capabilities for PRM & improved vendor onboarding (enablement) with the objective or raising revenue to $500M.
- Led development of “Slack for Sales” App which complements web experience with capabilities to execute Sales business processes in Slack, enabling realtime collaboration to expedite the Sales workflows.Managed development efforts across multiple business units in collaboration the Platform team for technical dependencies.
- Built the team from the ground up in the newly formed Vaccine Cloud business unit in 2021 to build scalable, modular solutions for the public sector, healthcare providers, and commercial enterprises on our Force.com platform. Built a high volume registration flow for high scale use cases where users need to register and/or participate in high-volume Peak Events like Vaccine registration/scheduling and Open Enrollments. Also built a health verification solution to verify end users’ vaccine statuses / negative tests results for in-person events.
- “Broadcast Messaging App” in Salesforce’s Work.com suite of Apps geared towards helping businesses reopen safely during the Covid-19 pandemic. The app is used for communicating updated hours of operation, new appointment times and Safety reminders via SMS.
- An eCommerce payment solution for customers to self-purchase subscriptions within the Salesforce App. 94% of our SMB customers buy and manage their subscriptions through this solution.
- A new product line - Salesforce Essentials edition, for SMB customers. Our SMB customer base grew to 25K active customers.
Lead Member Of Technical Staff
Salesforce
San Francisco, California
05.2019 - 05.2020
- Led development of Salesforce Essentials Next, a CRM targeted toward SMBs from the ground up. The new CRM focused on ease of use for small and medium sized customers.
- Architected, designed, and implemented an authentication gateway for mapping sales CRM users to slack users. The gateway helps in the seamless integration of Slack with salesforce by mapping slack users to their corresponding salesforce users and their privileges.
- Architected, designed, and implemented a new product - ECI (Einstein communication insights) which uses Salesforce's Einstein AI platform to generate insights for sales cloud customers from recordings of video meetings.
- Led a team of 5 to add support for google meets, microsoft teams and zoom calls to the ECI product.
- Successfully completed the Salesforce Accelerate program, a training program for leadership positions at Salesforce
Senior Software Engineer
Oracle
Redwood City, CA
07.2016 - 05.2019
- Worked on migrating all cloud service consoles and dashboards, usage, and billing-related frontend from Oracle Jet Javascript framework and knockout JS to React Javascript library and Redux for state management.
- Led the development of the “getting started” feature and online signups for the Oracle Cloud. The feature gives users recommendations of cloud services relevant to their workflows.
- Integrated with Visa's CyberSource payment gateway and their decision manager product to prevent fraudulent signups.
- Developed a microservice for tracking usage of various cloud services based on 'pay as you go' or 'buy upfront' payment models across SAAS, PAAS & IAAS offerings
- Worked on the development of tagging features for different cloud services. The user can monitor billing and usage activity using the tags.
- Led the project for reporting data to the telemetry micro-service. Data related to application performance, health & system logs, and domain-specific telemetry data for cloud consoles & dashboards, and billing & usage-related features. Proactive alerting was also set up to inform if service goes down or some other domain-specific threshold is breached
Software Engineer
Clearslide
San Francisco, California
09.2015 - 06.2016
Clearsliderelated to trial and on-boarding of new customers
Associate Software Engineer
BlackRock
San Francisco, CA
01.2015 - 09.2015
- Worked with trade order management group on compliance restriction module which was used to validate that the orders put into the system by traders are following all compliance rules.
Software Engineer
Nimble Storage Inc.
San Jose, CA
01.2012 - 01.2015
- Led a team of 3 engineers in developing Nimble Storage’s plugin for Cisco UCSD. This plugin integrates nimble arrays with Cisco’s UCSD workflow orchestration tool.
- Developed a REST service layer that is deployed on Nimble arrays and a REST client which is used by the Nimble UCSD plugin residing on Cisco's end to communicate with the REST layer.
- Developed Nimble Protection Manager (NPM) which runs on nimble arrays as a SOAP-based web service and integrates with VMWare VCenter to take snapshots of all virtual machines before taking the snapshot of the nimble volume on which these virtual machines reside, thus backing up both the data and application state. Awarded a patent for this approach.
- Developed Nimble Connection Service device driver(NCS) which is a Linux and VMWare ESX host device driver coded in C. The driver works for path selection of data in a scale-out storage array configuration
Software Systems Engineer
TCS
Mumbai, MH
07.2008 - 12.2010
- As a consultant employed by TCS for National Securities Depository Limited (NSDL), I led a team, of 9 software developers, responsible for the PAN card master database, digital certificate based login and PAN card verification API's
- Responsible for delivering role based access control module
- Designed and implemented RESTful API's for PAN card verification (similar to SSN ) used by banks, insurance companies etc for verifying tax information of the user.
- Developed configurable billing and auditing infrastructure for the API's based on number of queries, customer entitlements etc.
- Maintained and enhanced digital certificate based login for financial institutions
Education
Management Development Program
Wharton
08-2023
Master of Science - Computer Science
University of Southern California
Los Angeles, CA12-2012
Bachelor of Technology - Computer Science
VIT University
05-2008
Skills
- Leadership, People Management, Methodologies, Team Building, Software Project Management, Technical Recruiting, Full-Stack Development, Object-Oriented Programming (OOP), Distributed Systems
- Programming: Proficient in Java, C, JavaScript/TypeScript, HTML/CSS, XML/JSON, UML; Experience with PHP
- Frameworks: Spring, Angular, React, React Native
- SQL and NoSQL databases like MySQL, mongo, Redis, Cassandra, messaging solutions like kafka, distributed stream processing systems like apache storm, and different cloud services on AWS
- Tools: Vim, Linux/Mac/Windows Terminal, JetBrains IntelliJ, Visual Studio, Visual Studio Code, Eclipse, XCode, GitHub, Mercurial, Subversion
- Other: Regular Expressions, Swagger, Brew, Apt, Docker, AWS
Accomplishments
- Methods and systems for concurrently taking snapshots of a plurality of virtual machines (US9778990) - Granted October - 2017
Timeline
Senior Engineering Manager
Salesforce
11.2021 - Current
Engineering Manager
Salesforce
05.2020 - 11.2021
Lead Member Of Technical Staff
Salesforce
05.2019 - 05.2020
Senior Software Engineer
Oracle
07.2016 - 05.2019
Software Engineer
Clearslide
09.2015 - 06.2016
Associate Software Engineer
BlackRock
01.2015 - 09.2015
Software Engineer
Nimble Storage Inc.
01.2012 - 01.2015
Software Systems Engineer
TCS
07.2008 - 12.2010
Management Development Program
Wharton
Master of Science - Computer Science
University of Southern California
Bachelor of Technology - Computer Science
VIT University