Summary
Overview
Work History
Education
Skills
Tools And Technologies
Certification
Timeline
Generic

Manu Rajesh T.L

Avon,,United States

Summary

Results-driven Business Systems Analyst with over 15 years of experience in end-to-end software implementation and product lifecycle management. Strong problem-solving skills with a proven ability to analyze complex business needs and deliver scalable, cross-industry solutions in Asset Management, Financial Services, and Payments. Skilled in business analysis, roadmap design, backlog prioritization, and user acceptance testing. Adept at translating business requirements into actionable technical specifications through detailed user stories and acceptance criteria. Recognized for effectively aligning stakeholder expectations with delivery teams to drive high-impact outcomes. Adept in bridging the gap between business needs and technical solutions. Experience includes system analysis, design, development, testing, implementation and support of various business applications. Strong communication skills with ability to liaise effectively between technical and non-technical stakeholders. Have successfully played pivotal role in improving system efficiency and streamlining processes in previous roles.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Business System Analyst

Global Payments Inc. (Inrika Inc)
, USA
09.2020 - Current
  • Solved complex business challenges by leading the development and integration of a boarding application with credit underwriting systems and third-party vendors (Equifax, Experian, Visa, Mastercard, AmEx, Mitek, Flinks, Accuity), enhancing identity verification and credit processing capabilities.
  • Diagnosed process inefficiencies and aligned cross-functional teams to deliver scalable, compliant solutions across onboarding and underwriting modules.
  • Led deep-dive requirement gathering sessions (interviews, focus groups, document reviews) to uncover root causes, define business needs, and translate them into actionable solutions.
  • Created and refined user stories with clear acceptance criteria, enabling development teams to implement accurate functionality with minimal rework.
  • Whiteboarded workflows and system designs during Joint Requirements Planning (JRP) and PI Planning sessions to visualize and collaboratively resolve pain points and align on delivery goals.
  • Acted as a key liaison between stakeholders and technical teams, ensuring shared understanding of problems, constraints, and priorities across product lifecycle stages.
  • Facilitated agile ceremonies, cleared blockers, and optimized sprint planning to accelerate issue resolution and value delivery.
  • Designed and orchestrated API integrations through Apigee, solving connectivity issues between internal platforms and external vendors.
  • Conducted extensive data analysis across core banking, client onboarding, due diligence, and transaction systems to identify inconsistencies and recommend improvements.
  • Delivered comprehensive documentation including BRDs, FSDs, SRS, and maintained a Requirements Traceability Matrix (RTM) to ensure end-to-end visibility.
  • Used UML diagrams (Use Case, Process Flow, Sequence) via Lucidchart and MS Visio to visualize complex systems and simplify communication between business and IT.

Graduate Student - Full Time

Sacred Heart University
Fairfield, Connecticut
08.2018 - 12.2019

Manager – Securities Pricing

Northern Trust
Bangalore, India
08.2013 - 04.2018
  • Partnered with onshore management, development teams, and business users across Chicago and Dublin to enhance and optimize Northern Trust’s financial pricing systems.
  • Led Joint Application Development (JAD) sessions with, developers, SMEs, and system architects gather business requirements and translate them into actionable technical user stories.
  • Facilitated User Acceptance Testing (UAT) to validate that system updates met operational needs and supported critical business functions.
  • Vendor Rationalization Project: Streamlined vendor data feed structure by reducing over 40 disparate vendor feeds to 10, significantly improving data consistency and operational efficiency.
  • Pricing Control Project: Provided subject matter expertise on pricing validation rules, control logic, and pricing hierarchy to support the migration of pricing control processes from Excel-based tools to an Oracle-based enterprise solution.
  • Integrated and managed external pricing APIs, enabling more accurate and timely pricing data across core systems.
  • Performed detailed data mapping to identify and standardize data across distributed systems, supporting consistent pricing workflows.
  • Applied deep technical knowledge of web services, XML, WSDL, SOA, HTML, and microservices to support scalable and modern pricing system architecture.
  • Led requirement walkthroughs with development and QA teams to align test strategies, plans, and implementation milestones.
  • Documented AS-IS and TO-BE process flows to support GAP analysis and define a roadmap for system enhancement and digital transformation.

