MANU TOGBAH
Maple Grove,MN
Summary
Goal-driven Administrator professional with well-rounded experience in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program manager skills. Healthcare administrator with proven ability to deliver exemplary level of healthcare services delivered to residents and family. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, recognized for staff development leading to high performing teams.
Overview
6
6
years of professional experience
Work History
Assisted Living Director
Suite Living Senior Care
09.2023 - 03.2024
- Responsible for operational performance of community which includes ensuring compliance with rules and regulations, employee performance, budgeting and operational management
- Building and maintain an impactful leadership team within the community
- Building relationships within each communities and other agencies to bring awareness of the organization as well as establish a positive presence in the local community
- Oversee daily tours, assist with sales and admission process for incoming residents and families to ensure residents are being served better than anywhere else
- Performing excellent customer service to residents, family members and visitors
- Developing, monitor and evaluate systems, programs and services that address needs of a very challenging and diverse resident population as well as the goals of Southview Senior Communities
- Leading a large number of employees in such a way that achieves organizational objectives and creates a supportive work environment
- Developing, implement, and monitor the strategic plan for the assisted living facility.
- Worked in fast-paced environment with competing demands for time and attention.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Led, directed and motivated others to innovate and excel.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Assisted Living Director
Gracewood Senior Living
01.2023 - 10.2023
- Worked in fast-paced environment with competing demands for time and attention.
- Oversees daily operation of the facility
- Maintain and safeguard resident's health and wellbeing
- Maintains the budget for the facility
- Oversees each departments within the Assisted Living Facility
- Directs the planning, implementation and evaluation of the 24-hour 7-day assisted living facilities
- Maintain Staff scheduling
- Oversees the nursing department
- Maintain the hiring, training and retaining of a team of dedicated employees
- Oversight of all marketing and sales activities
- Self-confident, engaging with warmth and passion to motivate and engage positive approach to individuals
- Ability to handle goals with an urgency to an everchanging environment while delegating tasks as needed
- Participate in internal and external marketing for Assisted Living/Memory Care
- Adhere to company policy/procedure
- Prepare documental education/in-service training provided to the team members
- Coordinate and and manage preparation for all associated State required Surveys for Health Services
- Represent the organization through professional demeanor
- Responsible for running Payroll
Assisted Living Director
The Beatitudes Homes
06.2020 - 02.2023
- Planning facility’s budget
- Hiring and maintaining staff
- Conducting meetings with department heads
- Marketing the facility’s services to the wider community
- Implementing policies and goals
- Coordinating logistical functions such as food service
- Monitoring the facility’s compliance with state regulations
- Acting as a liaison between residents, families, staff, and community
- Engaging with residents and staff via facility walkthroughs
- Developing a culture of compassion throughout the facility
- Ensuring a safe, equitable, and engaging living environment
- Keeping the facility pivoted towards resident-centric operations.
- Worked in fast-paced environment with competing demands for time and attention.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Workers Compensation Admin/ HR Payroll- Remote
American Airlines
03.2018 - 01.2021
- Assists in the administration of the workers' compensation program
- Responsible for claims monitoring and administration
- Coordinate travels for flight attendants and pilots
- Report generation, and communication with employees, managers, insurance carriers, medical staff, and adjusters
- Determines the need of inside or outside workers' compensation program or policy
- May report data to OSHA
- Reviews, tracks, and documents compliance with mandatory and non-mandatory training
- Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
Education
MBA - Health Administration
Southern New Hampshire University
Hooksett, NH11.2020
Bachelor of Arts -
The Art Institute of Philadelphia
Philadelphia, PA06.2015
Skills
- Excellent proficiency in budget management
- Strong knowledge of OSHA safety procedures and regulations
- Exceptional communication skills with residents staff family and vendors
- Outstanding motivational and leadership skills
- High ability to design and implement marketing efforts
- Good analytical and time management skills
- Team Building
- Staff Management
- Hiring and Recruiting
- Training and Mentoring
- Occupancy Strategies
- Relationship building and retention
Technology Summary
JIRA (Application Lifecycle Management), Confluence, Bitbucket, Pivotal Tracker, Rational, Microsoft Office, Windows, IOS, Android, MS Office Suite, Windows, Scrum, Kanban, SAFe
Timeline
Assisted Living Director
Suite Living Senior Care
09.2023 - 03.2024
Assisted Living Director
Gracewood Senior Living
01.2023 - 10.2023
Assisted Living Director
The Beatitudes Homes
06.2020 - 02.2023
Workers Compensation Admin/ HR Payroll- Remote
American Airlines
03.2018 - 01.2021
MBA - Health Administration
Southern New Hampshire University
Bachelor of Arts -
The Art Institute of Philadelphia
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