Manager – Portfolio Valuation

Butterfield Fulcrum
Bangalore, India
05.2009 - 01.2013
  • Managed hedge fund portfolio valuations, ensuring accurate pricing for equities, derivatives, and alternative assets.
  • Led the enhancement of pricing systems, streamlining data sources and improving the accuracy and timeliness of valuations for global stakeholders.
  • Collaborated with fund managers, development teams, and business users in New York, Toronto, Cayman Islands, and Dublin to maintain consistent valuation methodologies.
  • Partnered with CRMs to resolve pricing discrepancies and streamlined the monthly price check procedure for key clients.
  • Acted as the primary point of contact for portfolio valuation queries in BFGL Bangalore, providing support across global teams.
  • Managed the transition of 24+ funds from Geneva 7.2 to Geneva 8.5, handling $2.5 billion in AUM across U.S and European markets.
  • Investigated and resolved pricing issues related to PIK bonds, ensuring accurate valuations.
  • Led GAP analysis by documenting business processes, rules, and requirements, aligning with project goals and identifying system improvements.
  • Delivered Functional Specification Documents and collaborated with development teams to design scalable valuation solutions.
  • Assisted the Project Manager in setting expectations and evaluating project impacts, while developing test plans and validating system requirements.

Senior Pricing Analyst – US Fixed Income

Thomson Reuters
Bangalore, India
05.2004 - 04.2009
  • Analyzed and maintained coverage of U.S corporate bond issuances, reorganizations, and market movements to ensure accurate and timely pricing data.
  • Played a key role in rolling out a new Debt Classification Schema post-merger, including updating Thomson TradeWeb RICs within Reuters systems.
  • Formulated and implemented CPI and Range Bond procedures, including a full data cleanse to improve accuracy and consistency.
  • Acted as the primary functional point of contact in the Reuters Bangalore office for U.S corporate bond market issues.
  • Trained new analysts on U.S debt markets and Reuters workflows, accelerating onboarding and team performance.
  • Led the successful migration of U.S MTN Convertible data operations from the U.S to Bangalore, ensuring a smooth transition and knowledge transfer.
  • Resolved internal and external client queries via the SIEBEL CRM system and coordinated follow-ups to ensure resolution satisfaction.
  • Facilitated and participated in client calls to explain Reuters' fixed income data and methodologies, strengthening client confidence and ensuring transparency in data practices.
  • Delivered in-depth training sessions for Financial Service Clients on topics including debt instruments, derivatives, and the sub-prime mortgage crisis.

Education

Master of Science - Finance and Investment Management

Sacred Heart University
Connecticut
12-2019

Skills

  • Business analysis
  • API integration
  • Data analysis
  • Requirement gathering
  • Documentation management
  • Agile methodologies
  • Stakeholder engagement
  • Process improvement
  • Cross-functional collaboration
  • Problem solving
  • Effective communication
  • Project management

Tools And Technologies

Business Analysis : MS Project, JIRA, CA Agile Central (Rally)

Documentation & Process Modeling: MS Visio, Lucidchart, Balsamiq, MS Office Suite, Data Visualization & Reporting: Power BI, Google Suite (Sheets, Slides)

Financial Data Applications: Bloomberg Professional,  Reuters Bridge Station, DataScope FI, Refinitiv Eikon

Technical Skills: XML, JSON, SOAP, REST, SQL, APIs, Postman, Google Cloud Platform (GCP), Apigee

Certification

  • Certified SAFe 6 Product Owner/Product Manager, Scaled Agile, 2024
  • Professional Scrum Master (PSM – Scrum.org), 2019

Timeline

Business System Analyst

Global Payments Inc. (Inrika Inc)
09.2020 - Current

Graduate Student - Full Time

Sacred Heart University
08.2018 - 12.2019

Manager – Securities Pricing

Northern Trust
08.2013 - 04.2018

Manager – Portfolio Valuation

Butterfield Fulcrum
05.2009 - 01.2013

Senior Pricing Analyst – US Fixed Income

Thomson Reuters
05.2004 - 04.2009

Master of Science - Finance and Investment Management

Sacred Heart University

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